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Hilton Garden Inn Guatemala City

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Hilton Garden Inn Guatemala City
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137 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Guatemala City
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Showing 76: English reviews
Guatemala City, Guatemala
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 June 2016

Was there today for an event, the public bathrooms were not what I would expect at a Hilton. Not very clean and no hot water in sinks, actually no water at all came out of the hot side. What was incredible is that they charged us per hour for parking in the hotel for the event at the hotel. Like,... More 

Helpful?
Thank 517beth
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We apologize for the inconvenience you had during your recent stay in our Hotel. We look forward to have the opportunity to serve you in a near future. Kind Regards, More 

1 review
Reviewed 12 June 2016 via mobile

We were celebrating our 22nd anniversary staying in Guatemala, the hotel has a good location near even place we wanted to visit, it has nice coy rooms and good amenities.... this hotel and its managemt made possible an amazing celebration weekend away from home, Thanks Hector Reyes for doing a great job!

Helpful?
Thank Rodolfo S
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, We value your comments, they are really important to us. We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. We look forward to have the opportunity to serve you in a near future. Kind Regards, More 

Raleigh, North Carolina
Level Contributor
9 reviews
6 hotel reviews
Reviewed 7 June 2016

Safe, clean and updated hotel. Very friendly and helpful staff! Breakfast was excellent. Would highly recommend this hotel! I do not speak Spanish but the staff helped me. I would definitely stay at this location on my next visit to Guatemala City.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Leslie V
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We appreciate your comments, these are very valuable to us. We feel proud in being able to accomplish a gratifying experience from the beginning, especially in knowing that our staff met your expectations. We would love to see you again! More 

usa
Level Contributor
2 reviews
Reviewed 3 June 2016 via mobile

Staff was very nice one thing we miss was no pool or spa could have used it a couple of nights when we came in from a long tour hope the can put one in. The city is ok we walk to the bakery had no problems will stay again .the help with are friends birthday everyone was so nice... More 

Helpful?
Thank tsulli1
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear Guest, Thank you for sending us your comments which are very valuable for us! We look forward to be of assistance in the near future. Best Regards, More 

Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2016

It's not that great honestly. Overpriced and average, even for a Hilton. The room service food is abysmal. The staff was friendly but kinda neurotic about who could go back into the rooms? I essentially had to pay extra for any guests that want to go back to my room, even though they were just visiting. Better than Barceló though.

Helpful?
Thank Lindsey D
Kennesaw, Georgia
1 review
Reviewed 22 May 2016

My daughter and I thoroughly enjoyed our two-night stay. Every staff person was very friendly and helpful. Our room was spacious, comfortable, and very clean. The food was fantastic. Highly recommended

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Elizabeth H
vancouver
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 May 2016

I was here for business trip and is very clean and good service hotel. The location is close to everywhere, Internet speed is good and breakfast is good. Is busy hotel you must book in advance to get spot.

Helpful?
Thank humberto b
Ankara, Turkey
Level Contributor
113 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 18 May 2016

We stayed about a week. Breakfast was always delicious and the grounds were nice and clean. The staff was helpful. We were close to good restaurants. It was a good location for tour guides to pick us up. We enjoyed our stay and Guatemala! We would love to come back one day.

Helpful?
Thank jdobson007
1 review
Reviewed 18 May 2016

As a frequent traveler and as Diamond Hilton HHonors, I stay in a lot of different Hilton hotels and this facility meets and exceeds all my expectations. From the staff at front desk to the Bartender (Jefferson) at the bar and Paty at the Restaurant. They all make me feel like part of the family. Great place and highly recommended.

Helpful?
Thank Mario M
St. Petersburg, Florida
Level Contributor
303 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 14 May 2016 via mobile

I stayed one full week with my wife. If possible ask for 5th floor. We liked and I would stay again. There was one guy at the breakfast that spoke Portuguese and he was kind to communicate with me in Portuguese that is my native language.. Very friendly! The location is convenient and very close to the airport.

Helpful?
Thank Reginaldo B
Hilton Garden I... G, Director of Sales at Hilton Garden Inn Guatemala City, responded to this review

Dear guest, We want to thank you for sharing your comments about your recent visit to our hotel, and we are pleased to know that you enjoyed it. We would love to see you again! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the financial and business district, the new Hilton Garden Inn Guatemala City hotel offers a convenient base for corporate and leisure travelers. Enjoy complimentary shuttle service to and from La Aurora International Airport(On request), just 4 kilometers away, and walk to popular restaurants, bars and shopping centers downtown. Several museums, the Domo Polideportivo arena and La Aurora Zoo are a short drive away. Gated, covered parking is available at our hotel in downtown Guatemala City. Visit our Garden Grill restaurant for breakfast, a themed lunch buffet and dinner a la carte. Evening room service is also available. De-stress after a long day in the complimentary fitness center. Our Guatemala City meeting rooms are perfect for your next conference or training session - ask about our A/V equipment rental. Invite up to 250 guests to a wedding ceremony in our beautiful outdoor gardens and a catered reception in the ballroom. ... more   less 

Additional Information about Hilton Garden Inn Guatemala City

Address: Calle 7-65 13, Guatemala City 01009, Guatemala (Formerly Hotel Princess)
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: RM405 - RM778 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Garden Inn Guatemala City 3.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Princess Hotel Guatemala City
Hilton Garden Inn Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Guatemala City staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Guatemala City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The patio doors silence noise from the street, which can be very noisy.”
 of 5 bubbles kimn566, 16 Nov 2016 | Read review
“Fifth floor rooms are very quite south facing rooms even better. One note the one elevator to the top floor is very slow.”
 of 5 bubbles richardk88, 8 Aug 2016 | Read review
“pick another hotel”
 of 5 bubbles 364lindseyd, 28 May 2016 | Read review
“Hotel floor plan designs make the rooms quiet and enjoyable.”
  • Lovely heart shape flower arrangement along with wine, made an overnight stay delightful.
  • The detail in the bed created a romantic ambiance for our nephew's honeymoon night.
  • Our request was fulfill sharp and neat to make our nephew's honeymoon night unforgettable.
 of 5 bubbles 443zenaa, 9 May 2016 | Read review
“I am not sure”
 of 5 bubbles ricardoj437, 27 Apr 2016 | Read review
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