Plan a getaway at Hilton Guatemala City, set in an exclusive residential neighborhood near historic downtown. The hotel offers free shuttle service, connecting you to the best of Guatemala City. A charming and relaxing retreat, our hotel is rich in colonial architecture, murals, wood carvings and quarry statues. Guest rooms are inviting spaces with high ceilings and large windows that welcome in the natural light. Enjoy plush beds, free WiFi, an HDTV and work desk. Suites offer even more space with a separate living area and dining table for 2 people. Executive rooms are designed especially for guests here on business.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The team here took such good care of me. I called ahead to have them pick me up from the airport and it was such a relief/good feeling after landing late at night in a new city to see Marco Tulio holding a Hilton sign with my name ready to take me to the hotel. You all were fantastic. The room was large and comfortable and the meals were good.
Read more
Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 2 Apr 2024
Dear RachelbX8942LN, We appreciate the time you took to share the experience during your stay. We are delighted you enjoyed your stay with us and that our team members took really good care of you! We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We will gladly be passing on your congratulations to our team members. We are looking forward to welcoming you again very soon! Should you require further assistance, please do not hesitate to contact us. Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Check-in was very smooth, I had a trainee assist me and she did a wonderful job. Masks are required in the hotel, and once or twice I was gently reminded to put mine back on (forgetful, not rebellious!) so it's good to know people still enforce that.
As a Diamond Honors member I was upgraded to a awesome suite room. Very spacious, all the amenities were easy to operate (except there was no mini-fridge, so I kept having to request ice) and the bed was super comfortable. The shower has reliable hot water and great pressure. Housekeeping made my room look like new every day, no need to request anything.
Breakfast was different each day, so that was nice. Weekdays were a little more basic with weekends having larger spreads. Dining was casual but such a beautiful setting with the large entries, high ceilings, and natural lighting. We had dinner twice in the restaurant with great service and even better food.
I was hoping to go for a swim, but the pool looked a little on the dirty side. The hot tub was clean, but not very hot....but warm enough that I enjoyed a long soak late at night one night, much needed relief from all the sightseeing we did.
All employees that I interacted with were very friendly and accommodating, which is expected at Hiltons. They assisted me in getting a COVD test for my return flight and that process was easier than expected.
Regarding getting around, for any intrepid travelers, you can walk down a fairly busy road to get to the shopping/dining areas, it's about 20 minutes. Or you can call an Uber, they are fast, cheap, and reliable. Being on a busy road, please note that it can get noisy if your room faces the street. Ours did, but we were exhausted at the end of each day so we slept well!
Everything considered, I would not hesitate to stay at this hotel the next time I come to Guatemala City.
Read more
Date of stay: March 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giancarlo Buezo, Otro at Hilton Guatemala City
Responded 22 Mar 2022
Dear Mr. Haucke: I do really appreciate the time you have taken to share your experience at Hilton Guatemala City. First, I am so happy you have a nice check in with our team, and we are still working to keep Covid measure to protect our guest's health. Secondly, We work every day that all our guest and our Diamond members enjoy their rooms and theirs benefits as members, due we appreciate your loyalty to Hilton. On the other hand, We are thankful of your comments about the swimming pool, we clean up every day as it is outdoor sometimes it could look no nice all day long, but we are working on that and improve it. Finally, It is nice to know you have an overall stay comfortable about location, room and staff interaction. Next time you visit Guatemala, we will more than happy to serve you. We hope to see you in the near future. Giancarlo Buezo Front Desk Manager Hilton Guatemala City
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Nice facilities. Service not very focused on the customer. Difficult access for people with limited mobility.
1. They do not receive packages We made some purchases to be delivered to the hotel, and the person who brought them had to return several times until we were there because at the reception they said they could not receive packages for guests. On one occasion we were having lunch at the restaurant and they did not have the initiative to at least notify us so that we could go out and look for the shipment. Which was also nothing extraordinary in size or condition. 2. Not even for medical care One person who was with our group had serious stomach problems (be very careful with water in general!) and on a night when we needed help getting oral fluids to rehydrate, it was not possible for them to help us coordinate They took the serum to the room, we had to go to the lobby (which is not close) at 11 pm to receive it directly from the pharmacy staff because it was not possible for them to agree to help us by sending them with one of the cleaning employees or loot boxes that Even at that time they were available. It is not the service I expected from a hotel of this category.
Ohh, and to top it all off, when we asked for a shaving kit, which other similar hotels easily provide for free, they charged us US$3 for the blade.
The general feeling we are left with is that they comply with the minimum and are not willing to take into account guests' particular needs.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a difficult time trying trying to book a double bed room for a family of five, two adults and three children under the age of 10. The reception supervisor had a hostile attitude towards allowing to stay in one room. He informed us about a limit and was not understanding to the fact that we were traveling as a family and that our children were very young. We asked about an extra bed and we offered to pay more, but he was adamant that we book two rooms. Because my husband is from Guatemala and it was my and my children's first time, our comfort was his priority. He informed the reception supervisor that he would be staying with family and that the room would only be for four. The supervisor agreed, but made it clear that my husband would not be allowed to go in and/or visit us in the hotel. This just seemed too hostile for us. We decided to call the Westin Camino Real. Our experience was very positive from the moment making the reservation up until we left the hotel. We had no problem booking for five. We stayed two weeks and I have nothing but wonderful things to say. I have to say that I observed people visiting guests at the Westin without a problem. Everyone there was courteous and attentive. Most importantly, the Westin, Camino Real is in a better part of the city with shops and many restaurants where you can safely walk to. This is not the case with the Hilton; it's next to a busy highway. The main reason I initially wanted to stay at the Hilton is because I am a Hilton Honors Member, however, after having received such an unhelpful and hostile attitude from everyone we spoke to, I'm thankful we stayed elsewhere.
