Hyatt Centric Guatemala City

Hyatt Centric Guatemala City

Traveller (296)
Room & Suite (67)
Wish I'd eaten lunch here but it was too busy
Dining (61)
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Avg. RM 732 /night, 2/15 - 2/16
RM 1,287
per night
RM 930
per night
RM 572
per night

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About

#1 of 60 hotels in Guatemala City
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.8 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Located in Zona 10 (or Zona viva), the most dynamic area of Guatemala City. Discover our upscale architecture, modern, comfortable and life style, with unrivaled amenities. The design of the rooms and common areas are inspired on the textiles of Guatemala that represents the culture and the textures of every Guatemala destination. The Hotel counts with 138 modern and stylish guest rooms.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Wifi
Paid internet
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Wine / champagne
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Extra long beds
Walk-in shower
Soundproof rooms
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
iPod docking station
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Trendy
Business
Languages Spoken
English, Spanish

Location

12 Calle 2-25 Zona 10, Guatemala City 01010 Guatemala
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 89 out of 100
89
La Aurora Airport
4.5
4.5 of 5 bubbles579 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, Hyatt Centric Guatemala City garners praise for its stellar location, with guests enjoying easy access to local malls and attractions in a safe neighborhood. The spacious and tastefully decorated rooms, complete with ample amenities, are a hit among travelers. Guests have called out the friendly staff and efficient service, despite the occasional hiccup with shuttle services. While most revel in the hotel's cleanliness and modern vibe, some note that room amenities could be enhanced and the vibrant entertainment can be loud.
Location
Central
Atmosphere
Stylish
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Helpful
Amenities
Well-appointed

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Detailed Reviews
erin464 wrote a review Jan 2024
Houston, Texas
+1
5.0 of 5 bubbles
This is a great hotel! I wouldn’t expect anything less from a Hyatt so no real surprise there. It feels much more generic than some of the more boutique hotels we stayed at in Guatemala that really gave you a feel for the culture and architecture of the country, but everything felt new, looked high end, and was tastefully decorated. We arrived in the late morning (around 11) and even though check-in is at 3pm they got our room ready for us quickly and allowed us to check in early (at no extra charge) after just a slight delay. This was completely unexpected and amazing! Other pluses about this hotel: The neighborhood it is in (Zona 10) felt safe to walk around in at night, the rooftop lounge and pool are gorgeous, the restaurant food is pretty good (and there is a decent selection of vegetarian options), and there are motion activated lights by the bed that provide a little bit of illumination without lighting up the whole room if you get up in the middle of the night. The rooms are quite large with huge windows and the shower had good water pressure. Lastly, the hotel throws an awesome New Years Eve Party! The restaurant had a fantastic buffet and live entertainment, and then up on the roof there was a DJ and drink service.

Now for the slight negatives: there is no door between the bathroom and bedroom and the bed is right beside the half wall that the sink is up against so if you are up early getting ready the light and sound from the sink area will likely wake up anyone still in bed. Also, rather oddly, the room did not contain a safe (there was a mini-fridge though!). Lastly, be warned that the elevator doors close very quickly and do not appear to contain a sensor as one started to close on me and did not spring back open when it hit my arm.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 30 Jan 2024
Dear Erin464 We appreciate your preference during your stay in Guatemala. I want to assure you that your comments and the inconvenience you experienced will be addressed. We hope to serve you again in the near future.
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TravelerT1111 wrote a review Jun 2024
San Miguel de Allende, Mexico
5.0 of 5 bubbles
Very nice, well kept and stylish hotel in a good area of Guate Zone 10. Attached to a mall with nearly no stores, but lots of quality restaurants to chose from.

Rudy greeted us at the door, walked us to the check in area and waited while we got checked in. He spent the time to explain everything to us and made sure our bags got to our room. His service was the best we recieved during our stay, but overall all the staff were friendly.
I was a little disapointed not to get offered any upgrade at all at check in, even with our Explorer status with Hyatt, given the hotel itself was very quiet the night we stayed there and obvioulsy nowhere near full.

