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About
#14 of 93 hotels in Guatemala City
Location
Cleanliness
Service
Value
Make Room for a Little Fun. Conveniently located 10 minutes from La Aurora International Airport and right in the heart of the Financial and Business District of Guatemala City, in Zona 10, Courtyard by Marriott Guatemala City offers an ideal location. Whether you are traveling for work, or taking a vacation from it, our hotel helps you put more play in your stay. Because travel should be fun, even when you are working.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Children's television networks
Children Activities (Kid / Family Friendly)
Free airport transportation
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Free shuttle or taxi services
Shuttle bus service
Car hire
Conference facilities
Meeting rooms
Solarium
Baggage storage
Concierge
Convenience store
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
90Good for walkers
Grade: 90 out of 100
114Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
1 Avenida 12-47 Zona 10, Guatemala City 01010 Guatemala
Getting there
Car HireSee all Guatemala City car hire
173Reviews2Q+A15Room tips
Reviews
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If i can give 10 out of 5 stars I would!! The hotel staff is kind, welcoming and friendly! My room was perfectly cleaned daily! Yes, in the states we would think that it's not a big deal but trust me, it's a BIG deal when you travel through Central America. Coming back to the room that is perfectly cleaned after a long day of discovering the country is a rewarding experience! Thank you to everyone in the hotel to make my stay so comfortable!
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christian Mayen, Owner at Courtyard Guatemala City
Responded 10 May 2023
Thank you for providing us with your feedback, we love it when our guest provides us with their comments. It was our pleasure to make sure you always came back, and your room was clean, our housekeeping staff are happy to know we provided a great stay for you. We hope we can see you back soon, please take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I requested pickup at the airport but miss operation happened. I requested explanation but the hotel continued to explain inconsistently. I will NEVER RECOMMEND this hotel. WORST SERVICE AND EXPERIENCE.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Christian Mayen, Other at Courtyard Guatemala City
Responded 7 Feb 2023
Thank you for your feedback, it was a pleasure meeting you yesterday. I apologize for the inconvenience and I truly hope we can see you back here with us in the future, you can be sure we will continue to work with our staff, continue to train them. Have a safe trip back home.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My friends and I booked a room in August for this week. We flew in from the United States and went straight to the hotel. Upon arrival we were told our reservation had been cancelled in October. We never received a single email or notification about this cancellation (clearly, as we still showed up to the hotel). We were told they could do nothing to help us, they were fully booked, and they had no explanation as to how or why we were cancelled because it’s “just the system”. All of this coming from the manager. We luckily were able to quickly get a room at the Hyatt, their last one, for double the price, but thanks to the Hyatt we were not left stranded. I would never recommend this place to anyone as they have no issue leaving their customers stranded with no explanation.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Christian Mayen, Other at Courtyard Guatemala City
Responded 14 Nov 2022
Thank you for your feedback, I am truly sorry for the inconvenience you experienced here with us, we have reviewed the reservations and they do seem to be cancel not by the hotel, I would appreciate if you can provide me with a phone number where I can get in contact with you. Once again we apologize for the inconvenience but I am happy to know Hyatt was able to book a room for you. Looking forward to receiving a contact number. best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the nicest Courtyard I have stayed at in the world - and I am 12 years top tier elite with Marriott so that says something. Nice decor, spacious and clean with great staff. A great breakfast as well. Location is central to the best of Guatemala City. I look forward to returning
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Christian Mayen, Other at Courtyard Guatemala City
Responded 20 Jul 2022
Thank you for your feedback, it was a pleasure having you as a guest here with us the Courtyard. Please take care and we hope to see you back soon. Best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is how courtyards used to be and should still be. Friendly staff, professional in every way. Excellent food friendly and quick service. Spotlessly clean and every area. Housekeeping came by everyday to ask if we needed any service. Not one single hotel in the US has ever done that. Instead of using covid restrictions as an excuse they raise the bar and went above and beyond. Enjoyed a brief conversation with the manager Mr Mayen. He and all his staff need a bonus and every courtyard in the U.S. should come and train from them
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Christian Mayen, Other at Courtyard Guatemala City
Responded 11 Apr 2022
Thank you for taking the time to provide us with your feedback. It was a great pleasure to have you here at the Courtyard. We look forward to your next stay and you can be sure we will be ready once again to provide you with the service for what we are best known for. Please take care.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to take it as one emergency night at this hotel, and it was really neat and modern, in the end we had so restfull night and a wonderfull breakfast at the restuurant. The service personal its very helpfull. Its centric and nese to a lot of restaurante and nightlife
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Date of stay: January 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Christian Mayen, Other at Courtyard Guatemala City
Responded 16 Aug 2021
