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Extended Stay America - Los Angeles - Arcadia

120 reviews
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Traveller (18)
Room & Suite (9)
Dining (2)
Overview
  • Excellent34%
  • Very good15%
  • Average14%
  • Poor15%
  • Terrible22%
Travellers talk about
“grab and go”(4 reviews)
“her hands”(2 reviews)
“busy freeway”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
3.0 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Arcadia
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (120)Write a Review
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27
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LanguageEnglish
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27
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All reviewsgrab and goher handsbusy freewayon site laundryfull kitchenfree wifiaccessible roomnight staffthe entire hotelbeds were comfortablegreat customer servicefront desk staffmarthapetskitchenettemonroviahousing
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1 - 5 of 119 reviews
Reviewed 1 week ago

My wife and I had reservations through Priceline at Extended Stay America - Los Angeles - Arcadia 12/31/17 - 1/2/18 for a trip to the Rose Parade and Rose Bowl. I called the hotel around 12:00 PM to verify our reservation and to see about...More

1  Thank matthewgregory19
Response from 00esa, Manager at Extended Stay America - Los Angeles - ArcadiaResponded 1 week ago

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately,...More

Hotel's Favourite
Reviewed 1 November 2017

Jess is a consistent amazing front desk staff. She is very calm and patient. She actively listens to ensure a great stay. Tracey is the perfect housekeeper. Her warm smile and bright greetings just make my day! Honestly!!! Martha the Gm is very warm and...More

Review collected in partnership with Extended Stay
Thank Shanel J
Response from 00esa, Manager at Extended Stay America - Los Angeles - ArcadiaResponded 2 November 2017

Shanel, thank you for choosing Extended Stay America and sharing a fantastic review. Our associates are our best asset, and they work hard to create a welcoming experience for all of our guests. We will be sure to share your compliments with Jess, Tracey, and...More

Reviewed 1 week ago

Do not trust this hotel chain. They overbooked, left us with no alternative and still have our money! Our family booked a room several weeks in advance. We called at noon to check in but were told we would need to come back at 3:00....More

2  Thank GeorgiaTeacher11
Reviewed 1 week ago via mobile

We ended up stuck here because the outrageous prices of other hotels near Pasadena because of the Rose Bowl. The bed had three tiny pillows and we weren't told we could not have an extra. There was hair on the bed and the room was...More

Thank Jim B
Response from 00esa, Manager at Extended Stay America - Los Angeles - ArcadiaResponded 1 week ago

Jim, we apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our Housekeeping team to make sure all procedures are being followed so this does not happen again. We want you to know that we...More

Reviewed 1 week ago

It was obvious that housekeeping don't clean the rooms as they should. Found a dead lizard, a 🚬 cigarette, or and ants. The refrigerator made noise all night long. Location is right by the freeway, so you hear cars constantly going by.More

Review collected in partnership with Extended Stay
Thank tamarrak2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - ArcadiaResponded 1 week ago

We sincerely apologize for the service and cleanliness issues you experienced during your stay. We always take pride in providing a clean, fresh environment, and we have discussed your feedback with our Housekeeping and Maintenance teams to make sure we follow all the procedures correctly...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Details
Price range
US$97 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$97 - US$123 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (18)
Room & Suite (9)
Dining (2)
Hotel & Grounds (18)
Bathroom (2)
Questions & Answers
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Room Tips
"Do not stay here. They overbooked and will not refund our money."
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"No good room tips available"
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"Try to score a refurbished room."
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"don't confuse this place with the Monrovia one. Monrovia sucks"
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