The room itself was nicely decorated with lots of lighting features, free bottled water in the room and a coffee maker. It was not the Nespresso brand as it says online, but the coffee was pretty good. Bedding was great, and the robes and slippers were a great touch! I also really like the Hyatt app that allows you to make requests for things to come to the room, without having to call anyone for them. We did call down for extra water which was delivered promptly.

We declined the Hotel's $15 per person fee to take a shuttle to the airport, and opted for Uber instead. The Uber car that picked us up was Tiny...we had the same issue last time we stayed here and used Uber. On our last stay we got the Uber and only one of us could fit in the car, so we had to get a 2nd! It was a pain and not great to get separated when we were airport bound....so if you are travelling with large lugage, it might be worth forking out the extra to the hotel. I saw a very nice large red SUV at the front door market with the hotel logo. I'm not sure if that was the "shuttle"? But if so, well worth the fee, we will try it next time for sure.

(In any case, the drive to the airport in the small Uber only cost us $4, and took 10 minutes, *at 5am. I suspect by 6 or 7 am, it could easily take 30 minutes (or more) with the insane traffic in Guate city).

The roof pool was closed, the covered bar area also closed so we did not get to enjoy any of that. But the only real complaint I had is for the terrible dessert we ordered from room service. It showed up in 20 minutes, and a service fee was added ot the bill, which is all good. But it was terrible, we each tried a little but chucked it out (a creme brulle that was *nothing like it was suposed to be, and it was just big chunks of some candied fruit or something in some gritty custard?) I don't recommend it!

Next time, I think I will opt to upgrade us to a suite with a tub. Our basic level king room was nie enough, but had no real separation from the bedroom to the bathroom, which is not uncommon in Central America, but I don't love that set up that lacks in privacy.

