Hilton Guatemala City

Hilton Guatemala City

Traveller (106)
Panorama at the Hotel Vista Real Guatemala
360
Panoramas (29)
Hilton Guatemala City
Videos (1)

View prices for your travel dates

Did you already book this hotel?
Tell us so we can help you plan.
Avg. RM 706 /night, 2/15 - 2/16
RM 981
per night
RM 715
per night
RM 448
per night

Feb

Mar

15 Feb
Today

17 Feb

19 Feb

21 Feb

23 Feb

25 Feb

27 Feb

1 Mar

3 Mar

5 Mar

7 Mar

9 Mar

11 Mar

13 Mar

15 Mar

17 Mar
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher

About

#18 of 60 hotels in Guatemala City
4.1 of 5 bubbles
Location
4.2 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.1 of 5 bubbles
Cleanliness
4.2 of 5 bubbles
Service
4.3 of 5 bubbles
Sleep Quality
Plan a getaway at Hilton Guatemala City, set in an exclusive residential neighborhood near historic downtown. The hotel offers free shuttle service, connecting you to the best of Guatemala City. A charming and relaxing retreat, our hotel is rich in colonial architecture, murals, wood carvings and quarry statues. Guest rooms are inviting spaces with high ceilings and large windows that welcome in the natural light. Enjoy plush beds, free WiFi, an HDTV and work desk. Suites offer even more space with a separate living area and dining table for 2 people. Executive rooms are designed especially for guests here on business.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Valet parking
Paid wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shared lounge / TV area
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
Room service
Safe
Sofa
Telephone
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Mountain View
Romantic
Languages Spoken
English, Spanish
Hotel links
Traveller rating
  • 127
  • 21
  • 13
  • 10
  • 16
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
rachel b wrote a review Jun 2023
Brooklyn, New York
Hotel's Favourite
5.0 of 5 bubbles
The team here took such good care of me. I called ahead to have them pick me up from the airport and it was such a relief/good feeling after landing late at night in a new city to see Marco Tulio holding a Hilton sign with my name ready to take me to the hotel. You all were fantastic. The room was large and comfortable and the meals were good.
Read more
Date of stay: June 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 2 Apr 2024
Dear RachelbX8942LN, We appreciate the time you took to share the experience during your stay. We are delighted you enjoyed your stay with us and that our team members took really good care of you! We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We will gladly be passing on your congratulations to our team members. We are looking forward to welcoming you again very soon! Should you require further assistance, please do not hesitate to contact us. Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrewhaucke wrote a review Mar 2022
Nashville, Tennessee
4.0 of 5 bubbles
Check-in was very smooth, I had a trainee assist me and she did a wonderful job. Masks are required in the hotel, and once or twice I was gently reminded to put mine back on (forgetful, not rebellious!) so it's good to know people still enforce that.

As a Diamond Honors member I was upgraded to a awesome suite room. Very spacious, all the amenities were easy to operate (except there was no mini-fridge, so I kept having to request ice) and the bed was super comfortable. The shower has reliable hot water and great pressure. Housekeeping made my room look like new every day, no need to request anything.

Breakfast was different each day, so that was nice. Weekdays were a little more basic with weekends having larger spreads. Dining was casual but such a beautiful setting with the large entries, high ceilings, and natural lighting. We had dinner twice in the restaurant with great service and even better food.

I was hoping to go for a swim, but the pool looked a little on the dirty side. The hot tub was clean, but not very hot....but warm enough that I enjoyed a long soak late at night one night, much needed relief from all the sightseeing we did.

All employees that I interacted with were very friendly and accommodating, which is expected at Hiltons. They assisted me in getting a COVD test for my return flight and that process was easier than expected.

Regarding getting around, for any intrepid travelers, you can walk down a fairly busy road to get to the shopping/dining areas, it's about 20 minutes. Or you can call an Uber, they are fast, cheap, and reliable. Being on a busy road, please note that it can get noisy if your room faces the street. Ours did, but we were exhausted at the end of each day so we slept well!

