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Hyatt Centric Guatemala City

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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
Lowest prices for your stay
Booking.com
US$159
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Free cancellation until 19/07/22
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Expedia.com
US$159
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Free cancellation until 18/07/22
Trip.com
US$154
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TravelocityUS$159
PricelineUS$159
Hotels.comUS$159
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (222)
Dining (59)
Room & Suite (46)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 22/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Guatemala City
Updated 22/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 83 hotels in Guatemala City
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
385Reviews10Q+A11Room tips
Traveller rating
  • 325
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Popular mentions
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Most Recent
Lenkatraveler wrote a review Yesterday
Calabasas, California75 contributions17 helpful votes
Everything about the hotel is top notch!!! The location is perfect - excellent restaurants all around. The hotel staff was extremely helpful in arranging our airport transfers, replying to emails, helping with luggage storage and everything we needed.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2022
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Armando300780 wrote a review Yesterday
Tegucigalpa, Honduras
I had a great time. Definitely, will come back and will recommend it! Rooms are comfortable, adequate food options and customer service are top-notch. It is located near many restaurants and shops reachable within walking distance.
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Review collected in partnership with this hotel
Date of stay: June 2022Trip type: Travelled on business
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Miguel C wrote a review 3 Jul
Costa Rica125 contributions17 helpful votes
Staff is literally absent. There was nobody at the check in counter and had to shout for someone to come out. Asked for extra soap, shampoo and towels and they never brought them. Hyatt Guatemala should train better their staff.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Location
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Trip type: Travelled on business
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 days ago
Dear Mister Michael. We thank you for choosing us during your stay in Guatemala City. We are very sorry for the discomfort due to the bad attention that you indicate from the staff, we are already improving the points that you let us know so that it does not happen again. We hope to see you soon and serve you as you deserve Fernando Ximènez-Cruz General Manager
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GlobalistProfessor wrote a review Jun 2022
Shenzhen, China9 contributions6 helpful votes
Good hotel. Good Restaurants in the same building. Friendly Staff. Nice rooftop pool (small). Clean, good breakfast Buffet. Staff goes the Extra mile (e.g. when you loose your charger). Nice Maya Art collection in the lobby. Probably the best of the hotels in that neighbourhood.
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Date of stay: June 2022Trip type: Travelled solo
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Dear guest. We thank you for your comments and for choosing us during your stay in Guatemala City. We hope to see you soon. Fernando Ximènez-Cruz General Manager
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Gary C wrote a review Jun 2022
Cancun, Mexico41 contributions8 helpful votes
We could not have been more impressed with this Hyatt hotel in Zona Viva, Guatemala City. The staff were friendly and professional, and our room was spacious and comfortable. The lobby level was a bonus, with Mayan sculptures and relics on display in the pleasant seating areas. We would definitely stay here again.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Dear guest. We thank him for his preference, and for the time taken to give us his comments, without a doubt it fills us with joy because he had a unique experience and an excellent stay. we certainly hope to see you soon
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kkeusseyan wrote a review Jun 2022
1 contribution
As usual my stay at Hyatt Centric Guatemala City was excellent! Great staff, immaculate and well organized room and comfortable bed. The hotel is very clean, with great attention to every detail to make the stay great.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 1 week ago
Dear guest. We thank you for choosing us during your stay in Guatemala City. If you have any doubt, it makes you happy that you had an excellent stay. we hope to see you soon Fernando Ximènez- Cruz Garcìa General Manager
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Justin J wrote a review Jun 2022
2 contributions
Visited Guatemala City for my birthday with 7 friends..Very clean.. very modern.. great staff!! Would stay again and again and again.. it’s almost like a resort.. we had an atrium view.. played loud music in the room And didn’t get one complaint lol
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
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Location
Cleanliness
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Mr Justin. We thank him for preferring us during his stay in Guatemala City. he makes us happy and motivates us to continue serving him in the best way. We certainly look forward to a next visit. We hope to see you soon
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TravelerT1111 wrote a review Jun 2022
Vancouver219 contributions123 helpful votes
We travel to Guatemala City a few times a year, this was our first stay at the Hyatt. Rudy greeted us and walked us up the Lobby (note - you have to take the elevator UP to the "L" floor in order to check in, it's not the main level of the building). Rudy was so friendly and took great care taking our heavy suitcases right to the room for us. All the staff were friendly, the roof pool is heated and has great seating options. We did not take the breakfast as we had an early flight out (it says included here on Trip Advisor, but it was in fact, was not included). The rooms were very nice, with lots of personal touches. I liked the free unlimited bottled water, slippers and robes, and toiletries. There was even a scale in the room but I was not brave enough to step on it! Very modern and stylish rooms. The area is fantastic. Attached to a mall with a good dive British pub across the street, PF Changs in the building, Starbucks just a block away, and many good restaurants nearby. We walked around into the night and always felt safe. Side note - we tried to get an Uber to the airport and that took us 40 minutes. Most of the Ubers were too small to accommodate our luggage (just 2 suitcases), so plan accordingly. If I had known, we would have saved time and caught 2 Ubers, or spoken with the front desk in advance about our options. The drive itself to the airport was just over 10 minutes.
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Date of stay: May 2022
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dear Customer We appreciate your preference and your good comments. We are pleased that this is your first visit to Hyatt Centric and that you had an excellent stay. without a doubt that motivates us to continue serving in the best way. we hope to see you soon.
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David V wrote a review May 2022
2 contributions
was there for a special event and the Hyatt was excellent. All the staff were extremely nice and helpful. The room was modern and well appointed and the location was very central. It was built in the last five years and the management was very active in day to day operations.
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Review collected in partnership with Hyatt Hotels
Date of stay: May 2022
Value
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Location
Cleanliness
Service
Sleep Quality
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Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dear Customer We appreciate your preference and your good comments. without a doubt that motivates us to continue serving in the best way. we hope to see you soon
Read more
schlumpfi wrote a review May 2022
Paris, France19 contributions30 helpful votes
I have not arrived yet but would like assistance with transportation. Contacted Hyatt 5 days ago. They provided an email address for the hotel. No response after 5 days. Tried Messenger, no response either. Was just on the chat again. Reply: Hyatt can’t do anything if the hotel dies t reply to emails. @Walter Contreras: if you read this, maybe you can get someone to contact me. Given the ratings of the hotel, I was not expecting this issue.
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Date of stay: May 2022Trip type: Travelled on business
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PRICE RANGE
US$144 - US$182 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Centric Guatemala City?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.