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Hotel Jerome, An Auberge Resort

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#3 of 36 Hotels in Aspen
Certificate of Excellence
GreenLeadersSilver level
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Hotel Jerome, An Auberge Resort
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574 Reviews from our TripAdvisor Community

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Showing 561: English reviews
Washington DC, District of Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 January 2014

You would think that for $125 per person, Christmas Eve dinner in the main dining room (which was half full, by the way) would be pretty good. Well, we had the WORST meal we have had in years. The food was absolutely AWFUL!!! The only thing worse was the service. I can't warn folks enough to steer clear. The Jerome... More 

Helpful?
1 Thank hjt20132014
Memphis, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2013

Our family had Christmas brunch at Hotel Jerome and everything about it was outstanding. The staff was very attentive to us and the food rocked!!!! My husband and I had the heuvos rancheros and our son had bacon, eggs and biscuits. The atmosphere was lovely and the seating was very comfortable. We will be going back!

Helpful?
1 Thank poohbear428
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this review

Dear Poohbear428, Thank you for joining us for Christmas Brunch. I was thrilled to read you had a great time and enjoyed the heuvos rancheros...that is my favorite dish also! I look forward to welcoming you back. Best wishes for 2014, Anthony DiLucia, General Manager, Hotel Jerome An Auberge Resort More 

Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 December 2013

If you want a civilised taste of the Wild West in Aspen the Jerome is a great starting point. While it may not quite match the rugged atmosphere of the Million Dollar saloon in JH it makes up for with sophisticated service and excellent cocktails. Aspen is a town full of people at the top of their game and the... More 

Helpful?
Thank Will-WBi
oklahoma
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 December 2013 via mobile

The service, food, and atmosphere was all outstanding. A lot of people working hard and doing things right all the time. Was a very smooth and seamless transition from one part of the hotel to another. Staff were all very prepared and very professional and were very quick to accommodate and help. I just spent four great days at the... More 

Helpful?
1 Thank karloklahoma
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this review

Dear Karloklahoma, Thank you for taking the time to write a review of your stay on Tripadvisor. I was so thrilled to read and share with our team at Hotel Jerome, that you had a "great Christmas". I look forward to welcoming you back in the future and hopefully for longer next time! Best wishes for a Happy New Year,... More 

Orlando, Florida
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 December 2013

For the same price I could have stayed Ski in/ski out at either Aspen or SnowMass.... but I couldn't get over the amazing reviews the Hotel Jerome had! Plus it was one of only three hotels the Platinum American Express Travel Card recommended. So I booked it ... and would do it again in a heartbeat! This is the kind... More 

Helpful?
2 Thank OrlandoFamily5
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this review

Dear Orlando Family 5, Wow! What a pleasure it was to read and share your review with our team here at Hotel Jerome! You captured everything from the beginning to the end of your stay. I am so thrilled you had great visit and I look forward to welcoming back to your "home away from home". With warm regards and... More 

Colorado
Level Contributor
135 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 19 December 2013

Historic landmark that requires a visit and beverage or two. Two bars to choose from -- we went to the back where there was live music. Hotel staff drove us to the next stop. Overall memorable experience, and not to be missed. "Drinks at the Jerome".

Helpful?
2 Thank cooncat123
Denver, CO
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 18 December 2013

We took advantage of a package deal to book our room at the Jerome. This is a solid 4-star hotel that is trying to front as a 5-star. Thankfully our package exempted us from having to pay the "resort fee" of $30 per night. I'm so frustrated with all of these add-on fees but that's not exclusive to the Jerome.... More 

Helpful?
1 Thank willi348
alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 December 2013

Absolutely, the perfect hotel in Aspen. The room was fabulous, the staff was wonderful and the food and drink was excellent. Gorgeous historical hotel. It was awesome! I could not have asked for a better place to stay while in Aspen.

Helpful?
2 Thank lisats
Brentwood, Tennessee
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 14 December 2013

We were a group of gals, who had to revise our Idaho "glamping/white water rafting trip" to a trip to Aspen (due to forest fires). Tough duty, I know. We happened to stumble on to the Macaroni and Cheese Festival, an annual event in Aspen - who knew there even WAS such a thing. The Rustic Restaurant won the tasting... More 

Helpful?
Thank tkrcbran
Basalt, Colorado
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 December 2013

The service is bad, the attitude of the staff is disrespectful and the prices are way too high! Don't go here, your better off staying down valley! If you want a hotel that actually cares about your needs I would recommend Hotel Colorado in Glenwood Springs, the one right next to the pool!

Helpful?
6 Thank Husky B
Tony D, General Manager at Hotel Jerome, An Auberge Resort, responded to this review

Thank you Husky B for taking the time to write a review on Tripadvisor and sharing your thoughts. Best wishes for a Happy New Year- Anthony DiLucia, General Manager, Hotel Jerome An Auberge Resort More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The newly refurbished Hotel Jerome, An Auberge Resort recently received the "Hot New Hotel" from Travel & Leisure for its renovation. The Hotel Jerome's 93 guest rooms and suites have been beautifully redesigned incorporating the charm of the destination with modern amenities for a luxury traveler. Aspen's best new restaurant "Prospect" offers regional cuisine, the iconic J-Bar is a local watering hole serving lunch and dinner daily with classic American cuisine. The new Living Room lobby has been energized with a bar and stylish seating areas to relax and socialize. A new Auberge Spa offers treatments for guests that will soothe and pamper after a day on the slopes or a mountain adventure. Services include twice-daily maid service, nightly turn-down. Convenient local airport and downtown transportation is provided via chauffer-driven luxury SUV. Nestled in the heart of Aspen, this landmark hotel is just a ten-minute drive from the Aspen Airport, a 75-minute drive from Eagle County Airport and less than four hours from Denver International Airport. ... more   less 

Additional Information about Hotel Jerome, An Auberge Resort

Address: 330 E Main St, Aspen, CO 81611
Region: United States > Colorado > Aspen
Price Range: RM1,796 - RM8,747 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Jerome, An Auberge Resort 4.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Hotel Jerome, An Auberge Aspen
Jerome Hotel Aspen
Hotel Style:
#1 Spa Hotel in Aspen
#2 Business Hotel in Aspen
#3 Luxury Hotel in Aspen
#4 Green Hotel in Aspen
#4 Family Hotel in Aspen
#5 Romantic Hotel in Aspen
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Questions & Answers

Questions? Get answers from Hotel Jerome, An Auberge Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to book a suite.”
 of 5 bubbles Randolph66, 21 Nov 2016 | Read review
“Ask for room 202 if you want to have a unique room like no other guests of the hotel”
 of 5 bubbles 623monicas, 28 Oct 2016 | Read review
“Stay in the historic wing.”
 of 5 bubbles L6747JVmikel, 26 Sep 2016 | Read review
“The rooms in the back face the compressor and can be dark. Can't open the windows because of the noise.”
 of 5 bubbles AuntieMush, 30 Aug 2016 | Read review
“Ask for a room on the mountain side, as opposed to the street side.”
 of 5 bubbles bayfieldbelle, 30 Aug 2016 | Read review
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