Alaia Belize - Autograph Collection Hotel
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#18 of 146 hotels in Ambergris Caye
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2023 Travellers' Choice Best of the Best
A 2023 Conde Nast Traveler Reader’s Choice Award Winner!
The first Marriott property in the country, Alaia Belize is where luxury upscale amenities meet a laidback locally-inspired Caribbean living. Guests have exclusive access to a boutique, wine club, full-service spa, six restaurants, four bars, and three pools, including Belize's first-ever suspended rooftop pool and lounge with 360-degree views. From the modern Vista Studios and Suites in the heart of the resort to the secluded and family-style Reef House Suites, to the spacious three-bedroom Beachfront Villas featuring their own private plunge pools, Alaia Belize has something for everyone.
The easiest way to reach Alaia Belize is by a short, 15-minute flight from the Belize International Airport (BZE) to the San Pedro Airstrip (SPR) with Tropic Air or Maya Island Air. The hotel can assist with these flights and transfers from SPR to the resort are complimentary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Boating
Children's playground
Public wifi
Pool / beach towels
Swimming pool toys
Rooftop pool
Pool with view
Outdoor pool
Plunge pool
Shallow end in pool
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary welcome drink
Happy hour
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Diving
Snorkelling
Water sport equipment rentals
Aerobics
Evening entertainment
Fishing
Patio
Kids pool
Free airport transportation
Free shuttle or taxi services
Car hire
Meeting rooms
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Landmark view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Charming
Languages Spoken
English, Spanish
Location
Sea Grape Drive, San Pedro, Ambergris Caye Belize
Getting there
Car HireSee all San Pedro car hire
721Reviews86Q+A100Room tips
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This review is long overdue but I had an amazing stay at the Alaia Belize. Not only was the property beautiful but all of the staff were fantastic. Omar at the restaurant is the best!!! It's so clear how much he values delivering a great guest experience. Thank you, Omar!
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Date of stay: March 2023Trip type: Travelled solo
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded today
Dear asims0913, Thank you for taking the time to share your positive experience at Alaia Belize. We appreciate your kind words and are delighted to hear that you had an amazing stay at our beautiful property. It's also wonderful to know that at the time of your visit, Omar at the restaurant, played a significant role in making your stay memorable. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Alaia is just magnificent with an amazing staff, beautiful grounds, yummy food, great workers and luxurious accommodations. It is within minutes of the airport an dSan Pedro. I love being able to scuba (and snorkel) right from their pier
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Date of stay: March 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 15 Aug 2023
Hi Lori- Thank you for choosing Alaia Belize for your Belize vacation and for providing us with such a wonderful review with the eye catching headline "absolutely love it!" To read that you had such an enjoyable and memorable stay with us is rewarding and I will share your kind comments with the team so they too know that their efforts are going towards ensuring our valued guests continue to enjoy their holidays and return home with many happy memories. We would love to welcome you back again for another fabulous Belizean vacation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This resort elevates customer service to a new level. The staff, the grounds, the food, the atmosphere was above and beyond amazing. I can’t express how thankful we were to be welcomed by such lovely and generous people at the Alaia. The hotel arranged our transportation from the BZE airport and it was seamlessly executed with no down time or any stress whatsoever. The rooms were lovely and always impeccably clean. Specific individuals who went out of their way to treat us and all the guests they come into contact with were, Eric, Anjela, Minelia, Maria, Dennis, Edwin, and Alex.
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: We visited Secret Beach and was not impressed at all. The transportation was $100 USD for 4...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded today
Dear Alexsandra, Thank you for taking the time to share your wonderful experience at Alaia Belize. We are thrilled to read that your stay with us was nothing short of amazing, and we appreciate your kind words regarding our customer service, grounds, food, and overall atmosphere. It warms our hearts to know that our staff members, including Eric, Anjela, Minelia, Maria, Dennis, Edwin, and Alex, made a positive impact on your stay. We will ensure that your commendations are shared with them, as recognition of their efforts is truly motivating for our team. We are delighted that our seamless transportation arrangements from BZE airport contributed to a stress-free and enjoyable start to your vacation. It's our goal to provide a hassle-free experience from the moment you arrive. Your comments about the cleanliness and ambiance of our rooms are appreciated. Our housekeeping team works diligently to maintain high standards, and we're glad their efforts did not go unnoticed. We are genuinely grateful for your kind words, and it would be our pleasure to welcome you back to Alaia Belize in the future. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is our third trip to the Alaia and we can’t imagine staying anywhere else! Yes the hotel is amazing. The service amazing. Our room always is immaculate! But the staff are super nice and welcoming. Very professional at the same time. (We are huge fans of Eric who always takes such good care of us) San Pedro is also a safe island to enjoy! Rent a golf cart and enjoy what it has to offer. Smile and everyone smiles back. It’s contagious.