All in all, we like the hotel a lot and I'd recommend it.
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Date of stay: June 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 11 Jun 2024
Dear Mr. Traveler We appreciate your comments and your preference, we hope that your visit has been pleasant and pleasant, it is always a pleasure and a pleasure to receive you, we hope to return soon to enjoy all our services. Fernando Ximenez-Cruz GM
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
montenegrooswaldo wrote a review Apr 2022
Los Angeles, California
5.0 of 5 bubbles
We were referred to this hotel in particular because, my cousin, Douglas Montenegro Gálvez worked on the building of this project as overseeing the construction of this beautiful masterpiece. He was lead project manager of construction and engineering and it was his recommendation that pushed us to reserve the room. Overall, the stay was pleasant and welcoming. The staff made extra effort in allowing us the use of the pool due to staff being accommodating and helpful! That made the trip even better! Also, we needed a print out of an email and the staff was very productive in getting it printed out and getting it to us in an expedited manner. The only problem we had was that the room door lock was not working properly and did not accept the room key. It was a real inconvenience and we had to call maintenance to come repair it. Fortunately, it didn’t take too long for the technician to come and fix the problem. Independent of that small issue we had, we would recommend this hotel and would stay there again due to its helpful and friendly staff, the safety of the location, and the variety of eatery places in and around the hotel.
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Review collected in partnership with Hyatt Hotels
Date of stay: April 2022
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 26 Apr 2022
Thank you for leaving us your comments, we are delighted to know that we managed to exceed your expectations, and above all, we are delighted to know that you are referred by Mr. Montenegro, without a doubt expert hands that made this beautiful place possible.
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Jorge V wrote a review Jan 2025
San Jose, Costa Rica
5.0 of 5 bubbles
We stayed in this hotel for a few nights while in the city, and it was a wonderful choice. It's not far from the airport and it's located in a very safe and walkable part of the city. If you're looking for the historical sites then you'll need to take a cab, but that's also not that far from the hotel. Good bars, restaurants and clubs are all within a few blocks from there.
Our room was big and comfortable, with a nice view of the city. Everything just like new and working well. The breakfast is really good and plentiful, and you can order eggs any way you like without having to wait for them to be done. Good choices for bread as well.
Finally, the rooftop bar and pool were very distinctive amenities for us. You get fantastic views of the city and a beautiful place to chill. That said, it can get pretty windy and cold up there in the pool! It's still a fun time, though!
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Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 4 weeks ago
Dear Jorge Thank you for your wonderful review! We're so happy to hear that you enjoyed your stay, the location, and the amenities. It’s great that you had a chance to experience the rooftop bar and pool. We hope to welcome you again soon! Fernando Ximenez-Cruz GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mike S wrote a review Nov 2022
Venice, California
5.0 of 5 bubbles
Like other Hyatt Centrics in Latin/South America, the Hyatt Centric GUA City is a true oasis. Situated in a very trendy area with loads of safe and fun nightlife and tasty and stylish restaurants and shopping, the Hyatt Centric is perfectly located in GUA City (and very close to the airport, as well). The hotel itself is very modern but at the same time, maintains a very local vibe with its beautiful furnishings, roof top bar and exceptional restaurant. In fact, one of the best hotel buffet breakfasts available. The room was very spacious with modern earth tones and a great soaking tub and huge shower - a perfect sanctuary after a day of site seeing and shopping. The staff was very nice and helpful, as well.
Many travelers told us to skip GUA city and go straight from airport to Antigua. What a mistake that would have been. GUA city has some very interesting cultural sites, great shopping and restaurants, friendly locals and at least one GREAT hotel - the Hyatt Centric GUA City. You won't be disappointed, I promise.
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Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 15 Nov 2022
Dear Mr Mike We appreciate your comments Thanks for choosing Hyatt Centric in Guatemala We hope you are back at Hyatt Centric Guatemala Have a good day
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panther61 wrote a review May 2024
Maryland USA
4.0 of 5 bubbles
We had a great one night stay at the Hyatt Centric! As earlier reviewers had described, attached to the mall which contains several high end-stores, some car dealers, stand alone restaurants and where we ate, a food court. Note the food court is located on an upper level of the mall. Anyway back to the hotel: We were greeted promptly by the most wonderful bellman, name of Rudy, who promptly guided us up the elevator to check-in. Our room was not immediately ready, (we were early), but he promised to come get us when it was. A short time later, only 20 minutes, we were in our room on the 15th floor. Our room had a king size bed, desk, large flat screen and high-end coffee maker. The bed linen seemed to be missing a sheet? Or is that normal? Bathroom was nice but missing towel holders? Shower was wonderful and we liked our room very much. Went upstairs to the pool and you had to navigate through the upstairs restaurant. We found the music way too loud emanating from both the restaurant and the pool. Actually it was unbearable, starting to rain so we left after a quick dip in the pool. We did not eat in the hotel main restaurant as they only offered a buffet. We will stay again. Rudy is the best so when you stay ask for Rudy!
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Date of stay: May 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 27 May 2024
Dear panther61 We appreciate your comment and we apologize for the inconvenience, we deeply value your feedback, this definitely motivates us to continue improving day by day, we are already working on solving it, we hope you can return to enjoy our services. Fernando Ximenez-Cruz GM
