All amenities and services were excellent. Care was taken to make sure enployees and guests alike were safe. Staff was exceedingly friendly. Food was great, and it was a delight to eat at Zielo on the roof.
The Hyatt Centric is an amazing property located in Zone 10 of Guatemala City. Great World of Hyatt Globalist recognition. All the staff was great including Carlos in the restaurant for breakfast, Rene (and Jake) at the front desk, and also Walter who helped coordinate our Covid tests for return to the USA. Hotel is located close to plenty of restaurants and bars as well as shopping.
Very comfortable and well-equipped hotel in the centre of the city. Outstanding staff. Lovely pool. Food was a bit restricted because of the COVID situation. Room was well-equipped and pleasant. We enjoyed it.
The place is clean, and well kept but lacks some basic functionality. No place to hang towels, the toilet is not very private, a sliding frosted glass door that doesn't seal it off from the rest of the room. And the place is run on bare bones staff. I understand a reduction in staff due to covid, but the place felt almost abandoned with almost all amenities closed apart from the main restaurant. We also had an issue with entering after coming back late at night. The security made us wait out on the street for several minutes to confirm we were guests rather than let us into the lobby and go through that process. There are plenty of other nice options in Guatemala City, and I'll be using those instead in the future.
So everything was nice apart from check in! We enjoyed the bar & room but I have to say the way we were treated at check in was a little strange as we had already paid and this was questioned. Breakfast staff however were amazing and I mean amazing! I would try this hotel again just for the breakfast staff and their lovely attitudes! I didn’t catch names but I really hope they are compensated for excellent service 15/02/21
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