Everything considered, I would not hesitate to stay at this hotel the next time I come to Guatemala City.
Read more
Date of stay: March 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giancarlo Buezo, Otro at Hilton Guatemala City
Responded 22 Mar 2022
Dear Mr. Haucke: I do really appreciate the time you have taken to share your experience at Hilton Guatemala City. First, I am so happy you have a nice check in with our team, and we are still working to keep Covid measure to protect our guest's health. Secondly, We work every day that all our guest and our Diamond members enjoy their rooms and theirs benefits as members, due we appreciate your loyalty to Hilton. On the other hand, We are thankful of your comments about the swimming pool, we clean up every day as it is outdoor sometimes it could look no nice all day long, but we are working on that and improve it. Finally, It is nice to know you have an overall stay comfortable about location, room and staff interaction. Next time you visit Guatemala, we will more than happy to serve you. We hope to see you in the near future. Giancarlo Buezo Front Desk Manager Hilton Guatemala City
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
betiver wrote a review Mar 2024
Panama City, Panama
3.0 of 5 bubbles
Nice facilities. Service not very focused on the customer. Difficult access for people with limited mobility.

1. They do not receive packages
We made some purchases to be delivered to the hotel, and the person who brought them had to return several times until we were there because at the reception they said they could not receive packages for guests. On one occasion we were having lunch at the restaurant and they did not have the initiative to at least notify us so that we could go out and look for the shipment. Which was also nothing extraordinary in size or condition.
2. Not even for medical care
One person who was with our group had serious stomach problems (be very careful with water in general!) and on a night when we needed help getting oral fluids to rehydrate, it was not possible for them to help us coordinate They took the serum to the room, we had to go to the lobby (which is not close) at 11 pm to receive it directly from the pharmacy staff because it was not possible for them to agree to help us by sending them with one of the cleaning employees or loot boxes that Even at that time they were available.
It is not the service I expected from a hotel of this category.

Ohh, and to top it all off, when we asked for a shaving kit, which other similar hotels easily provide for free, they charged us US$3 for the blade.

The general feeling we are left with is that they comply with the minimum and are not willing to take into account guests' particular needs.
Read more
Google
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5Family wrote a review Mar 2022
Downey, California
1.0 of 5 bubbles
We had a difficult time trying trying to book a double bed room for a family of five, two adults and three children under the age of 10. The reception supervisor had a hostile attitude towards allowing to stay in one room. He informed us about a limit and was not understanding to the fact that we were traveling as a family and that our children were very young. We asked about an extra bed and we offered to pay more, but he was adamant that we book two rooms. Because my husband is from Guatemala and it was my and my children's first time, our comfort was his priority. He informed the reception supervisor that he would be staying with family and that the room would only be for four. The supervisor agreed, but made it clear that my husband would not be allowed to go in and/or visit us in the hotel. This just seemed too hostile for us. We decided to call the Westin Camino Real. Our experience was very positive from the moment making the reservation up until we left the hotel. We had no problem booking for five. We stayed two weeks and I have nothing but wonderful things to say. I have to say that I observed people visiting guests at the Westin without a problem. Everyone there was courteous and attentive. Most importantly, the Westin, Camino Real is in a better part of the city with shops and many restaurants where you can safely walk to. This is not the case with the Hilton; it's next to a busy highway. The main reason I initially wanted to stay at the Hilton is because I am a Hilton Honors Member, however, after having received such an unhelpful and hostile attitude from everyone we spoke to, I'm thankful we stayed elsewhere.
Read more
Date of stay: February 2022
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Revenue Management at Hilton Guatemala City
Responded 2 Mar 2022
Dear Family, We deeply regret all the inconveniences you experienced during your stay. We clearly understand that it was a misunderstanding that caused this situation, so we will take corrective and service measures with our staff to prevent this from happening in the future. We sincerely appreciate that you have taken the time to tell us about your experience and allow us to correct it, as we believe that this is the only way to improve. Kind regards!.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AQstaci wrote a review Jun 2023
New Orleans, Louisiana
5.0 of 5 bubbles
We had a wonderful experience! Unfortunately, we were only there for 1 night. Vey safe and secure property! Maria at checkin was wonderful and went out of her way for a need we had! She speaks great English as well! From the bellmen to the door man everyone was spot on welcoming and always asking if we needed anything! We had room service one night and breakfast buffet in the morning! Breakfast buffet is not to miss..fresh juices and fruit, eggs cooked to order and just enough away from the city so that a garden room is vey quiet!
Read more
Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 2 Apr 2024
Dear AQstaci, We appreciate the time you took to share your experience during your stay with us. We are delighted to know you enjoyed our service and facilities. We are proud that our team members did make a difference for your stay. As Hilton, we are committed to our guests and to deliver exceptional experiences. We will gladly be passing on your congratulations to our team members. We are looking forward to welcoming you again very soon! Should you require further assistance, please do not hesitate to contact us. Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yellowcockatiel wrote a review May 2024
Singapore, Singapore
+1
5.0 of 5 bubbles
We had a lovely stay in a colonial-styled hotel. The hotel was very clean and well maintained. It was located slightly outside the city centre and might take about 30min by uber to get into the city, depending on traffic conditions. One disadvantage was the lack of shops, restaurants and amenities within walking distance.