Thank you for taking the time to provide us with your feedback, we are happy to know you had a wonderful stay here at the Courtyard. You can be sure i will be sharing your feedback with our staff. We hope to see you back soon at this your home away from home. Best,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this location many times as I travel to Guatemala often for charity work. I had a last minute trip and I arranged the hotel shuttle to pick me up at the airport at 9:00 pm. I arrived with 9 bags of donated medical supplies and guess what NO SHUTTLE. I looked for about 30 minutes then found someone to call the Courtyard. They said they would send the shuttle right away. Well almost 2 hours later somebody arrived in a car to pick me and 9 bags. I was furious. I crammed all bags into the car and had 1 in my lap. When I finally got to the hotel the response from the front desk was sorry. that's it. No explanation of what happened or anything. I asked to speak with the manager and he said he would look into it and let me know. 2 days later still nothing. I messaged the hotel to get follow up. reply was someone from the hotel would contact me. well 2 days later nothing. I just want to warn travelers DO NOT BOOK the hotel shuttle. You may get stuck for hours. I don't like posting negative reviews because things happen. My main issues is the total lack of reply or feedback. I stayed at this hotel personally 15+ nights last year and always bring a group of 3 or more. Guess what? We will be staying at the Camino Real from now on.…
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Date of stay: January 2020Trip type: Travelled on business
Value
Cleanliness
Service
Room Tip: Do NOT use the hotel airport shuttle. You may be stuck for hours at the airport and the hotel...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 16 Feb 2020
Thank you for choosing to stay at the Courtyard Guatemala City and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. I have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent those inconvenience won´t happened in the future. I know it was a difficult experience. Can give us a second chance I will send you my email so you can let me know and I will be in charge of your stay. Once again, thank you for your feedback and we hope to serve you again when you come back to Guatemala City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First to point out is that the hotel is fairly close to the airport and provides free shuttle service. This is important once you spend time sitting in GC traffic! This facility is beautiful. It's rather large for a Courtyard, and the lobby is immense. The rooms are spacious. I passed on the restaurant for breakfast, but the fruit was fresh and the cooked food great. the hotel has a small workout area and an extremely friendly staff! Unfortunately, I did not get to walk around the area since it was presidential inauguration day and there were military and police officers everywhere. I would definitely recommend this property if you have business in the area.
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Date of stay: January 2020Trip type: Travelled on business
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 18 Feb 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Guatemala City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Guatemala City and we hope you choose to create more memories here whenever your travels bring you back to Guatemala City.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was extremely impressed wit the Courtyard Marriott in Guatemala City, Guatemala. The hotel is super new and very upscale, service is very good and the food is very good. The rooms are very quaint, spacious, fresh and modern.
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Date of stay: February 2020Trip type: Travelled on business
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 18 Feb 2020
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at Courtyard Guatemala City. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Courtyard Guatemala City and we hope you choose to create more memories here whenever your travels bring you back to Guatemala City.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon checking in we were told that breakfast was included with our reservation. Great. We could get up have a little breakfast easily and head to airport. Next morning we were helping ourselves to the buffet and we were presented with a bill. Neither the food manager nor the front desk cared what we had been told upon check in. Simply bad customer service. An unfortunate ending to our 10 days in Guatemala.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Nancy C, General Manager at Courtyard Guatemala City
Responded 15 Jan 2020
Thank you for taking the time to share your recent experience at the Courtyard Guatemala City with us. It is through honest feedback that we are able to improve upon the Food and Beverage experience provided to our valued guests. It was brought to my attention, that during your recent stay we fell short of meeting your expectations while dining in the Centro Restaurant. I sent you my sincere apologies for the teams’ shortcomings, but our commitment to resolving these issues in order to improve your experience. Can you send me an email to ncifuentes@courtyardguatemala.com with the name that the reservation was posted, to review your account. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$120 - US$163 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
147
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Claim Your ListingCOURTYARD GUATEMALA CITY: UPDATED 2023 Hotel Reviews, Price Comparison and 341 Photos - Tripadvisor
Frequently Asked Questions about Courtyard Guatemala City
Which popular attractions are close to Courtyard Guatemala City?
Nearby attractions include Plaza Fontabella (0.3 km), Zona Viva (0.4 km), and Shakespeare's Pub (0.05 km).
What are some of the property amenities at Courtyard Guatemala City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Courtyard Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Guatemala City?
Yes, paid public parking nearby and secured parking are available to guests.
What are some restaurants close to Courtyard Guatemala City?
Conveniently located restaurants include Gianni's, The Market, and Cadejo Brewing Company Beerhouse & Grill.
Are there opportunities to exercise at Courtyard Guatemala City?
Yes, guests have access to a fitness centre during their stay.
Does Courtyard Guatemala City have an airport shuttle?
Yes, Courtyard Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Courtyard Guatemala City have airport transportation?
Yes, Courtyard Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard Guatemala City offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Courtyard Guatemala City?
The staff speaks multiple languages, including English and Spanish.