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Extended Stay America - Denver - Aurora South

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Extended Stay America - Denver - Aurora South
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124 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Denver - Aurora South
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Showing 124: English reviews
Reviewed 7 January 2015

The first day was an inconvenience.. the downstairs smoking room I requested was not clean..I have arthritis so hauling luggage up stairs is not an option for me but not a big deal they'll get the room cleaned and I can switch the next day..I was more than ok with this.. and expected the room to be in good repair...

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Helpful?
2Thank Victoria W
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Victoria - Thank you for bringing this to our attention. The situation you described regarding the lack of cleanliness is unacceptable. Please accept our apologies. To make sure your experience is not repeated, we will retrain our housekeeping staff to ensure our rooms are always cleaned thoroughly prior to our guest's arrival. Thank you again for sharing your experience with...

Reviewed 2 January 2015 via mobile

I guess I just prefer what I know. Overall the place seemed like it was a little run down. I don't blame management that the room smelled of smoke. I know they can't be big brother. If you expect Ritz Carlton you will be disappointed, the price point attracts what it does. It was OK I just didn't care for...

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Helpful?
1Thank Rod P
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the smoke odor in your room. To uphold our company's high standards, we have implemented new procedures which should help with enforcing non-smoking policies. Thank you very much for providing us with your feedback. I would be happy to speak with you further. If...

Reviewed 18 December 2014

Spiders in the sheets. Filthy rooms, rude and incompetent staff. Bed was so hard, I'd rather sleep on the floor. We got lured in by low prices, but boy, it was "worth" the money. The whole room is tiny and poorly lit, like a dungeon. Nearly impossible to get the manager to resolve the problems. AC was so loud, felt...

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1Thank lex_duluth
Los Angeles, California
Reviewed 27 October 2014

How do you rate a hotel that has lots of physical issues (broken things, worn and soiled) and yet has a staff that any 4 star hotel would be proud of? Well that is what you have here in Aurora. The hotel, unfortunately, is not one of the area Extended Stays that has been rehabbed and it shows it very...

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1Thank Liwa P
Tulsa, Ok
Reviewed 25 October 2014

I stayed at this hotel in June of 2014...would not even consider it again. Dump, dump. Abandoned automobiles, trash in drives and parking area. Transient type HUD residents in abundance. Not recommended.

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1Thank gdplum
Kansas City, Kansas
Reviewed 6 October 2014

I stayed at the Extended Stay America - Denver - Aurora South a couple of years ago and received the best treatment. The management was excellent and always helpful. The grounds were kept up nicely. The amenities were plentiful. My how things have changed. I returned there recently and I cannot say that I will ever return. The management has...

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1Thank OnABadTrip
Colorado Springs, Colorado
Reviewed 16 September 2014

What can say... If you don't mind the smoke detectors hanging off the walls and sticky carpet...this place could be for you. Actually, I was a little cold so I decided to put the heater on and almost immediately it set off the smoke detectors. The smoke detector may have been hanging off the wall, but it did work. There...

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Helpful?
1Thank Daniel L
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Daniel - Thank you for bringing your experience to our attention. The condition of your room that you described is truly regrettable. Please accept our apologies. We will work with our housekeeping and maintenance staff to ensure your experience is not repeated. Also, in an effort to provide our guests with the cleanest kitchenware possible, we now store our items...

Reviewed 14 September 2014

I wish they had negative stars for this review... I stay here for buisness and my Company paid for the hotel it was soooooo bad I changed hotels using my own money. Stains and mold everywhere the maids only came once in the three days I was there. For your own safety go across the street. Also my Coworkers tablet...

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1Thank Poknitus
Reviewed 4 September 2014

It could be a decent hotel if it the upkeep was better but as it is, this place was gross. They seem to be very concerned with theft because you have to call to ask for dishes, etc (even a trash can wasn't provided). We arrived late at night after a long drive and were exhausted. As soon as we...

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1Thank Sarah_6832989
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

The staff and I read your comments about your stay with us. Please accept our most sincere apologies that my staff was not available to provide you with requested necessary items. I will work with my staff to ensure that they are following up with guests after check-in to ensure that they have all they need to ensure that your...

Bishop, California
Reviewed 26 August 2014

The first reservation I made was for the newer ESA across the street; however they lost my first reservation. I made another reservation but this time they did not take my credit info, stating that was not their policy. Of course, when I called back to confirm a 2nd time, they had no record of my reservation and no rooms...

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Helpful?
1Thank Mel F
Manager_11525, General Manager at Extended Stay America - Denver - Aurora South, responded to this review

Mel, Thank you so much for your feedback. The team and I have reviewed your comments and we apologize that we were not able to meet your expectations, from the reservation mishaps to the condition of your room. We are truly sorry for your experience. We are taking steps to remedy the pet debris situation as well as the overall...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Denver - Aurora South

Address: 13941 E Harvard Ave, Aurora, CO 80014-2323 (Formerly Homestead Studio Suites - Denver - Aurora)
Region: United States > Colorado > Aurora
Price Range: RM271 - RM391 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Denver - Aurora South 2*
Number of rooms: 137
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Also Known As:
Homestead Denver Aurora
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Questions & Answers

Questions? Get answers from Extended Stay America - Denver - Aurora South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“build 1 was where i stayed and it was excellent”
 of 5 bubbles tmj012016, 24 Jul 2016 | Read review
“stay elsewhere”
 of 5 bubbles wrktravelr, 28 Mar 2016 | Read review
“If you are a chain smoker, any room will do.”
 of 5 bubbles F3743DPscottb, 23 Aug 2015 | Read review
“do not stay here manager tori is rude, disrespectful, money hungry, and unprofessional,”
 of 5 bubbles 556sukic, 19 Jun 2015 | Read review
“If you plan on parking right in front of your room, don't plan on it. Lots of big pick up trucks. Bring you own cups, dishes and disinfectant.”
 of 5 bubbles daniellF4647QC, 16 Sep 2014 | Read review
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