Hilton Garden Inn Guatemala City
Hilton Garden Inn Guatemala City
13 Calle 7-65, Guatemala City 01009 Guatemala
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Avg. RMÂ 485 /night, 3/16 - 3/17
RMÂ 809
per night
RMÂ 585
per night
RMÂ 360
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#10 of 60 hotels in Guatemala City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located in the financial and business district, the Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport, just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Wifi
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Highchairs available
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English, Spanish
Location
13 Calle 7-65, Guatemala City 01009 Guatemala
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
La Aurora Airport
2.2 km•
See all flights
Car Hire
71 Restaurants
within 0.5 kilometers
Reviews
Traveller rating
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Detailed Reviews
The hotel exceeded my expectations in every way. From the moment I walked into the stunning lobby to the time I entered my room, everything felt fresh, clean, and inviting, almost as if it were a newly opened hotel. The check-in process was seamless, especially since I had booked my stay through the Hilton app.
I arrived around 1:30 PM, coming from Antigua, and appreciated the early check-in option. Though I only stayed one night due to my 9 AM flight back to the U.S., I thoroughly enjoyed the experience. The rooms were beautifully designed, and the complimentary bottled water was a thoughtful touch. The bathroom, in particular, stood out with its upgraded, modern features, elevating the entire room’s ambiance.
Safety was clearly a priority, with a guard stationed outside, which made me feel secure throughout my stay. The staff were exceptionally friendly and accommodating, enhancing the overall experience.
I added breakfast to my stay, and it was worth every penny. The variety of options, from fresh juices to hearty dishes, was impressive and of excellent quality.
I only wish Hilton had properties directly in Antigua, but if you’re arriving late at night or have an early morning flight, this hotel is the perfect choice. It combines comfort, convenience, and exceptional service seamlessly. Highly recommended!
I arrived around 1:30 PM, coming from Antigua, and appreciated the early check-in option. Though I only stayed one night due to my 9 AM flight back to the U.S., I thoroughly enjoyed the experience. The rooms were beautifully designed, and the complimentary bottled water was a thoughtful touch. The bathroom, in particular, stood out with its upgraded, modern features, elevating the entire room’s ambiance.
Safety was clearly a priority, with a guard stationed outside, which made me feel secure throughout my stay. The staff were exceptionally friendly and accommodating, enhancing the overall experience.
I added breakfast to my stay, and it was worth every penny. The variety of options, from fresh juices to hearty dishes, was impressive and of excellent quality.
I only wish Hilton had properties directly in Antigua, but if you’re arriving late at night or have an early morning flight, this hotel is the perfect choice. It combines comfort, convenience, and exceptional service seamlessly. Highly recommended!
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Â I do think if you get there earlier your room may not be ready if you are getting a double. They...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
I spent the night at the hotel as a stopover on the way to see the rest of Guatemala. After reading so many posts about the dangers of Guatemala City, I chose the Hilton as a comfortable place to acclimate.
The staff were all very helpful and friendly. Most were bilingual so my limites Spanish wasn’t an issue.
The entire hotel was very clean, including the elevators and halls. The hotel is an event venue and there were several parties while I was there. There was no noise or loud music from the parties.
The area around the hotel offers restaurants, a shopping mall and various small shops. I felt very comfortable walking around alone during the day. There was some loud music from nearby restaurants and noise from airplanes.
There was easy access to UBER or taxis to see the sights. It was a good place to start a trip.
The staff were all very helpful and friendly. Most were bilingual so my limites Spanish wasn’t an issue.
The entire hotel was very clean, including the elevators and halls. The hotel is an event venue and there were several parties while I was there. There was no noise or loud music from the parties.
The area around the hotel offers restaurants, a shopping mall and various small shops. I felt very comfortable walking around alone during the day. There was some loud music from nearby restaurants and noise from airplanes.
There was easy access to UBER or taxis to see the sights. It was a good place to start a trip.
