Terrible service from front desk. Elias was exceptionally rude. I know it's a tough time, but really–there is no need to be as lazy and as rude as he was. I was very surprised. I can't recommend staying at this hotel. Consider other hotels on the same block.
Very pleasant experience overall. I needed help with arranging many details and staff were very helpful! The room was exceptional, although there was only shampoo and lotion, no conditioner, but the shower was hot and the pillows were soft! I felt very comfortable and safe and would definitely stay here again.
We stayed here during January 2021, the staff is super nice and accommodating. Rooms extremely comfortable with modern touches. Will definitely recommend staying here in Guatemala City, it includes breakfast and the price is great compared to other hotel options.
This is a very good Holiday Inn. The staff are professional and friendly, the breakfast is good, the rooms are clean and spacious. Zona 10 is generally safe, with lots of surveillance cameras. My Guatemalan friends insisted on driving me back to the hotel, claiming it isn't safe on Saturday night, but generally this location is fine.
All was great, except that I was expecting a free schuttle in the morning but surprise... I got charge $10 for a 10 mins trip. I have canceled my Uber (way cheaper than the hotel) assuming that the hotel transportation was part of the service as many hotels. They should aware customers about it when paying the room. Oh well,
Our stay was great! From welcome to room, from service to breakfast, everything was outstanding! The pool is bliss, heated and nice atmosphere. Also, since my husband does not use elevators, he was able to use the stairway with ease. After coming from our visit thru different places in Guatemala, it was nice to come to a beautiful, hot shower.
One brandy and two soft drinks in the bar were was 35 US$. This was somewhat excessive for a pleasant, but a rather standard, bar. Other than that the hotel was good and with very attentive staff. The cost of the drink would discourage me from choosing it again. Un brandy y dos refrescos en el bar costaba 35 dólares. Esto fue algo excesivo para un bar agradable, pero bastante estándar. Aparte de eso, el hotel era bueno y con un personal muy atento. El costo de la bebida me disuadirá de elegir nuevamente.
Excellent. A lot of attention to detail. Best pillows I’ve ever slept with. The staff was very friendly, respectful and would go out of their way to accommodate any request. Hotel is located at walking distance to a mall and small local restaurants and souvenir shops.
Stayed there in February for business purposes, very clean, ample rooms, very nice view from floor 16, good food,loved the amenities, convenient, nice gym and pool though small, very good service from everybody, thanks!
Rooms are cleaned and personnel is really professional and helpful. It is time for an update of the rooms, furniture and mattresses could be updated. Besides this, I'm very happy with my stay at the hotel
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