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Date of stay: November 2023Trip type: Travelled with family
Value
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Service
Room Tip: There’s an amazing adult only roof top car with infinity pool!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 3 days ago
Dear Christina, Thank you for choosing Alaia Belize for the third time and for sharing your wonderful experience with us! We are truly honored to be your preferred destination, and it brings us immense joy to hear that you can't imagine staying anywhere else. Lovely to know that you find our hotel amazing, the service exceptional, and your room always immaculate. Providing a comfortable and welcoming environment for our guests is a top priority for us, and we're delighted that our staff's professionalism and friendliness have contributed to your positive experiences. We'll be sure to pass along your special commendation to Eric, who has taken great care of you. Thank you once again for your kind words and for being a valued part of the Alaia family. sunny regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is not a party hotel. So if you are looking for pool activities etc. This isn’t the hotel for you. However, if you are looking for a relaxing and romantic place to stay, this is it. Food was amazing. I suggest the all inclusive package, it’s worth it. The one bedroom suite is bigger and nicer than most apartments I’ve ever seen. The staff will go above and beyond. I want to mention the phenomenal staff members I had the pleasure to meet. Jesus, Elvis, (Bell hops) Miguel, (Manager), Monica (swim up pool) And Janil.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 3 days ago
Dear Sonya, Thank you for taking the time to share your experience with us and the wider traveling community. We are delighted to note that you found our hotel beautiful and that you appreciated the tranquil atmosphere, ideal for those seeking a relaxing and romantic getaway. We are particularly thrilled that you enjoyed our culinary offerings, and we appreciate your recommendation of the all-inclusive package. It's wonderful to know that you found our one-bedroom suite to be spacious and luxurious, exceeding your expectations. We are incredibly proud of our dedicated staff, and your special mention of Jesus, Elvis, Miguel, Monica, and Janil warms our hearts. They are indeed outstanding members of our team, and we will make sure to pass on your commendations to them. We truly value your feedback and hope to have the pleasure of welcoming you back for another memorable experience. sunny regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel arranged a taxi to pick us up at the airport. After check in, Elvis took us to our room (a resort view suite). He told us about the resort and also recommended a few places to eat. Chef Alex did a great job and we spoke with him about the hotels and his experience. It was a nice personal touch. We did have sushi upstairs, breakfast every morning and we also had pizza take out from the hotel. All of our food was very good. Our favorite bar was the one close to the house pool by the pier. Food/drinks were very reasonable for a resort part of a large corporation. Kenny took great care of us at the pool. He provided great service and was always there to check in and was engaging. The entire team was helpful and provided great service! Our room was quiet, clean and cool. We had everything we needed in our room. We had a great stay. You can rent a golf cart from the hotel but it is much cheaper and just as easy to rent from another vendor-we used MK golf carts and had a great experience. Recommend a short walk/golf cart ride to Palmilla restaurant at Victoria House. We had one of our favorite dinners there. My only negative-chairs were in short supply at the pool and the beach. It seemed like no matter what time of day, there were never enough. There is a lot of space where extra chairs/umbrellas could go. Since we spent a good portion of our time by the water it was always a constant hunt for a chair. That's the only reason 4 stars instead of 5. …
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 4 days ago
Dear DavidandKim, Thank you for taking the time to share your detailed feedback on your recent stay at Alaia Belize. We are thrilled to read that you both had an overall great experience at our hotel and that our team members, including Elvis, Chef Alex, and Kenny, contributed to making your stay enjoyable. Your positive comments about the cleanliness, comfort, and amenities in your room are much appreciated. We strive to ensure that our guests have everything they need for a relaxing and enjoyable stay. We also appreciate your valuable suggestion regarding the availability of chairs at the pool and beach. Your feedback is important to us, and we will certainly take it into consideration as we continuously work to enhance our guests' experience. It was a pleasure serving you, and we hope to welcome you back for another memorable stay in the future. sunny regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I visited the Alaia hotel in San Pedro, Belize on Nov. 7th 2023. It was the absolute WORST experience ever. The manager, Mark was very rude and condescending. I am a marriott bonvoy member with status and an American Express Platinum card member. When I asked Mark about the late check-out and a possible room upgrade, that comes with the card status, Mark, said that he was unwilling to do either. I then asked if he could speak to my AMEX concierge person to get an understanding of the perks. He snatched my iPhone and went to the back office with my personal item. When I asked if he could place her on speaker so that the three of us could talk he