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Date of stay: April 2023Trip type: Travelled solo
Room Tip:Â Try to get a room on higher floors. There is no view from the lower ones. There is an ATM near...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed one night on the final day of my trip at the Hilton Garden Inn. It is in
the business district around many other big name Hotel names just off Reforma Avenue in Zona 9 near Plaza Espana in Guatemala City. A 10 minute drive to the La Aurora Intl. Airport/ La Aurora Zoo. This is primarily a business hotel with an express fell to it. It has clean rooms with Cable T.V. (nothing in English), a mini fridge, a closet with a safe, iron with board, the bathroom has a shower with hot water, soap, toiletries to hold one to their stay. The bed was very comfortable with a plush quilt. Don't expect great views from the room as most I saw just had views of an industrial building next door or the fire escape ladders. The rooms were somewhat on the dark side., there is a ceiling mount a/c -heater with a remote. There is a bar with a dining area in which they serve Breakfast at $18 USD, the lunch buffet was $30 USD in which was a little pricey for what there was offered. Other items were offered on the lunch /dinner menu at a more reasonable price. The food wasn't bad, room service is offered to between 5 PM- 10 PM (17:00 -22:00) at no extra cost. The hotel as a small business room in which you can use a laptop with a printer complimentary to guests, there are business conference meeting rooms ,a patio for special occasions in which outdoor dining is offered. The thing of this hotel was you had to pay as you charged not put on your room the pay at checkout. Good for overnight stay.
the business district around many other big name Hotel names just off Reforma Avenue in Zona 9 near Plaza Espana in Guatemala City. A 10 minute drive to the La Aurora Intl. Airport/ La Aurora Zoo. This is primarily a business hotel with an express fell to it. It has clean rooms with Cable T.V. (nothing in English), a mini fridge, a closet with a safe, iron with board, the bathroom has a shower with hot water, soap, toiletries to hold one to their stay. The bed was very comfortable with a plush quilt. Don't expect great views from the room as most I saw just had views of an industrial building next door or the fire escape ladders. The rooms were somewhat on the dark side., there is a ceiling mount a/c -heater with a remote. There is a bar with a dining area in which they serve Breakfast at $18 USD, the lunch buffet was $30 USD in which was a little pricey for what there was offered. Other items were offered on the lunch /dinner menu at a more reasonable price. The food wasn't bad, room service is offered to between 5 PM- 10 PM (17:00 -22:00) at no extra cost. The hotel as a small business room in which you can use a laptop with a printer complimentary to guests, there are business conference meeting rooms ,a patio for special occasions in which outdoor dining is offered. The thing of this hotel was you had to pay as you charged not put on your room the pay at checkout. Good for overnight stay.
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Date of stay: November 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 19 Nov 2021
Dear kraor: Greetings from Hilton Garden Inn Guatemala! Thank you for your preference and for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future, we will do our best to offer you a better experience! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel has four floors. The currency is Quetzales however, they show you the conversion in US dollars. Staff was polite and thanked me for my status upon check in. I had the buffet every morning which I would consider an excellent value. This hotel is about a six to ten minute ride from the airport depending on traffic. There is a small shop by front desk that sells toiletries, snacks etc.
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Date of stay: November 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean facilities, well maintained, very committed staff, always pending about the customer’s needs and desires. I sincerely recommend this establishment. Food is safe and nicely displayed, appropriate management of hygienic measures facing the pandemic. Suggestions for improvement are kindly welcomed.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 28 Feb 2022
Dear Extraordinary773245: Thanks for taking your time to leave us the warmest review! We are so glad to hear that you loved everything our hotel had to offer during your last stay with us, especially our hard-working and friendly staff! They are truly the driving force behind our hotel's continuous success and we cannot appreciate them enough for their dedication! Thanks for choosing us, We will certainly be looking forward to having you back with us again for your next visit! ¡Happy Day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here for four nights on points. Location to the airport is convenient, food and supermarket in walking distance. Zona 9 is considered as one of the more safe areas in Guatemala City. Also close is the metro bus service to Centro historico which I used several times. Just a credit card with tap functionality is all you need to get through the gate.
