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All reviewsnorth point mallamerican girlbean bag chairsfront deskfully equipped kitchenliving areatake homelocation was perfectupon checkfree breakfastwould stay here againnice roomfitness centerpopcornmoviegirlsdoll
right in the north point mall complex with shuttle offered and close to 400 highway
I am pretty sure this was formerly an apt complex.
Building is dated and in need of renovation
Large outdoor pool looked nice but we didn’t...More
Response from laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point MallResponded 12 July 2018
Thank you for taking the time to write such a thorough review. I hope that I can clarify a few of the items in question. We actually were never an apt complex but we were a prototype of Residence Inn by Marriott's back...More
I am currently staying in this hotel while undergoing a renovation at my home. The customer service here is atrocious. My mother who is disabled had a defective key. They accused her of lying and made her wait for over 15 minutes before someone escorted...More
Thank Victoria P
Response from laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point MallResponded 10 June 2018
Ms. Victoria -
I'm very sorry that you had these experiences during your stay. I know that when your mother came up about the keys, he was the only person at the desk at that time. He may have needed to pull someone from another...More
This is our 3rd stay in a Residence Inn by Marriott. We arrived to a cordial greeting by the front desk and was informed that there was a second floor room awaiting us, although a 3rd floor room was blocked by a front desk receptionist...More
Response from laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point MallResponded 30 May 2018
Dear Whiccup - Thank you so much for taking the time to review the hotel. We greatly appreciate your understanding with everything going on but we will definitely bring these items up as Teachable Moments for our team to ensure that we focus on that...More
Arrived on Friday evening and greeted by friendly front desk staff. Check in went well. Got to the room, first glance was good....beds were comfortable.
Breakfast was average...the eggs were really runny, but the rest was good.
Housekeeping only cleaned 1 of the...More
Thank Adrienne B
Response from laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point MallResponded 28 May 2018
Ms. Adrienne B - Thank you for taking time to fill our a Trip Advisor from your stay. We are always looking for feedback. I do apologize about the eggs and I will address that with our team to correct that swiftly. I can only...More
All Residence Inn's are great, its those that also come in that can make it negative. A lot of smoking/smoke in the hallways and noise. People would leave their doors open/slam close and walk back and forth to rooms. No offense to Marriott but I...More
Thank Ami J
Response from laurie6640, General Manager at Residence Inn Atlanta Alpharetta/North Point MallResponded 25 April 2018
amilin5 - Thank you for taking the time to write a review. I'm very sorry that the stay did not exceed your expectations due to other guest noise and smoking issues. I appreciate the feedback and always promote guest to let us know during the...More