said NO. I asked if I could have my phone back because it has my personal information on it - he continued to over talk me and finally said he wanted me and my guest off of his property and proceeded to call the police to have us escorted off of the grounds. This was the birthday trip from HELL. Mark has absolutely NO business in his position. When I asked for his name and corporate information he refused to provide either one. He said that he was the only person in charge and no one was over/above him. After hearing the conversation, his co-worker, Jesus, was very nice and immediately offered us another hotel at the same rate. Jesus was very accommodating and admitted that his co-worker/boss Mark was being very rude and obnoxious. I left the hotel in tears realizing my birthday trip was ruined. I plan to contact corporate and take my concerns further or have someone contact me at 216-926-5542. Lastly, After purchasing a room, Mark refunded and refused my business as well. Mark is unacceptable and we plan to take legal action against him for his discriminatory and unruly behavior.…
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Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded today
Dear Myleena, Thank you for taking the time to share your experience at Alaia Belize. We take these matters seriously and are aware of your concerns. Our General Manager is actively addressing the situation with you. If there's anything more you'd like to discuss, please feel free to continue the conversation with him. We value your loyalty as a Marriott Bonvoy member and an American Express Platinum cardholder, and it is our sincere hope that we can regain your trust and welcome you back to Alaia Belize in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall we were very happy with the hotel and staff. Great hotel, food/drink were priced reasonably for a resort, people were very helpful. Also went scuba diving with the scuba company at the end of the dock on the resort and they were excellent. Only think I found irritating with this resort (and many others) is people claim most of the pool chairs early in the morning by leaving something on them and then they have them for most of the day regardless of how much time they actually use them. Resort has space for more chairs and umbrellas, if they had them the problem would be reduced.
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Date of stay: November 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 5 days ago
Dear David, Thank you for sharing your positive feedback about your recent stay at our resort. We are delighted to note that you were very happy with the hotel and our staff. It's great to know that you found our hotel to be excellent, with reasonably priced food and drinks, and that the team was helpful throughout your stay. We appreciate your kind words regarding our onsite Belize Pro Dive shop at the end of our dock. It's wonderful to hear that your scuba diving experience was excellent. We take pride in offering our guests access to quality services and activities. Your observation about the pool chair situation is duly noted. We are continuously exploring ways to enhance the guest experience, and your insights are valuable. Your suggestion about adding more chairs and umbrellas to the resort is well-taken. We will assess the feasibility of expanding our poolside amenities to address this concern and ensure a more enjoyable experience for all guests. We hope to have the pleasure of welcoming you back for another enjoyable stay. sunny regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second visit to the Alaia and it will not be our last. From the moment you arrive, you feel like you are leaving all of the stress of everyday life behind. They greet you with a cool towel and juice while you are being checked in. Our room was an Oceanview Vista One Bedroom Suite. These rooms are spacious and there is more than enough room for two people. They are decorated beautifully! We loved sitting on our huge patio watching the sun come up each morning! We enjoyed breakfast at the hotel restaurant and made sure to have Maria wait on us each day with her easy, breezy, Belizee welcome! She was so kind, made great recommendations for breakfast and would ask us about our plans that day and offer suggestions or tips about Ambergris Caye. She is just so sweet! We also loved that they walked around each day with different treats for everyone to try. Everyday, it was something different, cookies right out of the oven, fresh juices, freshly baked donuts or a sweet fryjack! After breakfast, we would go to the pool each day and Rolando made sure to have our seats waiting for us. He would check in on us throughout the day to see if we needed anything. He definitely made our stay special! We had lunch at the resort a few times and that is the only thing about our stay that I think needs improvement. They give you menus from two different restaurants and most times, I would order from one and my husband ordered from the other. My meal would come out first because it was made by the kitchen at the Sea Salt restaurant where we would sit on the terrace and my husband's meal would come out maybe 20 minutes later because it was made at the Deck restaurant and they were busy. I am not sure why they couldn't use one menu or, have the ingredients in both kitchens. This would save the wait staff from running to two different kitchens to pick up orders and, they could be delivered together. Besides that, the food was very good! Our housekeeper LuLu also did a great job. Our rooms was always clean. She was super honest too. I threw away a shirt and she asked me if I meant to throw it away. I thought it was nice of her to check! She would also leave us notes to have a great stay! Besides it being a beautiful resort, with a beautiful pool, having great food and drinks, it has the best staff and they are what makes us want to return! We can't wait for our next trip!…
