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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

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DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon
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874 Reviews from our TripAdvisor Community

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Showing 850: English reviews
Jacksonville, United States
Reviewed 6 days ago NEW

Fantastic hotel in a great location. Staff is friendly and very helpful. Restaurant has terrific breakfast and wonderful staff. The hotel is comfortable, clean and good value. Will definitely stay again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Mariela M
Reviewed 1 week ago NEW

This hotel is a great value and is very close to Napa and IS 80. Event food very good. Restaurant very good and good choices. Rooms are comfortable and big. Ballroom spacious and can hold a large event.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank gaborh224
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton. We are pleased to learn that you were satisfied with your stay and enjoyed both our event catering and restaurant here on property. We would be happy to host your next event and welcome you back again the next time your travels...

Jacksonville, Florida
Reviewed 1 week ago

Despite upgrading to a patio/lagoon view room the accommodations were average, however, this place is definitely budget friendly! The door knob to the bathroom was broken, like, it really was average. Nothing fancy, nothing too bad...it did the trick.

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Helpful?
1Thank Adventure4eva
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We greatly appreciate your business. We are pleased to learn that you found our hotel to be budget friendly and we are sorry to learn that your bathroom door knob was broken upon your arrival. We have taken note of this for the review of our General...

Cypress, United States
Reviewed 2 weeks ago

My 2 year old found a pill on the floor, my 6 year old found a pill of a different sort in the closet. There was an empty drink bottle that does not belong to us underneath the bed stand. The room was obviously not cleaned thoroughly. I will never stay here again. Lawsuit waiting to happen.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
2Thank jeanpP5308SB
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We are sorry to learn of the inconveniences you have experienced during your stay with the cleanliness of your room, and these issues have been noted for the review of our General Manager. We strive to exceed our guests' expectations and these issues will be immediately addressed...

Hawthorne, California
Reviewed 2 weeks ago

The hotel was clean, quiet, service was quick staff at the hotel werer nice, only thing that kind of bothered me was that the heater inside the room was extremely loud but over all I had a good experience.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank ivettep2017
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your feedback on your recent stay at DoubleTree by Hilton. We are pleased to learn that you enjoyed your clean and quiet stay along with satisfactory customer service. We have taken note of the inconvenience you experienced with your heater being too noisy and will be reviewed by our General Manager. Thank you for being our guest.

Palm Springs, California
Reviewed 2 weeks ago

My whole family and I definitely recommend staying at the outstanding Doubletree. The customer service was great, everyone was extremely polite and very handy as well as quick on service. The breakfast was deliciously awesome containing a build your own omelette as well as a buffet bar it felt like home

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank glorian75
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write such a wonderful review about your recent stay at DoubleTree by Hilton. We greatly appreciate you business. We are delighted to learn that you enjoyed our guest service and food on property. We would be happy to welcome you back again the next time your travels bring you to the area. Thank...

Fort Morgan, Colorado
Reviewed 2 weeks ago via mobile

This property was a great location for us as we had so much we wanted to do between Sonoma Coast State Beach and Sacramento. The easy access of this location made our daily jaunts possible. Greeted by friendly staff and warm cookies. Staff quickly addressed any of our needs. King sized bed was comfy. Room might be a tad dated,...

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Helpful?
1Thank 1girl0ntheg0
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write such a nice review on your recent stay at DoubleTree by Hilton. We greatly appreciate your business and would love to welcome you back again the next time your travels bring you to the area. Thank you for being our guest.

San Luis Obicpo, United States
Reviewed 2 weeks ago

We stayed at the American City Doubletree as part of a family get away. As a frequent Hilton visitor we find the consistency of the Hilton brand to be a very positive draw. After a long day out we were disappointed to find the reception lines long to get our room keys even though we had electronically checked in. To...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Bretten O
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

California
Reviewed 2 weeks ago

Love their warm cookies! Price was good.Comfortable and clean. Good service. I like having a mini fridge in the room. Near attractions. Near Walmart and restaurants. And close to Six Flags Marine World which is why we were there. Glancing through the room magazine of stuff to do nearby, we saw Jelly Belly Factory was near by and did daily...

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Helpful?
1Thank YSanchezCalifornia
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for your wonderful feedback on your recent stay at DoubleTree by Hilton. We greatly appreciate your business! We are delighted to learn that you enjoyed the comfort and cleanliness of your room and that you were able to experience some of the local attractions in the area! We would be happy to welcome you back again the next...

Teaneck, New Jersey
Reviewed 3 weeks ago

Pretty low rise energy efficient hotel at the entrance to Napa caller. Room size and amenities were excellent. The exercise room was typical of hotels that want to say they have one but care little about it. Sparse poorly functioning equipment, no towels. Heating was poor and noisy- gave eco-friendly a bad name

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Glunk1
Mia B, Catering Sales Manager at DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon, responded to this review

Thank you for taking the time to write a review on your recent stay at DoubleTree by Hilton. We greatly value your business. We are pleased to learn that the size of your room and amenities were satisfactory. We are sorry to learn that the heating was noisy. We have taken note of this for the review of our General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The DoubleTree Hotel & Spa Napa Valley - American Canyon hotel in northern California is the World's First LEED-Certified Hotel, located near hundreds of wineries in the Sonoma Valley - on Highway 29 at the gateway to Napa Valley (9 minutes from Napa). Relax at our on-site spa - Spa Gaia - or enjoy organic, locally-gathered meals at the Table 29 Bistro & Bar (also on-site). Our eco-friendly hotel includes a sparkling lagoon (suites with water views available), fitness room, outdoor pool, lounge/bar area, room service, multi-lingual staff and free parking (evening security provided). Host your wedding on our outdoor event deck with views of our sparkling Lagoon. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon

Address: 3600 Broadway St, American Canyon, CA 94503-1259 (Formerly Gaia Napa Valley Hotel)
Region: United States > California > Napa Valley > American Canyon
Price Range: RM469 - RM1,031 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon 3.5*
Number of rooms: 135
Reservation Options:
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Also Known As:
Doubletree By Hilton Hotel And Spa Napa Valley - American Canyon
Hotel Gaia Napa Valley
Gaia Napa Valley American Canyon
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and other travellers.
6 questions
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St. John's, Canada
over a year ago
Long Beach
10 months ago
Medford, Oregon
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel & Spa Napa Valley - American Canyon staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room toward back of complex. Quieter away from highway.”
 of 5 bubbles ShaunP372, 27 Nov 2016 | Read review
“Balcony, lagoon view was nice....”
 of 5 bubbles Arkies10, 27 Oct 2016 | Read review
“I don't thing there is a bad room”
 of 5 bubbles X4036DNjonathanb, 26 Oct 2016 | Read review
“Courtyard view”
 of 5 bubbles johnfA555ZR, 10 Sep 2016 | Read review
“Ask for a room facing the courtyard (away from the road). The road noise is prominent.”
 of 5 bubbles FinanciallySavvy, 9 Sep 2016 | Read review
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