As Hilton members, we appreciated the significant room upgrade and daily breakfast. We observed a much larger breakfast selection on Sundays and on days where an event/conference was ongoing. The lounge was opened only on weekdays for a brief 6-8pm where a light selection of canapés and alcohol were offered.

Staff members were all hardworking and friendly. Housekeeping also kept our room cleaned well.
Read more
Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Laura Rivera, Propietario at Hilton Guatemala City
Responded 30 Sept 2024
Dear Lucherylow, We appreciate the time you took to share the experience during your stay. We are delighted to know that you enjoyed our facilities and service. Our executive lounge is open from 7 a.m. until 8 p.m. Our happy hour is from 6 until 8 p.m. And we take care of our Hilton Honors members with special attention to details and we are glad that made a difference during your stay. We are looking forward to seeing you again in a near future! Best regards, Laura Rivera Front Desk Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Timothy E wrote a review May 2021
Panama City, Panama
3.0 of 5 bubbles
Room was ok, nothing big, maids only come every other day, kitchen closes at 830pm.. Staff is friendly, and helpful. 15 dollars charge for taxi from airport to hotel, about a 12 minute ride, so very expensive.
Read more
Review collected in partnership with Hilton Hotels & Resorts
Date of stay: May 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
Thank you time5072021 Our property has colonial characteristics, with a combination of gardens that provide our guests with spaces of relaxation and comfort. We appreciate your comments for us it is important, we have gradually made adjustments to our service hours adhering to sanitary regulations due to this pandemic, as well as implemented our biosecurity program by Hilton taking care of the well-being of our guests. We hope to see you soon!.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paola R wrote a review Feb 2020
5.0 of 5 bubbles
My stay at this hotel was great; my expectations were exceeded! My friend requested shuttle service, and Baldomero picked us up from the airport & tooks us to the hotel. He was very kind & helpful, every time we saw him around. I can say that pretty much about everyone we were in contact with. Alejandro helped us our first breakfast there, and the food & the service were great! He was asked to take pictures & he went out of his way to help us arrange things around in the executive lounge. The housekeepers were also super nice. We went on a little vacation, and I enjoyed our stay at this hotel!
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
Thank you Paolaretana For Hilton Guatemala City it is a pleasure to know how to assist you and make you feel at home, for our team it is a pleasure to support you in your requirements. We are waiting for you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eric Jon wrote a review Feb 2020
5.0 of 5 bubbles
Had an absolutely wonderful experience at this Hitlon property. Srarting with being met at the airport by Baldomero. Great guy and very helpful with information in route to the hotel. Everyone...Everyone, was so friendly and always acknowledged you with a "hola."

Manuel in the restaurant was outstanding to say the least. Many times he went out of his way to accommodate our requests. He was more than enjoyable throughout the stay. Outstanding meal entrees, and snacks. Gracias Manuel !