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 5 days ago
Dear Nicole, Thank you so much for taking the time to share such a delightful and detailed review of your recent stay at Alaia Belize. We are thrilled to read that this was your second visit and that it won't be your last. Your words truly warmed our hearts, and we're delighted to know that our resort, amenities, and staff contributed to making your experience special. It's fantastic to hear that you felt the stress of everyday life melting away from the moment you arrived. Providing a seamless and relaxing experience for our guests is a top priority, and it sounds like we achieved that for you. The mention of our Oceanview Vista One Bedroom Suite, the spaciousness, and the beautiful décor brings us immense joy. Your enjoyment of the sunrise from the huge patio is precisely the kind of experience we hope to provide. We're especially grateful for your kind words about our staff members, Maria, Rolando, and LuLu. It's clear they made a significant impact on your stay. Maria's Belizean welcome, Rolando's attentive poolside service, and LuLu's dedication to keeping your room in impeccable condition are the kind of guest experiences we aim to create. We appreciate your feedback regarding the lunch experience, and your suggestion about the menu and kitchen coordination is well-received. We are always looking for ways to improve, and your insights are invaluable to us. Rest assured, we will review and consider how we can enhance the dining experience for our guests. We look forward to the pleasure of welcoming you back to Alaia Belize on your next trip. If there is anything specific you would like for your next stay, please don't hesitate to let us know. Warm regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love2TravelLuxfromCA wrote a review Nov 2023
Coto de Caza, California189 contributions229 helpful votes
Overall a fantastic hotel, and in most ways by Belize standards, it’s exceptional. It’s hard to compare it to American standards, but by Belize standards, it’s definitely a 5-star. The hotel is gorgeous, modern and stylish. It was one of the better Marriott properties we’ve visited. A few things you should know before you book… DO NOT book the reef rooms — make sure you have “vista” in the room type. The vista rooms/suites are all brand new, modern, most have full kitchens, they’re top notch and pristine. The reef rooms/suites are separated from the main hotel area and they’re at least 20 years outdated and very tired — plus they have major mosquito infestations. We ended up switching from reef to vista after one night and we were very fortunate to get a vista room by complaining to management and requesting a room change and this swap completely changed our entire experience at this hotel. Absolutely do not book in the Reef rooms!!! We were there Thanksgiving week, and every single day they had a live DJ at the main pool plus evening lobby entertainment, it was so awesome! The dive/snorkel center on site is the best — use them for your tours. It’s not just convenient, they are truly the very best on the island. The restaurants at the hotel are surprisingly very good. Especially the one on the dock, called the Deck. We went into town and tried many restaurants and I recommend doing so, but definitely the Deck is one of the hotel restaurants worth visiting. Location wise, Alaia is right where you want to be - near town but not too close. A golf cart is a must but absolutely do not rent to the hotel because it’s $100 per day and if you rent through one of the many many, private places in town or online, it’s $150-200 for an entire week. Hot water at the hotel was iffy. Sometimes we had it and sometimes we didn’t. But we experienced this problem elsewhere in Belize so I’m not sure it’s an accurate representation of a hotel problem than it is a developing country with limited resources. Housekeeping was great and thorough. They include turn down service and even left chocolates for the kids and robes for adults. Massage tip - walk to the beach, and as you are facing the ocean walk left about five minutes for a great massage hut over the water. Not on hotel property, right of property, some of the best massages we’ve ever had, and very reasonably priced. The beach is OK, but not fabulous, but this is the case with almost every place on the island. People don’t realize most beaches are not sandy white with turquoise waters. Hence, stay at a hotel like Alaia with great pools (loved their rooftop pool!). And now, for a few other things, you should just know before you go… it seems Alaia could make these improvements and take things up a notch, they might be petty, but they were nerve-racking during our stay. And so easy for the hotel managers to address and resolve. Every single day they would run out of towels at the pool. This is so perplexing, because after the first or second time it happens, you would think they would know how to gauge demand and they would do a big load of laundry around lunchtime to avoid this happening. But no, every single day it was the same problem. So frustrating. They would always ask for your room number to get towels, but they didn’t require you to the return the towels, so I’m not exactly sure what the point is of telling them your room number. Hotel is secure so there aren’t people strolling in from the beach or street crashing the pool. Wi-Fi was a pain. You could connect easily but each time you set your phone down, you had to reconnect the device again. Service was