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The Phoenix Resort

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The Phoenix Resort
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928 Reviews from our TripAdvisor Community

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Showing 906: English reviews
Eureka, California
Reviewed 4 March 2014

I have never experienced such excellent service. The Phoenix was absolutely amazing from the service to the location. We stayed in a corner room which offered a spectacular view and quiet most evenings except when it was ladies' night at Wet Willies. I was also under the assumption that it was beach front, but there aren't beachfront properties when it...

3Thank Veronica S
Reviewed 3 March 2014

I cannot rave enough about The Phoenix. First off, the customer service at this resort is unrivaled. They are simply the best. Friendly, accommodating and willing to go above and beyond. THIS is what a resort atmosphere should feel like. The property is gorgeous, extremely well maintained, the rooms/condos are impeccably clean and the place is just a relaxing haven....

5Thank Lisa C
Madison, Wisconsin
Reviewed 27 February 2014

The Phoenix is, like everyone says, an exceptional hotel. The suites and grounds are beautiful, and the service from the front desk team is beyond amazing (probably the best I've experienced from any hotel anywhere in the world). Five stars all the way. So what else is there to know? First, realize that there is NO beach. This is not...

15Thank TravelswithPute
Houston, Texas
Reviewed 25 February 2014

This was my fourth trip to Belize and I have previously stayed at Victoria House (twice incl my honeymoon) and once at El Secreto (overpriced and under air conditioned). We had a group of 5 ladies, ages ranging from 52 to 32. We had originally booked at VH but they had lost our reservation (it's 2014 people!) so we rebooked...

6Thank JillyConQueso
Lake Geneva, Wisconsin
Reviewed 24 February 2014

Like most people that have left a review, we had rather high expectations coming to the Phoenix and Belize for the first time…and from the moment we stepped foot onto the resort Feb 8, until checkout Feb 15, 2014 we could not have been happier. In fact, after seeing all of the other hotels in San Pedro, I would absolutely...

7Thank where2nexteveryone
Reviewed 20 February 2014

We selected the Phoenix based on Trip Advisor reviews, but otherwise knew very little about it. We stayed there from Jan 25 - Feb 1 2014 and had a super time! Everything was outstanding - the staff was always friendly and courteous, and anxious to help in any way. They enthusiastically made numerous arrangements for us (airport transfers, excursions, etc.),...

6Thank George M
San Jose, CA
Reviewed 19 February 2014

The Phoenix resort surpassed all expectations we had and after reading all the reviews, our expectations were high. For 4 nights we stayed in a 2 bedroom unit that was beautiful, clean, quiet, well equipped with a full kitchen and washer/dryer. From the moment we arrived, I felt at home. The staff was amazing, warm and friendly and making sure...

4Thank kkimik1
Rochester, New York
Reviewed 17 February 2014

This was our second stay at the Phoenix. We received a wonderful welcome back, our names on welcoming card and the bed with floral decoration. The staff is incredible, always willing to help with any request. They really go over and above with their advice and attention to detail. Tropic Air reservations were all taken care of and a check...

3Thank lefty89
Highland Park, Illinois
Reviewed 14 February 2014

Having stayed at the Phoenix 4 times in the last year, there is not another resort on the island that compares. Great location, unparalleled guest services staff, best restaurant on the island. Pools and suites are beautiful and perfectly maintained. What makes this resort so special is the attention to detail. When you walk through the front door, anything you...

1Thank DawnLo8
La Jolla, California
Reviewed 8 February 2014

I would highly recommend the Phoenix Resort in Belize. I choose this hotel because of the reviews and it's #1 position on Trip Advisor. They have definitely lived up to the reviews. We rented a 2 bedroom unit since the 1 bedrooms were booked, however, coming back every day after scuba diving, it was great having 2 separate showers. The...

3Thank Kathy S

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
The Phoenix Resort is a modern and luxurious beachfront resort found on Ambergris Caye, Belize, and in the charming town of San Pedro. The Phoenix Resort features 27 beautifully-finished & spacious condominium suites, gourmet food served at on-site restaurant Red Ginger, the on-site services of Sol Spa, San Pedro's original and most popular day spa, a beautiful saline chlorinated and heated main pool & separate lap pool, pool bar, on-site fitness center, business center, front desk & concierge services from 6am to 11pm, free WiFi, 24 hour security, and the perfect location beachfront in the heart of San Pedro, the social center of Ambergris Caye. All suites face the Caribbean and offer plush Serta pillow top mattresses, 100% cotton linens & robes, Jacuzzi tubs & separate showers, Aveda bath & body products, flat screen TVs, DVD players, Bose wireless speakers, in suite iPads, full kitchens, washer and dryer, laptop friendly safes, central air conditioning, twice daily housekeeping, & much more. ... more   less 

Additional Information about The Phoenix Resort

Address: Pescador Drive | San Pedro, San Pedro, Ambergris Caye, Belize
Region: Belize > Belize Cayes > Ambergris Caye > San Pedro
Price Range: RM1,563 - RM2,406 (Based on Average Rates for a Standard Room)
Number of rooms: 27
Also Known As:
The Phoenix Hotel San Pedro
The Phoenix Resort Belize/San Pedro
Hotel Style:
#1 Spa Hotel in San Pedro
#1 Romantic Hotel in San Pedro
#1 Family Hotel in San Pedro
#7 Business Hotel in San Pedro
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Questions & Answers

Here's what travellers have asked, with answers from The Phoenix Resort staff and other travellers.
39 questions
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Questions? Get answers from The Phoenix Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor”
 of 5 bubbles 118BeckyW, 18 Mar 2017 | Read review
“Water front rooms near the ocean have wonderful sunrise views”
 of 5 bubbles , 4 Mar 2017 | Read review
“We had 3rd floor. Beautiful views but also three flights of stairs.”
  • Sunrises were beautiful!
  • Left on our bed at the end of our stay.
 of 5 bubbles jslup5, 21 Feb 2017 | Read review
“Ask for 2nd/3rd floor to have more privacy - 1st floor suites have walk up porches instead of balconies.”
 of 5 bubbles 307bennetts, 19 Feb 2017 | Read review
“If looking for an ocean view 2 bedroom unit, can highly recommend C5”
 of 5 bubbles DianeP19, 7 Feb 2017 | Read review
5 of 5