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Calle 14 5-09 Zona 10, Guatemala City 01010 Guatemala
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Traveller (60)
Room & Suite (38)
Pool & Beach (9)

About

#22 of 83 hotels in Guatemala City
Location
Cleanliness
Service
Value
*** Apart - Hotel Casa Serena *** Your Home Away from Home It is an ideal place for people who travel for business or pleasure to Guatemala City We are 10 minutes from the international Airport, 15 minutes from Downtown,right in the heart of the business Sector of Guatemala City, near the most important Restaurants, Malls and Museums. With our personalized service, 30 well designed and equipped suites, we will make your stay a memorable experience. Fine hospitality and great service has always characterized the manner we treat each and every one of our guests
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Paid wifi
Hot bath
Outdoor pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Dining area
Housekeeping
Room service
Safe
Seating area
Kitchenette
Microwave
Telephone
Refrigerator
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Charming
47Reviews0Q+A6Room tips
Traveller rating
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Jeffrey P wrote a review May 2019
Doylestown, Pennsylvania50 contributions9 helpful votes
I stayed here with my partner, our baby, and a friend and her child in a two bedroom two bath apartment room for a week in April. I found it on Airbnb but you can book through hotel booking sites as well. We loved it! The amount of space you get for the money is amazing and a great choice for a longer stay. The common areas are beautiful! The breakfast is not as big as the bigger hotels but plenty and good. The customer service is wonderful. Everyone was so helpful the entire time. It does seem like some rooms are more updated than others so you may want to ask about that when booking. Location is perfect. We would definitely return.
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Date of stay: April 2019Trip type: Travelled with family
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Response from Yolman L, Redes Sociales at Casa Serena Apart - Hotel
Responded 4 Jun 2019
Thank you very much for your valuation, We will be waiting for your arrival again, We love that you visit us. serena house Apart - Hotel is "Your home away from home".
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Violeta Resendiz wrote a review Apr 2019
Maryland3 contributions
I visited this hotel and was very pleased with my visit. From the time I walked in every single worker was very nice, polite, helpful and friendly. Breakfast was included and yummy! Had a choice of Guatemalan or American options, cooks very very nice. Hotel has a home feel, beautiful gardens and very well kept/clean pool. Beds were so comfortable, not all rooms have AC but there is a big fan for the room with no AC. My only complaint would have to be internet connection, it wasn’t the greatest but not a huge deal.
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Date of stay: April 2019Trip type: Travelled with family
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Response from Yolman L, Redes Sociales at Casa Serena Apart - Hotel
Responded 4 Jun 2019
Thank you very much for your opinion, we have improved our internet to 100 Mb. to improve the service the next time you visit us, we hope you come back soon, Apart - Hotel Casa Serena is "Your home away from home".
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Dagny wrote a review Jan 2019
Winkfield, United Kingdom17 contributions4 helpful votes
This hotel has been for us as a family like a home when we come to stay in Guatemala every two years or so. The service is amazing, always ready to help with anything and with a smile. The rooms (specially the apartments) are modern and clean. Breakfast is included in the price and delicious! They offer the shuttle service to the airport. The area is full of restaurants and bars which makes it a bit noisy over the weekends but there are double glazed windows and you can hardly hear anything. I really recommend this hotel.
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Date of stay: December 2018
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Response from Yolman L, Redes Sociales at Casa Serena Apart - Hotel
Responded 4 Jun 2019
Thank you very much, for us it is always a pleasure to serve you in the best possible way, Thank you for your preference and your good comments, We hope to see you soon, a cordial greeting from the Casa Serena Family.
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Rocio S wrote a review Aug 2018
1 contribution
Best hotel/apartment for families traveling with anyone, but especially young children. Mine are 11, 7 and 5 and they all found something they loved about it. The hotel had a great pool, hot tub, a game room with pool table and ping pong, and a fuseball (sp?) table. There was a mix-up with my reservation at first, but they bent over backwards to work it out so I could be comfortable and managed to stay the whole time. Great and safe location. My kids and I walked around during the day and night to eat and it was great. It's within two walks to Oakland Mall (amazing!) and hotel staff is available for anything you need them for. We were able to do our laundry for $5 dollars a load. Expensive but convenient and super easy. Hotel is always being cleaned and there is always security at the door. The park for kids is great and while I ate breakfast the kids played in front. Loved everything.