inconsistent. There were all stars like Mini at breakfast, Elvis at the door, Lilian in reservations, Paula and the gentleman who is executive chef, and Florett in housekeeping. And there were others that we never want to see again like Veronica at the front desk. For every blasé or less than enthusiastic hotel employee, there was usually two who knocked it out of the park. Just seems like management could raise the bar and ensure everyone is consistently delivering exceptional service every single time. We visited the jungle in Belize for 3 days where it was hard to find employees, but the people who worked at those resorts were so grateful to have their job, and they were so kind and willing to please always and they went above and beyond. For whatever reason there were some employees at Alaia who did the bare minimum (at best) or acted insulated when asked for something within their job role. Slowness was also an issue which is odd because it wasn’t like there is anything else for certain employees to do. The beach bar is great for happy hour, but it never made sense why three days in a row they didn’t have a corkscrew to open the wine by the glass on their menu. It’s a Beach Bar - who doesn’t have a corkscrew when there’s wine on the menu? Every single time we waited for 15 or 20 minutes for someone to bring the bartender a corkscrew to open wine. Again, no problem the first day, but when it happens every single day for multiple days in a row, why wouldn’t they just fix this and leave a bunch of wine openers at the bar? Prior to arrival, we called the hotel many times to ask logistical questions, or speak to the Concierge, but the hotel rarely answered the phone even though it was driving usual business hours. I tried calling many times in a row and finally someone would answer and we got the help we needed, but it was not what I would expect for hotel of this caliber. Fortunately, once we arrived, it was easy to go to the front desk and get questions answered. Thoroughly enjoyed our stay and would 100% go back. No major issues and I’m sure the hotel will work out these other minor issues. There is no better place to stay on the island if you are looking for a modern upscale full service hotel.…
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Date of stay: November 2023Trip type: Travelled with family
Room Tip: Do not book reef rooms! Book any vista room. Bring mosquito repellent!!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Maria Novelo, Marketing at Alaia Belize - Autograph Collection Hotel
Responded 1 week ago
Dear LoveToTravel, Thank you for taking the time to share your detailed feedback about your recent stay at Alaia Belize. We are delighted to hear that you found our hotel to be one of the best on Ambergris Caye and that you enjoyed the modern and stylish atmosphere. Your positive comments about our location, dive/snorkel center, and the quality of our restaurants are truly appreciated. We appreciate your insights on room types and have duly noted your preference for the vista rooms. We apologize for any inconvenience you experienced with the towels at the pool, Wi-Fi connectivity, and inconsistent service. Your observations are valuable, and we assure you that we are actively addressing these issues to enhance the overall guest experience. We are pleased to learn that you enjoyed the efforts of our exceptional staff members, such as Mini, Elvis, Lilian, Paula, and Florett. However, we apologize for any lapses in service from other team members, and we are committed to improving in this regard. Your feedback about the beach bar and pre-arrival phone responsiveness is duly noted, and we will take steps to rectify these concerns. We are grateful for your overall positive review and your understanding of the minor issues you encountered. We look forward to welcoming you back to Alaia Belize for an enhanced stay. Please feel free to reach out directly if there's anything specific you'd like to discuss further. sunny regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$440 - US$605 (Based on Average Rates for a Standard Room)
LOCATION
BelizeBelize CayesAmbergris CayeSan Pedro
NUMBER OF ROOMS
155
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Frequently Asked Questions about Alaia Belize - Autograph Collection Hotel
Which popular attractions are close to Alaia Belize - Autograph Collection Hotel?
Nearby attractions include Shark Ray Alley (2.2 km), Little Blue Gift Shop (7.5 km), and The Estuary of Caye Caulker (5.3 km).
What are some of the property amenities at Alaia Belize - Autograph Collection Hotel?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Alaia Belize - Autograph Collection Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Alaia Belize - Autograph Collection Hotel?
Guests can enjoy a swimup bar, a rooftop bar, and an on-site restaurant during their stay.
Is parking available at Alaia Belize - Autograph Collection Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Alaia Belize - Autograph Collection Hotel?
Conveniently located restaurants include Black Orchid Restaurant, Someplace South CafeBar, and Verandah.
Are there opportunities to exercise at Alaia Belize - Autograph Collection Hotel?
Yes, guests have access to a pool, a fitness centre, and yoga classes during their stay.
Does Alaia Belize - Autograph Collection Hotel have airport transportation?
Yes, Alaia Belize - Autograph Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Alaia Belize - Autograph Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Alaia Belize - Autograph Collection Hotel?
The staff speaks multiple languages, including English and Spanish.
Does Alaia Belize - Autograph Collection Hotel have any great views?
Yes, guests often enjoy the ocean view available here.