Checkin was quick and efficient. I was told that my room got upgraded which didn’t show in the app. The room itself was more a small room with a connecting door letting the noise from the neighbors through. During cleaning I was able to see other rooms and I can tell, I got one of the smallest room. Just look at the picture for the room view.
Internet was free, not sure if it was because I am Diamond or if it’s general. Speed was really slow with 4mbits in down and upload. Not recommended if you need to work.
Breakfast was free as Diamond and the staff was very nice. Good selection on fruits, sliced meats and cheese, local foods, fresh juices and egg station. Although still no self service on buffet yet back.
Checkin was quick and efficient. I was told that my room got upgraded which didn’t show in the app. The room itself was more a small room with a connecting door letting the noise from the neighbors through. During cleaning I was able to see other rooms and I can tell, I got one of the smallest room. Just look at the picture for the room view.
Internet was free, not sure if it was because I am Diamond or if it’s general. Speed was really slow with 4mbits in down and upload. Not recommended if you need to work.
Breakfast was free as Diamond and the staff was very nice. Good selection on fruits, sliced meats and cheese, local foods, fresh juices and egg station. Although still no self service on buffet yet back.
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Date of stay: May 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 18 Jul 2022
Dear Guest, First of all, we want to thank you for your recent visit to Hilton Garden Inn Guatemala and for taking the time to share your comments regarding your stay in our property through Tripadvisor. We are very happy to hear you enjoyed our staff service and our delicious breakfast, However, We are very sorry for the inconvenience you experienced with the noise. We are constantly working to improve our hotel and your comments will help us improve in this area. We hope you will consider staying with us again in the future, we will do our best to offer you a better experience! Sincerely,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I never write reviews, but I felt I needed to share our experience. The staff at this hotel are amazing, we had a bit of a random medical emergency at dinner in the lobby and they were so on top of making sure my boyfriend was okay, even called to check in on him later that night, making sure he was well taken care of. Everyone working and staying here was so friendly and made a very stressful trip so much better for the two of us. I should also add we had help from a stranger sitting at a nearby table who was also so kind to us. I cannot thank you enough for your kindness and hospitality while we were here. If we ever come back to Guatemala City, we will absolutely be staying here again.
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Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Owner at Hilton Garden Inn Guatemala City
Responded 25 Jul 2024
Dear Holly, Thank you so much for sharing your recent experience at HGI Guatemala. We are very happy to know you found the hotel facilities and our staff service to your liking, but more than that we are very glad that our amazing team exceeded your expectations and helped you during the medical emergency. We continuously work with our team to motivate them to attend our guests with warm and kindness, and your nice comments help us to recognize our staff for their efforts, we are happy to have a team that enjoy attending our guests. We would be more than delighted to welcome you again! Kind Regards, Sabrina Muñoz Operations assistant
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a room with points for 4 friends but accidentally put 2 guests on the reservation. We all walked up together to check-in (so we weren’t trying to hide anything) the “manager” andres said that we lied on our reservation so we have to pay extra for the 2 other friends. We explain that on the Hilton points it is the exact same cost regardless if we put 2 or 4 people. He says he knows but we have to extra because we have be honest on the reservation. We ask if we can cancel it and rebook so we don’t have to pay extra and he says yes but you still have to pay extra. It’s a simple human error that can be easily corrected instead he try’s to charge us extra and doesn’t attempt to find a solution. He than makes all 3 of the friends give their passport - which has NEVER happened before just so we can all spend the night. We ask what incentive we get for being a gold member and he says nothing but breakfast that only 2 of us can have since we only booked a reservation for 2.
We ask about the other Hilton gold member incentives which the manager responds “you don’t get them, this is Guatemala things are different here.
He made me and my friends feel so bad after a 5 hour drive to Guatemala over a simple human error that could be easily corrected.
We ask about the other Hilton gold member incentives which the manager responds “you don’t get them, this is Guatemala things are different here.
He made me and my friends feel so bad after a 5 hour drive to Guatemala over a simple human error that could be easily corrected.
