Located only 3 kms. From La Aurora International Airport and very close to the main commercial and financial area of the country. It offers 183 comfortable rooms, Gym, Heated swimming pool, Spa, Restaurant of Local and International food, Bar, Internet without cost.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
Avenida Las Americas 9-08 Zona 13, Guatemala City 01013 Guatemala
Hotel Las Americas
568 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Twice we asked for only cut up fruit in our boxed breakfast (as we were up way too early to eat breakfast at the hotel due to a pre planned day trip and to go to airport for our flight home). They did not listen and we had to throw out the entire breakfast as there was nothing in it that we could eat. The second time we specified (yet again) cut up fruit only and told them we are vegan - this time was even worse as they put in meat sandwiches!!! Yet again, whole bag of food was tossed out and we went hungry and we had paid for breakfast each morning, so a total waste of money. The rooms, lobby areas and corridors are old and tired and the rooms smelt musty. The bathtub kept clogging and the sink tap was very difficult to shut off. This hotel was probably lovely in the 1960's but is in desperate need of a facelift. We stayed 4 days and then came back for one day - on our second check in, they had us down for 4 nights instead of one! Luckily we had our confirmation on us as they take payment upon check in! Not the best experience.
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Date of stay: March 2024
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel was much better than what I expected. I messaged the hotel a day before I arrived asking about the shuttle bus from the airport, and they arranged it for me even though I arrived after midnight. The hotel had a 24 hour reception, which was great. Staff were very friendly, and the room was very nice and clean. The breakfast was included, and it was by far the best breakfast I have had in any hotel. The hotel is at a main street, so it can be noisy.
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Date of stay: March 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelLasAmericas, Director Comercial at Hotel Las Americas
Responded 18 Mar 2020
Dear Qasem thankful for stay with us and take time to write a review. We hope to see you soon.
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It is an older hotel that has been well maintained and is very clean.
Includes all the amenities we enjoy. The breakfast in the dining room get 10 on 10 as do the staff. Our Spanish is terrible, but language was never a problem.
Returned fro our tour and enjoyed a well deserved swim in the pool. The hot tub was just a warm tub.
We would definitely come back.
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Date of stay: January 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelLasAmericas, Ejecutiva Comercial at Hotel Las Americas
Responded 18 Mar 2020
Thanks a lot for your feedback. We are working hard for to be better.
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The Hotel is kind fo old, but still good looking, my problems started at the front desk, the man that helped me set up my aunt for her stay was very rude, seemed like he did no wanted to work at all. Then thesecond day the shower stopped working and nobody helped. It use to be a great hotel but needs training and faster service.
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Date of stay: February 2023
Value
Location
Service
Room Tip:Great Location, service is average.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 9 nights, mid-June. Great staff - always ready to help. The hotel could use a touch of TLC, but the friendliness and service more than make up for a blemish here and there. Super clean, and the food in the restaurant is awesome. They're the best...can't wait to see them all again!
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Date of stay: June 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Las Americas, Promocionar at Hotel Las Americas
Responded 30 Jun 2022
Dear Guest, we appreciated your kindness!
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These reviews are machine translated from their original language. Show machine translations?
The Las Americas hotel is a 5-star hotel, excellent service and excellent location, close to strategic points of the capital. It has an excellent breakfast buffet, and first-rate room service. Highly recommended when visiting the Guatemalan capital.