The grounds of the property were beautiful. Really immaculate. Beautiful healthy flowers, and ponds. The architecture and design is worth marveling. Dozens and dozens of small candles bordered the outdoor corridors.

To all the staff, thank you for such a memorable experience.
Read more
Date of stay: February 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Approximately 15-20 minutes from airport
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Zulma Mayorga, Ventas at Hilton Guatemala City
Responded 30 Sept 2021
For Hilton Guatemala City it is a pleasure to know how to assist you and make you feel at home, for our team it is a pleasure to support you in your requirements. We are waiting for you soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Robin B wrote a review 9 Feb
2.0 of 5 bubbles
Location was awful, nothing interesting nearby. Getting from zona 10 to hotel (approx 5-8 miles) took two hours. Upon arrival, TV didn't work. Two hours later was fixed. Bathroom tiles chipped, with some mold. Tub enamel was also chipped. Shower head corroded. Standing water on floor under bathroom sink. Fortunately, we only stayed overnight, leaving early the next morning. One positive, decent food in restaurant.
Read more
Date of stay: January 2025
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica G asked a question Aug 2022
Guatemala City, Guatemala11 contributions19 helpful votes
Is the pool heated?
Answer from 5Family
Downey, California2 contributions4 helpful votes
No, the pool is not heated. However, there is a heated jacuzzi right next to the pool.
Mixco, Guatemala
Yes, the hotel provide towel for pool area.
Answer from Mindy M
Dallas, Texas49 contributions19 helpful votes
Breakfast seems to be included in some packages. I arranged a ride to the airport from the hotel at the front desk but if you need a pick up from the airport I would suggest e ailing the hotel.
Kathleen A asked a question Nov 2015
1 contribution1 helpful vote
How far is this property from the airport?
Answer from Max
Minneapolis, Minnesota23 helpful votes
15 to 30 minutes with traffic
Kamesha wrote a tip Feb 2023
21 contributions2 helpful votes
3.0 of 5 bubbles
"Avoid using the shuttle or taxi"
Read full review
V-A T wrote a tip May 2022
Tenafly, New Jersey36 contributions48 helpful votes
3.0 of 5 bubbles
"Don’t stay here."
Read full review
Eric Jon wrote a tip Feb 2020
6 contributions1 helpful vote
5.0 of 5 bubbles
"Approximately 15-20 minutes from airport"
Read full review
710dannw wrote a tip Jan 2020
Grand Rapids, Michigan3 contributions1 helpful vote
5.0 of 5 bubbles
"Request interior garden to limit road. Noise"
Read full review
Cordelia V wrote a tip Nov 2019
Frankfurt, Germany152 contributions93 helpful votes
3.0 of 5 bubbles
"Ask for a room facing the garden to avoid the street noise."
Read full review
Not the right property for you?
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 546 - RM 892 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel vista real guatemala city
FORMERLY KNOWN AS
Hotel Vista Real Guatemala
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
130
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

HILTON GUATEMALA CITY: UPDATED 2025 Hotel Reviews, Price Comparison and 504 Photos - Tripadvisor

Frequently Asked Questions about Hilton Guatemala City
Which popular attractions are close to Hilton Guatemala City?
Nearby attractions include GLOBAL TRAVEL (0.8 km) and Metroplaza (1.0 km).
What are some of the property amenities at Hilton Guatemala City?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Guatemala City?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hilton Guatemala City?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Guatemala City?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Hilton Guatemala City?
Conveniently located restaurants include Tua Bistro, San Martin, and 100 Montaditos.
Are there opportunities to exercise at Hilton Guatemala City?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hilton Guatemala City have airport transportation?
Yes, Hilton Guatemala City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Guatemala City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Guatemala City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Guatemala City offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
All Guatemala City HotelsGuatemala City Hotel DealsLast Minute Hotels in Guatemala CityHotels near Hilton Guatemala City
Things to DoRestaurantsFlightsHoliday RentalsTravel StoriesCruisesCar Hire