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Date of stay: January 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 3 Jan 2022
Dear perryaleu97, Thank you for your feedback! Can you tell us your name or confirmation number to find your reservation and be able to follow up with our team, you can send me the information to my email asistenteoperaciones@hgiguatemala.com. Thank you again and Happy New Year! HILTON GARDEN INN GUATEMALA CITY
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The hotel makes you feel welcome from the moment you arrive. Its positive points are that it is a well-located hotel. The breakfast is very varied and very healthy, giving you a variety of food options. The gym, based on other locations, is very clean but lacks weight pulling equipment
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Review collected in partnership with Hilton Garden Inn
Date of stay: August 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clean and friendly. If it wasn't for COVID restrictions I think this hotel in certain rooms could be noisy. I was on the top floor in room 525 and could hear the music quiet clear. At this time the businesses have to close at 9pm. The bed is super comfy and the room clean. If you are challenged speaking Spanish like me you will greatly appreciate Kevin who is at the front desk. I would stay here again post COVID restrictions and get a room on the other side of the building or be downstairs with them partying.
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Date of stay: April 2021Trip type: Travelled solo
Room Tip:Â Post COVID restrictions the front side of building will hear all the music from the bar. I was...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton Garden Inn Guatemala City, Otro at Hilton Garden Inn Guatemala City
Responded 28 Apr 2021
Dear Sailing_Sweetie: Thank you for sharing here in TripAdvisor your recent experience with us. We are very happy to know that you were satisfied with the hotel facilities and our staff service. At HGI we continuously work with our team to motivate them to attend our guests with warm and kindness, and your nice comments help us to recognize our staff for their efforts, we are very happy to have Kevin in our team. We really sorry the inconvenience you experienced with the noise, in your next stay, we will be providing you a room on the other side to avoid the noise. We appreciate you being our guest, and we would cannot wait to welcome you back the next time you are in the city. Thanks again for the feedback! Have a GREAT Day! Hilton Garden Inn Guatemala Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Ragen,
Thank you for your preference, you can send your arrival details to reservaciones@hgiguatemala,com.
Have a GREAT day!
Dear heads up r:
Yes, the guests are allowed to order food delivery from local restaurants.
Happy Day!
Dear Guest,
We are glad to inform you that we have an ATM inside our facilities, and works perfect for mastercard.
Happy Day!
Dear Wendy, thank you for your preference!
You can send us your flight itinerary and arrival time and we coordinate it, in the case of the hotel / airport transfer you can arrange it in the front desk.
Happy day!
Hello Dear Carol,
Thank you for your message, can you give us your email and a phone number to contact you as soon as possible?
Have a nice day!!
Hilton Garden Inn Guatemala City
"I do think if you get there earlier your room may not be ready if you are getting a double. They don’t have many double beds"Read full review
"Book through EXPEDIA. We looked at prices directly from the hotel and they were about 45% more. Makes no sense but it worked better. "Read full review
"Make sure you don’t get charged 35 dollars per person if the room accommodates to the number of guest you have checking in! "Read full review
"Try to get a room on higher floors. There is no view from the lower ones. There is an ATM near reception."Read full review
PRICE RANGE
RMÂ 471 - RMÂ 680 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
princess hotel guatemala city
FORMERLY KNOWN AS
Hotel Princess
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
109
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Guatemala City
Which popular attractions are close to Hilton Garden Inn Guatemala City?
Nearby attractions include Shakespeare's Pub (0.3 km), Plaza Espana (0.2 km), and Union Church of Guatemala (0.2 km).
What are some of the property amenities at Hilton Garden Inn Guatemala City?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Garden Inn Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Guatemala City?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Garden Inn Guatemala City?
Conveniently located restaurants include Gianni's, El Arte Steak House, and The Market.
Are there opportunities to exercise at Hilton Garden Inn Guatemala City?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Garden Inn Guatemala City?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Hilton Garden Inn Guatemala City?
Many travellers enjoy visiting Palacio Nacional (4.8 km).
Is Hilton Garden Inn Guatemala City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.