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About
#5 of 177 hotels in Guatemala City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Welcome to The Westin Camino Real Guatemala, your Guatemala City “home away from home.” The Westin Camino Real Guatemala aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Nearby landmarks such as Mezquita Aldawa Islámica de Guatemala (0.7 mi) and La Merced (0.8 mi) make Westin Camino Real Hotel a great place to stay when visiting Guatemala City.
As your “home away from home,” the hotel rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is easy, with free wifi available.
Guests have access to room service and a concierge while staying at Westin Camino Real Hotel. In addition, Westin Guatemala City offers a pool and a lounge, which will help make your Guatemala City trip additionally gratifying.
During your visit, be sure to check out one of Guatemala City's popular ribs restaurants such as Hacienda Real and Tony Roma's, all a short distance from Westin Camino Real Hotel.
If you’re looking for something to do, Zona Viva (0.2 mi), National Museum of Archaeology and Ethnology (0.9 mi), and Museo Popol Vuh (1.0 mi) are a nice way to spend some time, and they are all within walking distance of Guatemala City Westin.
The Westin Camino Real Guatemala puts the best of Guatemala City at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Poolside bar
Airport transportation
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Spa
Massage
Salon
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Business
Languages Spoken
English, Spanish
Location
91Great for walkers
Grade: 91 out of 100
112Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Avenida la Reforma y 14 Calle, Guatemala City 01010 Guatemala
Getting there
Car HireSee all Guatemala City car hire
1108Reviews13Q+A100Room tips
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I have traveled with this hotel since my first visit in Guatemala in 1989. Although I have explored around six other city hotels over those initial years, I have returned each time to the qualities of food, service, and attention to details, that I have experienced here. For years I have brought large and small groups with me. Since 2019, I and my companion have traveled here together as a couple as our number One Choice! I still visit about 6 to 8 visits each year. This hotel holds the memories of a Nurturing home for me.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is much nicer than I expected and in a great location. The bathroom was lovely and had lots of counter space. There were no issues with housekeeping and my room was cleaned daily. Breakfast was amazing and had so many options. I loved the fresh coconut water (they give you an actual coconut!) and orange juice (from a sophisticated juicer).
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Worst hotel ever in Guatemala City!!!!!! I’ve stayed here multiple times with my family and the quality seems to go down every single time. The last time I was there the rooms where outdated. Dirty windows, the water would leaks from the shower. And this time, I decided too book a room for my lone mother whom is currently stying there. I regret booking her at this hotel so much. I’m a platinum member that I get from my mother’s own Bonvoy Brilliant card. They refuse to give her free breakfast because I’m not there. But apparently it’s okay to give her early check-in and a junior suite upgrade even though I’m not there. Heck i have sent my mother and father on my account to the Luxury collection and they have always have received free breakfast without hassle. And I know management have always taken initiative to take care of my family when I’m not there. As any normal person would expect recieve the same courtesy . But apparently the management in this hotel has gone down the gutter It’s so heartbreaking and infuriating when I received my mother phone call. I now know that I can’t count on this hotel without being there to take care of my family. I have sent my parents at lower tiers Courtyards that have taken better care of them that this crappy fake Westin hotel. But thank you!!!. You have officially lost me a!; my family as clients. Sincerely, Luis Perez…
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Date of stay: September 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Graciela Moino, Guest Services / Front Office at The Westin Camino Real, Guatemala
Responded 28 Sept 2023
Dear Mr. Perez, First and foremost, I would like to extend my sincere apologies for not meeting your expectations during your recent visit to our hotel. We deeply regret that you and your family have had such disappointing stays with us recently. We deeply value your loyalty as a Titanium Elite member, and it saddens us that your experience did not live up to your standards. We have shared your invaluable feedback with our leadership and management teams, who are taking immediate action to address the specific issues you highlighted. We understand that there were details that affected your stay, and we are committed to rectifying them promptly. Our goal is to ensure that on your future visits to Guatemala City, you will experience the exceptional level of service you rightfully deserve. Once again, we apologize for the inconveniences you've experienced, and we appreciate your feedback as it helps us strive for excellence in our services. Warm regards, Graciela Moino Gerente de Recepción Front Office Manager THE WESTIN CAMINO REAL GUATEMALA Calle Camino Real, 0-20, Zona 10 Ciudad Guatemala, Centro América
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a very nice hotel. The check in was smooth. The lobby was very nice. The rooms were nice and were clean. The bed was very comfortable. The whole room was comfortable. The pool and pool area was very nice. The gym was complete. The breakfast was very good as well.
