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Hilton Garden Inn Guatemala City

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Hilton Garden Inn Guatemala City
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171 Reviews from our TripAdvisor Community

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Showing 92: English reviews
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Milton
Reviewed 5 days ago NEW

Great location, wonderful staff, outstanding breakfast. Very safe and clean. Would highly recommend! Would definitely stay again!! Easy access to transportation and restaurants!! Good local shopping!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Linda K
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

I arrived on a late flight into Guatemala City, after a full day of travel, and knew I was going to be tired and less resilient to the normal airport bustle and confusion (I don't speak Spanish either). I prebooked my room online. A week before my arrival I emailed a request for a shuttle pickup. I received a prompt...

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1Thank Jack B
About Hotel's Favourite Review
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Jack B. Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope you can come back son. Greetings ,

New Smyrna Beach, Florida
Reviewed 6 days ago NEW

This whole experience was fantastic. Everything was great. Staff amazing the room clean and comfortable and breakfast amazing. I was very pleased. This property easily lives up to the Hilton standard. I also appreciated the free shuttle to and from the airport.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kirk T
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Regards,

houston, United States
Reviewed 1 week ago

first night have dinner at the restaurant order an steak and could not eat it as was very hard to chew, it was so obvious that when I tried to pay the waitress told me that they was not going to charge

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank G3125JXantoniof
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Kind regards,

San Pedro Sula, Honduras
Reviewed 3 weeks ago via mobile

The hotel is basically brand new. The rooms are quiet and have new tvs, beds, etc. Breakfast is limited but is ok. Its locatwd near a Hardrock Cafe. Staff is always asking if you need something. Parking is tight.

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Helpful?
Thank Hipp13
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

LOS ANGELES, United States
Reviewed 8 February 2017

They were very helpful and Patient with my Mother ( 89 years old) and me. They were always listening and ready to adjust to my needs and my mothers needs. They are great Human Beings that bring the best to make you feel at home, away from home. Thank you Paty, Monica, Jaime. all of you!!!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Gary R
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! We hope you can come back soon. Greetings,

Reviewed 3 February 2017

i do not know were to begin in may case they personel are awsome they make me feel at home they a re aware of my need and ready to help in anything that you need the internet is excellent the food is excellent the rooms are very nice, hot water not a problem cable is good they should have...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank migueld288
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Miguel Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! greetings,

Bloomfield Hills, Michigan
Reviewed 25 January 2017

This property was an above average Hilton Garden Inn. The location was very convenient for restaurants and my meetings. The room was clean and comfortable. The breakfast was very good. The rate was very reasonable in comparison with the nearby hotels. The team at the front desk were very helpful. Overall, a very good option.

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Thank Robert L
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Robert Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Regards,

Scotland, United Kingdom
Reviewed 15 January 2017

My husband and I stayed here for a one night on our way home from Nicaragua to the UK. The hotel was very responsive when I requested for airport pick up via their Facebook page. The service was great from check in to the hotel bar to check out. Great value and the location is walking distance from a lot...

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Helpful?
Thank Mika_Men
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest we appreciate your comments, We hope you can come back soon. Greetings,

Frederick, United States
Reviewed 4 January 2017

Hilton is by Far the best Hotel, it does not matter if the hotel is located at a international country the service the employees everything overall is the best does not matter in which part of the world you are. I will definitively stay in that hotel again and for sure i will always stay in Hilton's Hotel. Karla.

Review collected in partnership with Hilton Garden Inn
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Thank C9355CKkarlam
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Karla We appreciate your comments, we hope you can come back soon. greetings,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the financial and business district, the new Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport(On request), just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center. Our Guatemala City meeting rooms are perfect for your next conference or training session - ask about our A/V equipment rental. Invite up to 250 guests to a wedding ceremony in our beautiful outdoor gardens and a catered reception in the ballroom. ... more   less 

Additional Information about Hilton Garden Inn Guatemala City

Address: Calle 7-65 13, Guatemala City 01009, Guatemala (Formerly Hotel Princess)
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: RM443 - RM877 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Guatemala City 3.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Guatemala City staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor”
 of 5 bubbles E3144TErobertl, 24 Jan 2017 | Read review
“Get something not facing the street. Really all but morning and afternoon rush hour is good.”
  • View from 5th Floor Room in the morning
 of 5 bubbles adamb990, 14 Dec 2016 | Read review
“how elevator are slow, better choose rooms in first floors.”
 of 5 bubbles jnynyn, 5 Dec 2016 | Read review
“The patio doors silence noise from the street, which can be very noisy.”
 of 5 bubbles kimn566, 16 Nov 2016 | Read review
“Fifth floor rooms are very quite south facing rooms even better. One note the one elevator to the top floor is very slow.”
 of 5 bubbles richardk88, 8 Aug 2016 | Read review
5 of 5