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Automatically translated
Date of stay: August 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My boyfriend and I were excited to find a great deal on our hotel room at the Crown Plaza. It was our last night in Guatemala, and we had been staying in value places the rest of our trip, so we decided to spend a bit more to have a nice ending to our trip. Well, what we experienced turned out to be the least enjoyable night of our trip, as well as a scary experience. The drama started a couple of hours after we checked in, around 6:00 p.m. We were in our room and we heard a noise at the door. A man in a suit and a piece of luggage opened the door...he had a room key that worked! We were quite surprised to say the least! A couple of moments later we received a call from the front desk asking me to verify my name and passport information. I told them I preferred to go downstairs and do it in person. We decided it would be best if one of us stayed in the room...since someone else obviously had a key to our room! Less than a minute after my boyfriend left the room, there was a knock at the door. I did not answer, but rather peeked through the keyhole to see who was there. It was a guy dressed in hotel uniform who was trying to open the door! He was signaling to someone down the hall, pointing toward my door and using hand signals to communicate. At this point I was starting to get a bit nervous...I continued to watched through the peephole. Just then, two older men who appeared to be patrons of the hotel approached the guy in uniform asking him to help them with something. With a look of disappointment he went with the men. I noticed another guy dressed in the hotel's uniform was leaning against the wall at the end of the hall, waiting on the other guy to return. Before the first guy could get back, my boyfriend came back to the room. My boyfriend said that the person at the front desk was questioning him about our check-in, who checked us in, what time we were leaving for the airport in the morning, if we were taking the shuttle, etc...He had given them all the information they asked for without hesitation. I told him about the guy at the end of the hall and he went out to confront him about what he was doing there. The guy said they were installing new modems in the room. After 6:00 p.m.??? Installing modems??? We didn't buy his story. The situation was getting weirder... A few minutes later we received another call from the front desk. This time they were apologizing for the inconveniences. They then sent an insipid, under-ripe fruit plate to our room as an apology for our inconvenience and called a bit later, again, to ask if we'd received it. We still thought something was not quite right, and considered changing hotels, but ultimately decided to stay since it was so close to the airport. We felt the hotel's employees were trying to rob us, and I am now pretty certain of it. The next morning we awoke to a letter saying we needed to go to the front desk and give our credit card information again, as the charges did not go through. We ignored the letter and took the earliest shuttle out of there, a little scared of what might happen if we left at our designated time. When we got home I checked my credit card statement, and, as we had thought, the room HAD been charged! The employees were indeed trying to get us out of our room to rob us. This is a scary scam. But at least we were able to recognize and avoid it.
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Date of stay: October 2013
Value
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Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from María Joseé N, Revenue Manager at Hotel Las Americas
Responded 18 Nov 2013
Dear guest: Thank you for thinking about us for your stay. We appreciate your comments because that is how we can improve our service. We took your comments to improve new actions to satisfy your needs. Please, don´t hesitate to contact us to bring us more information about your stay and offer a reason for each issue which you experienced. My e-mail is mj.navarro@cpguatemala.com.gt. Best regards, Maria Josee Navarro Portillo Revenue Manager/ Groups and Conventions Manager
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This Hotel is a little dated, but very well maintained. Can still be called a Crowne Plaza. The rooms were very comfortable, and it had good work space. The room was clean and had a flat screen TV. On 30 minutes from the airport and close to the Zoo and marketplace. This property has a good Spa and if you like to try your luck, it also has a Casino. It has a very nice exercise room with a sauna and a whirlpool. All in all, a nice hotel and a good value. You won't be disappointed.
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Date of stay: October 2012
Value
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Location
Cleanliness
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Sleep Quality
Trip type: Travelled on business
Room Tip:Ask for a room near the elevator and facing the airport.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from María Joseé N, Revenue Manager at Hotel Las Americas
Responded 18 Mar 2013
Dear guest: Thank you for choosing the Crowne Plaza Guatemala! I am pleased you did like our service. Please don't hesitate to contact me if you require additional information in this or other matters. I appreciate your feedback as this is our best resource for improving guest services. Best regards, Maria Josee Navarro Revenue Manager/ Groups and Conventions Manager
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Good business hotel, lots of facilities, great gym, busy place, lots of meeting rooms, sleeping rooms have very nice new beds but furniture a bit tired but passable. Worth staying here as you are away from the noise and riff raff of the Zona Viva but close by to go to meetings and meals. Free airport transfers are a real plus. Great location.
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Date of stay: June 2006
Value
Rooms
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel exceeded our expections. We stayed for a total of 5 nights in a room that overlooked the airport and volcanos. Beautiful view. Room was clean attractive and everything worked. Good beds. Good TV. Good security. We were glad to have a safe in the room and free access to an internet cafe in the business center. We used the complimentary shuttle service several times including a couple of times to the airport and then a couple more times to and from a bus station in Zona 1 (shuttle waited for us at the bus depot!) Reception was very helpful. Our only complaint was the hotel travel desk. The person staffing it didn't speak Spanish well and spoke almost no English. Seemed a bit ridiculous. Why bother.
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Date of stay: September 2005
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I think if you contact the hotel manager he will send a shuttle for you. When we were there, there was a shuttle running from the hotel to the airport every 15-30 minutes so getting back to the airport was no problem.
I regretfully do not have an answer to your question. Actually, I was not even aware of it. You can call the hotel directly and they will inform you of the reason for the additional fee.
Los Angeles, California3 contributions1 helpful vote
That is a definite yes. Simply ask the front desk clerk. They were very happy to be of service, as were the bellmen who remembered when I returned that I had a suitcase in storage.
Hppy travels.
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 360 - RM 551 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza guatemala hotel guatemala city, crowne plaza guatemala city, guatemala city crowne plaza
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
183
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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