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The architecture, reception, rooms, restaurant & bar, pool area are great. The location is superb, taxis lined up in front are ready (mind travel times though, the traffic is really very bad). In the restaurant, special thanks to SONIA ORANTES, who totally understands hospitality and quick service. She built a nice relationship with us in a short time and anticipated our orders, making us feel like with family.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A Westin…. A classic Westin… Beautifully designed Welcoming… Just wonderful. If you appreciate a Westin property, this is Must Experience. From the lobby to the rooms, you KNOW you are in a Westin. Classic and elegant lines and finishing while remembering you are in Guatemala City. And as it is for me, a level of gratitude to walk through the doors. And, as it is for me, a sadness to depart. Can you tell, I love Westin?
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Date of stay: July 2023Trip type: Travelled on business
Room Tip: If you have an early morning flight, please consult Services to get a breakfast box. Mine was...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
About one mile from the airport, $10 taxi ride. Clean, comfortable hotel, super friendly staff. Gym is to fitness club standards, meaning much better than your typical hotel gym. Great pool. Tasty food. Casino on the first level meant it was easy and safe to get quetzales (cash) any time of day or night from the three ATM's on the first floor. This hotel was a delight.
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Date of stay: June 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Excellent restaurant with amazing options a little bit of everything for every taste! Guatemalan good, eggs packaques, waffles , vegan options! ! El cafetal is a great choice for food everyday and for lunch ! Anselmo is an great waiter
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Great hotel, closed to the airport if you have an early flight. Rooms were spacious and clean. Centrally located within walking distance to restaurants, bars, and other hotels. Excellent breakfast buffet. Friendly staff at the reception and lobby area. Great exchange rate at the reception area.
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Try going out for dinner, the two restaurants inside the hotel, had an ok service.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
A pretty good hotel in a convenient location. The reception staff was very accommodating and pleasant. We arrived there early afternoon and we wanted a brief city tour as we were the first time in Guatemala City, and only for 2 nights. The reception staff found us a taxi driver for that afternoon who spoke English. He was a great tour guide. Guatemala traffic is horrendous, never saw anything like this. Not even in Mexico City!! It pretty much does not matter what time of the day it is; it's just stop and go! The hotel itself is pretty nice. The room was nice and clean, the bathroom a decent size. Remember though, ONLY drink bottled water. Even to brush your teeth, use bottled water. The hotel offers free bottled water in your room. We had an earlier dinner at the Italian restaurant located in the hotel. The food and wine was excellent. Next morning we were picked up at 4:00 am for our flight to Tikal. Not being able to eat breakfast at the hotel, they provided us with "take-out" breakfast which included fruits, a sandwich, a cookie, a sandwich, and water. After we came back that evening from Tikal (a tour I would really recommend) we had dinner at the hotel restaurant. That dinner was not that great. I had fish, which was ok, my friend had chicken, which was good as well. But both guys had meat and neither liked it. They both said it was very tough. We all had breakfast the next morning at the hotel restaurant. The spread was excellent and if you like omelets, have one. The room was a nice size, the bed was great! However, the blankets were very heavy and warm!…
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Date of stay: February 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
PRICE RANGE
RM 605 - RM 811 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin camino real hotel guatemala city, westin hotel guatemala city, westin guatemala city, guatemala city westin
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
274
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Claim Your ListingTHE WESTIN CAMINO REAL, GUATEMALA: UPDATED 2023 Hotel Reviews, Price Comparison and 876 Photos (Guatemala City) - Tripadvisor
Frequently Asked Questions about The Westin Camino Real, Guatemala
Which popular attractions are close to The Westin Camino Real, Guatemala?
Nearby attractions include Plaza Fontabella (0.5 km), Zona Viva (0.3 km), and Plaza Espana (0.4 km).
What are some of the property amenities at The Westin Camino Real, Guatemala?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Camino Real, Guatemala?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Camino Real, Guatemala?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Camino Real, Guatemala?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to The Westin Camino Real, Guatemala?
Conveniently located restaurants include El Arte Steak House, Gianni's, and The Market.
Are there opportunities to exercise at The Westin Camino Real, Guatemala?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Westin Camino Real, Guatemala have an airport shuttle?
Yes, The Westin Camino Real, Guatemala offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Camino Real, Guatemala have airport transportation?
Yes, The Westin Camino Real, Guatemala offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Westin Camino Real, Guatemala?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Camino Real, Guatemala offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.