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Date of stay: July 2018
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Location
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Trip type: Travelled with family
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Response from Yolman L, Encargado de Redes Sociales. at Casa Serena Apart - Hotel
Responded 13 Nov 2018
Thank you very much for your comments, it was a pleasure to have you and your family with us, we hope to have you again in our hotel, Hotel Casa Serena will always be "Your Home Away from Home, thank you for choosing us.
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PattyMT wrote a review Aug 2018
San Salvador, El Salvador70 contributions11 helpful votes
This is my second time at this hotel, and I definitely will come back. This place is fabulous and has everything you need and more. We stayed in a fabulous suite with two large bedrooms and couldn't be happier. The bathrooms are huge too, and very clean. As I was traveling with a baby and a toddler, I can say we all enjoyed the big space so much, instead of being in a typical four-wall hotel room. The kitchen and living room are very comfortable and allowed to prepare some meals for the little ones. It has a great playground with swings and slides and a pool. Breakfast is really good, the staff is very friendly and helpful. Great location, close to good restaurants and bars. Perfect for families. I recommend it 100%
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Date of stay: August 2018
Rooms
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Trip type: Travelled with family
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Response from Yolman L, Encargado de Redes Sociales. at Casa Serena Apart - Hotel
Responded 13 Nov 2018
We love that you visit us with your family, thanks for your comments this will always be "Your Home away from Home, we hope to see you soon.
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dlhint wrote a review Jan 2018
Minneapolis, Minnesota2 contributions
This place is fabulous. When we got to our room, our daughters asked if we had the right room. There was a full kitchen, dining room, living room, and 2 large bedrooms along with a great view. Staff was very friendly & helpful setting up complimentary shuttle to the airport. Speaking of which the complimentary breakfast for the 4 of us was wonderful with many options including an omelette station. Used the hot tub but not the kids area/pool since it was pretty cold outside. Also, did not order from the room service menu as it was limited and fairly expensive. Plenty of options close by to dine or to take out. Location was walking distance to many restaurants and shops in Zone 10 along with the Gallo Christmas display (seasonal obviously). Never felt any danger walking anywhere near the hotel even at night. Great experience.
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Date of stay: November 2017
Value
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: If possible, pay the extra for the 2 br. Huge amount of space. Also prefer higher floor for more...
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Response from Yolman L, Encargado Redes Sociales at Casa Serena Apart - Hotel
Responded 15 Feb 2018
Thank you for choosing Apart-Hotel Casa Serena, "Your home away from home", For us it is a pleasure to serve you in the best possible way, Thanks to your comments we are better every day, We hope to have her again with us, Best Regards,
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PattyMT wrote a review May 2017
San Salvador, El Salvador70 contributions11 helpful votes
I really liked this hotel, location couldn't be better. The junior suite I stayed in had two separated rooms, a kitchen, living room and a very spacious bathroom. Everything was clean. I do have to say the suite needs more a/c, there's only one in the main bedroom. Breakfast was very good. I loved that it has a nice pool and a playground for kids. since I was on a business/family trip, this was great for my toddler, instead of having her in the room watching tv.
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Date of stay: May 2017
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Trip type: Travelled with family
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Response from Yolman L, Director de Relaciones Públicas at Casa Serena Apart - Hotel
Responded 23 Nov 2017
Thanks for your comment, this helps us to be better. We wish to have you again with us, thanks for choosing Apart-Hotel Casa Serena, ''Your home away from home''.
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Andrei G wrote a review May 2017
Mexico City, Mexico18 contributions9 helpful votes
We were very happy with the Casa Serena. It is one of the smaller hotels in the area, but really has everything you need. The rooms are huge: great for families. Guatemala City gets has a lot of bad rap, but it, actually, has quite a bit to see, and Casa Serena gives you a nice home in town to stay. The immediate neighbourhood is, I guess, as good as it gets in that city: perhaps, not quite charming, but, certainly, comfortable, full of restaurants/shopping and reasonably safe. If traveling with family, I can hardly think of a better place in town. My only (minor) advice would be to improve on the breakfast variety: it is not bad, but somewhat limited (bigger hotels in the area really do much better in my experience).