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Shay2013 wrote a review Jan 2023
Nashville, Tennessee
4.0 of 5 bubbles
Pablo and Rudy provided excellent service during our stay. The hotel is in a convenient, walkable location. It feels more like an upscale business hotel than a resort, which was fine for us because we were there for sightseeing. I’d take off a half point because of the food quality. The food in the restaurant wasn’t very flavorful, and it was one of the higher priced options in the area. That being said, we dined at many restaurants within walking distance which provided us with better flavors and value. The brunch was nice. The bed was too firm for our taste.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 18 Jan 2023
Dear Mr. Shay: Thank you for taking the time to review about your recent stay at our hotel. I am sorry to hear that your experience was not completely satisfactory. Comments like yours help us to improve both our quality and our service. I want to assure you that your comments will be addressed. We hope you will give us another opportunity to serve you. Again, we appreciate your comments and look forward to seeing you during your next visit.
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gillmarc2015 wrote a review Nov 2023
Guatemala City, Guatemala
5.0 of 5 bubbles
Very attentive staff, tasty breakfast and room with good space and quite comfortable. I would only recommend that the pool be actually heated and that the beds be double because they are smaller than a double. Very good cleaning of the hotel
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Review collected in partnership with this hotel
Google
Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
babyro2 wrote a review Oct 2021
Florida
5.0 of 5 bubbles
I’m glad I selected the Hyatt Centric in Guatemala City. Their Covid protocols were evident with sanitizer everywhere and thermometers for temperature checks. Staff was very accommodating and even helped resolve an issue when my test results were not received. I also appreciated the Covid test was available on site. That was a huge bonus. Thank you to the entire team from the bellman, front desk, waiters, etc.
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Walter Contreras, Other at Hyatt Centric Guatemala City
Responded 12 Oct 2021
Dear Ms. Lawrence, We hope you are doing very well. Thank you very much for sending us your comments and positive rating, this motivates us to continue doing our work with excellence at all times. It is a pleasure for us to know that our staff with whom you have interacted and COVID protocols have met your expectations. We hope you come back soon, we will not hesitate to make you feel at home!
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lreyes2024 wrote a review Mar 2024
5.0 of 5 bubbles
Excellent VERY executive hotel, very good level of treatment, service and quality. In food, the best quality and variety of foods. The breakfast was very complete and varied with options for all types of dietary restrictions.
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Review collected in partnership with Hyatt Hotels
Google
Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from Mme D
California351 contributions121 helpful votes
We didn't bother with the pool. Email the hotel directly. Have fun!
Jack j asked a question Dec 2022
Can I flush toilet paper
Answer from Justin J
I called the front desk, and at this hotel you can flush toilet paper. My guess is because it’s in a newer area.
Answer from nanikahonua
Honolulu, Hawaii103 contributions3 helpful votes
I’m sure the hotel can help set up covid testing or direct you to a place nearby. The hotel is fantastic. But opted to use the testing place at the airport as it was quick and more convenient for us as we flew to GUA domestically from Flores and spent a day in Guatemala City.
Jeffrey P asked a question Sept 2020
Doylestown, Pennsylvania53 contributions12 helpful votes
Do the windows open in the rooms?
Ernesto B wrote a tip Aug 2024
3 contributions2 helpful votes
5.0 of 5 bubbles
"It would be helpful to have an additional daily validation for parking, in addition to the two daily validation tickets already provided"
Read full review
Footprints766323 wrote a tip May 2024
1 contribution
3.0 of 5 bubbles
"Know some Spanish nobody speaks English except for the management"
Read full review
thejetsetter01 wrote a tip Jun 2023
Mendoza, Argentina623 contributions17 helpful votes
4.0 of 5 bubbles
"Good hotel to stay in ."
Read full review
Amy A wrote a tip Dec 2022
Auckland, New Zealand20 contributions17 helpful votes
4.0 of 5 bubbles
"Saturday nights might be particularly loud. There is a rooftop pool and a gym facility to enjoy"
Read full review
S222777 wrote a tip Jul 2021
Mexico City, Mexico14 contributions4 helpful votes
5.0 of 5 bubbles
"This is a great location and you can safely walk to nearby restaurants."
Read full review
Not the right property for you?
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 701 - RM 1,234 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
138
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HYATT CENTRIC GUATEMALA CITY (R̶M̶ ̶9̶8̶3̶) RM 885: UPDATED 2025 Hotel Reviews, Price Comparison and 370 Photos - Tripadvisor

Frequently Asked Questions about Hyatt Centric Guatemala City
Which popular attractions are close to Hyatt Centric Guatemala City?
Nearby attractions include Plaza Fontabella (0.3 km), Shakespeare's Pub (0.2 km), and Union Church of Guatemala (0.4 km).
What are some of the property amenities at Hyatt Centric Guatemala City?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Hyatt Centric Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Centric Guatemala City?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hyatt Centric Guatemala City?
Yes, a parking garage is available to guests.
What are some restaurants close to Hyatt Centric Guatemala City?
Conveniently located restaurants include Gianni's, El Arte Steak House, and The Market.
Are there opportunities to exercise at Hyatt Centric Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Hyatt Centric Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Centric Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Centric Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hyatt Centric Guatemala City?
The staff speaks multiple languages, including English and Spanish.
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