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Barcelo Guatemala City

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1,215 Reviews from our TripAdvisor Community

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Showing 750: English reviews
Laguna Niguel, California
Reviewed 4 weeks ago

I stayed there few times a year, the personal is very efficient, cordius and helpful. The breakfast buffet is incredible. Very clean and the location of the hotel is great. They have shuttle TO and FROM the airport. I stay IN DIFERENT HOTEL TRUE THE YEARS but know I stay only there.

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Helpful?
Thank MIRNA V
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

San Jose, Costa Rica
Reviewed 4 weeks ago

The service all around is very good: friendly staff, attentive. Breakfast buffet is a great option to include in your stay. Fast check-in and check-out. Provided airport transportation. The only issue I had was with the internet connection. "Regular" wi-fi is very unstable, which made it impossible for work needs. The wired network that was provided in the room did...

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Helpful?
Thank r2gasa
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Los Angeles, California
Reviewed 31 October 2016

Hotel was chosen by a client and I had trepidation based on reviews. No surprise, it's pretty outdated and shabby. Old fashioned furniture and bright green carpet in the rooms. It's oppressive and not cheerful. The staff is just OK, helpful enough but not overly friendly. The pool area is stark and ugly. The location is not great, nothing close...

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Helpful?
1Thank reallypickylady
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

San Luis Obispo, California
Reviewed 25 October 2016

I stopped by Guatemala city for a dinner meeting and stayed at the Barcelo in Guatemala City. The hotel had very friendly staff and quick to get me my room. I was very impressed by the amenities the hotel has, as they give you a full variety of things you might need (especially if you lose your luggage). The only...

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Helpful?
Thank Salvador H
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Baltimore, Maryland
Reviewed 25 October 2016

I stayed here in 2011, and I came back again a week ago. It was so good in 2011 that I decided to come back. Barcelo is SO close to the airport (about 10 min to get to), and the shuttle runs every hour. That is the biggest plus. The rooms are nice with balconies and good beds. We also...

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Helpful?
Thank Panner1995
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

Camarillo, California
Reviewed 24 October 2016

we stayed here two nights beautiful pool and spa the breakfast included was incredible the room were very cozy and the noise level was great there were some events going on but we were not disturbed by any of them... the bed was a little firmer than we normally would choose

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Helpful?
Thank Terrie113
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and share your experience in Barceló Guatemala City Hotel, its always motivating to receive such appreciations from our guests. This will help us to keep our high service standards. We hope to see you really soon. Best regards,

Suburb of Houston
Reviewed 11 October 2016

The positives: close to airport, fast, efficient airport shuttle goes straight to airport without stopping at other hotels. Front desk spoke impeccable English. Beautiful pool area and an interesting-looking restaurant (I didn't eat there.) Ice machine near elevator. When I needed a taxi to the hotel, I called the hotel and they sent one to pick me up (at my...

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Helpful?
Thank Aujourdhui2
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you for taking the time to write about our service and facilities. Your comments will help us to keep improving our service standards. In order to exceed all your expectations in future stays. We hope to see you soon in Barceló Guatemala City Hotel. Best regards.

San Pedro Sula, Honduras
Reviewed 28 September 2016 via mobile

After a long day, finally reach the hotel to find out reservation was booked for October instead of September 😡. Hotel only had rooms available for one night, so staying there wasn't an option. Since they messed up, I expected that at least they could offer to help me get a reservation in another hotel and send me there, but...

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Helpful?
Thank Carol L
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best...

Tulsa, Oklahoma
Reviewed 28 September 2016

This hotel has it all. Wide range of rooms and amenities based on what you want to pay. Cheap food in the bar (Strikers) and better ($$$) food in the two restaurants. Nice pool with a bar outside. Good exercise/gym room. Plenty of conventions going on as well as weddings, parties, etc.

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Helpful?
Thank RandyOK
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, Thank you very much for sharing the experience of staying at our hotel. We are pleased to know that we have met your expectations. We hope to see you soon at Barceló Guatemala City to enjoy all the hotel services. Best regards.

Nashville, Tennessee
Reviewed 21 September 2016

I was traveling with a group of friends and we we arrived they were not ready for us. (Hotel Language for- "we messed up your reservations". After it was fixed we made it to our room, but the front desk gave two sets of keys to the two different groups, so we had to get it resolved. I thought the...

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Helpful?
Thank viajarwithmike
BarceloManager, Channel Manager at Barcelo Guatemala City, responded to this review

Dear Guest, In Barcelo Guatemala City hotel we make a great effort to fullfil our customers expectations. We are very sorry that during your stay you have suffered some shortcomings. Your review will help us to improve our service standards. We hope to see you at our hotel again so we can offer our quality services beyond your expectations. Best...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
The Barcelo Guatemala City hotel is set right in the heart of the city, in the main business district, and surrounded by restaurants, shops and places of entertainment in Guatemala City. Its elegant 397 rooms offer high-speed Internet connection and numerous facilities to make your stay an enjoyable one, be it for business or pleasure. ... more   less 

Additional Information about Barcelo Guatemala City

Address: 7 Avenida 15-45 | Zona 9, Guatemala City 01009, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: RM391 - RM676 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Barcelo Guatemala City 4.5*
Number of rooms: 397
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Barcelo, Expedia, HotelTravel.com, Travelocity, Odigeo, Hotels.com, Priceline and Jetsetter so you can book your Barcelo Guatemala City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Barcelo Guatemala City Hotel Guatemala City
Guatemala City Barcelo
Hotel Style:
#4 Spa Hotel in Guatemala City
#4 Family Hotel in Guatemala City
#4 Romantic Hotel in Guatemala City
#5 Luxury Hotel in Guatemala City
#7 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Barcelo Guatemala City staff and other travellers.
19 questions
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Keswick, Virginia
Washington
6 months ago
Toronto, Canada
3 months ago
Queens, NY
over a year ago
San Antonio, Texas
over a year ago

See all questions (19)

Questions? Get answers from Barcelo Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“11th floor family suite”
 of 5 bubbles terrykeithsmom, 1 Dec 2016 | Read review
“Great stay for business, close to the airport.”
 of 5 bubbles salvadorh697, 25 Oct 2016 | Read review
“I stayed in both towers. One tower (Maya?), the one with patios, was recently redone and seems to be in a nicer condition than the other.”
 of 5 bubbles RandyOK, 27 Sep 2016 | Read review
“We stayed in room 724 and it had a beautiful views of the volcanoes from the balcony.”
 of 5 bubbles 761kimid, 12 Aug 2016 | Read review
“Upper floors have best views - probably quieter with inner room with view of pool.”
 of 5 bubbles lyk2cook, 3 Aug 2016 | Read review
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