Hyatt Centric Guatemala City
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12 Calle # 2-25 Zona 10, Guatemala City 01010 Guatemala
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (34)
Dining (31)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Centric Guatemala City
Updated 09/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 72 hotels in Guatemala City
Location
Cleanliness
Service
Value
2020 Travellers' Choice Best of the Best
The Hotel is located at the best zone of Guatemala City. The hotel will feature upscale architecture, modern, comfortable and life style. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and life style guest rooms.
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Full view
Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Wifi
Paid internet
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Wine / champagne
Rooftop bar
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Bottled water
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Trendy
Modern
Languages Spoken
English, Spanish
Location
Full view
98Great for walkers
Grade: 98 out of 100
107Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
290Reviews9Q+A10Room tips
Reviews
Traveller rating
- 239
- 31
- 10
- 3
- 7
Time of year
Traveller type
Language
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Popular mentions
All amenities and services were excellent. Care was taken to make sure enployees and guests alike were safe. Staff was exceedingly friendly. Food was great, and it was a delight to eat at Zielo on the roof.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 days ago
Dear Mr. Zacharys Cyr Thank you for your feedback, we are pleased to know that your stay with us was exceptional and enjoy our amenities and services. We hope you come back soon and it will be a pleasure to serve you.
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The Hyatt Centric is an amazing property located in Zone 10 of Guatemala City. Great World of Hyatt Globalist recognition. All the staff was great including Carlos in the restaurant for breakfast, Rene (and Jake) at the front desk, and also Walter who helped coordinate our Covid tests for return to the USA. Hotel is located close to plenty of restaurants and bars as well as shopping.
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Date of stay: March 2021
Value
Service
Sleep Quality
Room Tip: 1501 and 1502 are the best rooms even if you have to pay to upgrade to them.
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Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 2 weeks ago
Dear Mr. King We greatly appreciate your recent visit, it was very lovely to have you at home, thank you for your comments, we hope to see you soon
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Very comfortable and well-equipped hotel in the centre of the city. Outstanding staff. Lovely pool. Food was a bit restricted because of the COVID situation. Room was well-equipped and pleasant. We enjoyed it.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 3 weeks ago
Dear Mr. Peter We appreciate your preference in selecting us for your accommodation in Guatemala, we are pleased to receive your comments, they motivate us to continue working hard every day to achieve better stays for our clients.
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The place is clean, and well kept but lacks some basic functionality. No place to hang towels, the toilet is not very private, a sliding frosted glass door that doesn't seal it off from the rest of the room. And the place is run on bare bones staff. I understand a reduction in staff due to covid, but the place felt almost abandoned with almost all amenities closed apart from the main restaurant. We also had an issue with entering after coming back late at night. The security made us wait out on the street for several minutes to confirm we were guests rather than let us into the lobby and go through that process. There are plenty of other nice options in Guatemala City, and I'll be using those instead in the future.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 6 Mar 2021
Dear Guest. I want to start with an apology for the inconveniences you had during your last stay, for us the satisfaction of our clients is very important and we have no excuses to offer for such unfortunate incidents, we are working hard every day to be able to recover our human talent that is valuable and gives life to the hotel, We look forward to having the opportunity to serve you in the future and show that we can do better.
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So everything was nice apart from check in! We enjoyed the bar & room but I have to say the way we were treated at check in was a little strange as we had already paid and this was questioned. Breakfast staff however were amazing and I mean amazing! I would try this hotel again just for the breakfast staff and their lovely attitudes! I didn’t catch names but I really hope they are compensated for excellent service 15/02/21
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 22 Feb 2021
Dear Customer, We appreciate you leaving us your feedback, we regret the inconveniences that may have occurred during your stay and we are pleased to know that you were able to enjoy the hotel, we hope to see you soon.
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PRICE RANGE
US$141 - US$261 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
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Claim Your Listing Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.5 km), and Shakespeare's Pub (0.2 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include The Market, Picasso Stone flame oven, and Cadejo Brewing Company Beerhouse & Grill.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hyatt Centric Guatemala City have an airport shuttle?
Yes, Hyatt Centric Guatemala City offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.