Read more
Date of stay: February 2022
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Revenue Management at Hilton Guatemala City
Responded 2 Mar 2022
Dear Family, We deeply regret all the inconveniences you experienced during your stay. We clearly understand that it was a misunderstanding that caused this situation, so we will take corrective and service measures with our staff to prevent this from happening in the future. We sincerely appreciate that you have taken the time to tell us about your experience and allow us to correct it, as we believe that this is the only way to improve. Kind regards!.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a wonderful experience! Unfortunately, we were only there for 1 night. Vey safe and secure property! Maria at checkin was wonderful and went out of her way for a need we had! She speaks great English as well! From the bellmen to the door man everyone was spot on welcoming and always asking if we needed anything! We had room service one night and breakfast buffet in the morning! Breakfast buffet is not to miss..fresh juices and fruit, eggs cooked to order and just enough away from the city so that a garden room is vey quiet!
Read more
Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 2 Apr 2024
Dear AQstaci, We appreciate the time you took to share your experience during your stay with us. We are delighted to know you enjoyed our service and facilities. We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We will gladly be passing on your congratulations to our team members. We are looking forward to welcoming you again very soon! Should you require further assistance, please do not hesitate to contact us. Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a lovely stay in a colonial-styled hotel. The hotel was very clean and well maintained. It was located slightly outside the city centre and might take about 30min by uber to get into the city, depending on traffic conditions. One disadvantage was the lack of shops, restaurants and amenities within walking distance.
Staff members were all hardworking and friendly. Housekeeping also kept our room cleaned well.
Read more
Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 30 Sept 2024
Dear Lucherylow, We appreciate the time you took to share the experience during your stay. We are delighted to know that you enjoyed our facilities and service. Our executive lounge is open from 7 a.m. until 8 p.m. Our happy hour is from 6 until 8 p.m. And we take care of our Hilton Honors members with special attention to details and we are glad that made a difference during your stay. We are looking forward to seeing you again in a near future! Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was ok, nothing big, maids only come every other day, kitchen closes at 830pm.. Staff is friendly, and helpful. 15 dollars charge for taxi from airport to hotel, about a 12 minute ride, so very expensive.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
Thank you time5072021 Our property has colonial characteristics, with a combination of gardens that provide our guests with spaces of relaxation and comfort. We appreciate your comments for us it is important, we have gradually made adjustments to our service hours adhering to sanitary regulations due to this pandemic, as well as implemented our biosecurity program by Hilton taking care of the well-being of our guests. We hope to see you soon!.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay at this hotel was great; my expectations were exceeded! My friend requested shuttle service, and Baldomero picked us up from the airport & tooks us to the hotel. He was very kind & helpful, every time we saw him around. I can say that pretty much about everyone we were in contact with. Alejandro helped us our first breakfast there, and the food & the service were great! He was asked to take pictures & he went out of his way to help us arrange things around in the executive lounge. The housekeepers were also super nice. We went on a little vacation, and I enjoyed our stay at this hotel!
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
Thank you Paolaretana For Hilton Guatemala City it is a pleasure to know how to assist you and make you feel at home, for our team it is a pleasure to support you in your requirements. We are waiting for you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had an absolutely wonderful experience at this Hitlon property. Srarting with being met at the airport by Baldomero. Great guy and very helpful with information in route to the hotel. Everyone...Everyone, was so friendly and always acknowledged you with a "hola."
Manuel in the restaurant was outstanding to say the least. Many times he went out of his way to accommodate our requests. He was more than enjoyable throughout the stay. Outstanding meal entrees, and snacks. Gracias Manuel !
The grounds of the property were beautiful. Really immaculate. Beautiful healthy flowers, and ponds. The architecture and design is worth marveling. Dozens and dozens of small candles bordered the outdoor corridors.
To all the staff, thank you for such a memorable experience.
Read more
Date of stay: February 2020
Rooms
Location
Service
Room Tip:Â Approximately 15-20 minutes from airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
For Hilton Guatemala City it is a pleasure to know how to assist you and make you feel at home, for our team it is a pleasure to support you in your requirements. We are waiting for you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location was awful, nothing interesting nearby. Getting from zona 10 to hotel (approx 5-8 miles) took two hours. Upon arrival, TV didn't work. Two hours later was fixed. Bathroom tiles chipped, with some mold. Tub enamel was also chipped. Shower head corroded. Standing water on floor under bathroom sink. Fortunately, we only stayed overnight, leaving early the next morning. One positive, decent food in restaurant.
Read more
Date of stay: January 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Breakfast seems to be included in some packages.
I arranged a ride to the airport from the hotel at the front desk but if you need a pick up from the airport I would suggest e ailing the hotel.
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RMÂ 546 - RMÂ 892 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel vista real guatemala city
FORMERLY KNOWN AS
Hotel Vista Real Guatemala
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.