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Review collected in partnership with this hotel
Date of stay: February 2017Trip type: Travelled with family
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Response from Yolman L, Director de Relaciones Públicas at Casa Serena Apart - Hotel
Responded 23 Nov 2017
Thank you for your comment, this will help us to serve you better in your next stay, thank you for choosing Apart-Hotel Casa Serena, ''Your home away from home''.
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Monita wrote a review Feb 2017
Houston, Texas297 contributions204 helpful votes
Pros: -The hotel's installations are good and well maintained. -The apartments are very spacious and have everything you need for your stay. - It is within walking distance to Oakland mall, shops, and restaurants. Cons: - Complementary car service is "complementary" depending on who you talk to at the hotel; I talked to 3 different people and they said it was and had always been complementary. However, when the manager (Vidal) he said it was never complementary and that each service (even around the corner) was U$17. - Food is very expensive. The room service is Four Seasons type of prices. - Breakfast is only included for 2 people per apartment. - There is no elevator. - Some of the rooms have windows at the bathroom where people from the next building can easily se you.
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Date of stay: December 2016
Rooms
Cleanliness
Service
Trip type: Travelled with family
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Response from VIRGILIO M, Gerente at Casa Serena Apart - Hotel
Responded 29 May 2017
dear NegroyCasnche. I am sorry for the lock of information, and confusion, you might have experienced I will try to give you the right information as follows: 1.The shuttle from the hotel to airport and viceversa, is free from monday 07:00am to 5:00pm Any other shuttle, is charged depending on distance, on saturdays and sundays we have no free shuttles to or from airport and of course we do have minimum fare, which is $7.00 not $17.00. It is important to know, that if it's real near minimum fare is charged 2.- Related to food prices, we serve high quality and international dishes, 3.- About the breakfast we serve a high quality bufe and there is always the option of negotiate room prices, and number of breakfasts. 4.- About the elevator issue . We have two towers, 4 floors each one and of course, both towers has elevators. now we have a third building two floors, there we have only stairs but we give the options to our clients, and Finally dear negroycanche our bathroom windows are all tinted. we do appreciate your important comments, they always help us to know what is excellent, and what we should improve, for any other doubts or comments please do not hesitate to get in touch with us.
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Rebecca_travelsaway wrote a review Dec 2016
Nairobi, Kenya71 contributions24 helpful votes
I stayed here for 6 weeks, in Guatemala for work. The apartments were well equipped and the grounds were very pleasant & relaxing. Unfortunately I only got to use the spa pool / Jacuzzi once. Excellent choice for breakfast every morning, from healthy fruit & muesli etc, to eggs & more traditional central American beans, plantains etc. Staff were incredibly friendly and welcoming. The only disadvantage was the noise from rather loud places nearby, so I would suggest a room at the back.
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Date of stay: December 2016
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Rooms at the back will be quieter
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PRICE RANGE
US$141 - US$185 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
30
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Frequently Asked Questions about Casa Serena Apart - Hotel
Which popular attractions are close to Casa Serena Apart - Hotel?
Nearby attractions include Plaza Fontabella (0.2 km), Zona Viva (0.3 km), and Shakespeare's Pub (0.4 km).
What are some of the property amenities at Casa Serena Apart - Hotel?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Casa Serena Apart - Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Casa Serena Apart - Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Casa Serena Apart - Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Casa Serena Apart - Hotel?
Conveniently located restaurants include The Market, Cadejo Brewing Company Beerhouse & Grill, and Picasso Stone flame oven.
Are there opportunities to exercise at Casa Serena Apart - Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Casa Serena Apart - Hotel have an airport shuttle?
Yes, Casa Serena Apart - Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Casa Serena Apart - Hotel have airport transportation?
Yes, Casa Serena Apart - Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Casa Serena Apart - Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Casa Serena Apart - Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.