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Hotel Biltmore

5.2 km from Guatemala City centre
  • Breakfast included
  • Room Service
  • Bar/Lounge
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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Calle 0-31 15, Guatemala City 01010, Guatemala
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245 Reviews from our TripAdvisor Community

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Showing 122: English reviews
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Washington DC, District of Columbia
Reviewed yesterday NEW

The Biltmore is not flashy but delivers on most fronts. The breakfast is very complete and quite good for a buffet style. It is always crowded but has enough seating to accommodate everyone. The staff is in general nice and quick to respond. Previously, internet in your room was an extra charge but now it is included and is quite...

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Helpful?
Thank Gandalf29
Buenos Aires, Argentina
Reviewed 5 days ago NEW

No complaints Good service, great room - clean, comfy beds all high quality. Close to bars and dining options. Service was brilliant, there was an issue with the beds in our room (we wanted twin and we got a king bed) , they were very accommodating and friendly.

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Thank 3579sally
Chicago, Illinois
Reviewed 2 weeks ago

I really liked the hotel, in my experience I personally had a comfortable stay, room was very Nice and Clean and best of all hotel was only 10 minutes away from airport and shuttle was provided. The only complaint I have is that front desk customer service agent was not that friendly, was so serious most of the time, wasn't...

Review collected in partnership with this hotel
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Thank evy853
Lima, Peru
Reviewed 2 weeks ago

During my checkout the front desk agent ask me to pay 10 USD because i went just one day to the pool on Sunday. Acoording to their policy she told me that access to the pool was not included in my reservation, since i just went for business. I ask her to put it in my receipt and charge it...

Review collected in partnership with this hotel
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Thank Roy B
Raleigh, North Carolina
Reviewed 2 weeks ago

The sheets or covers on the bed are awful!!! Everyone talks about how heavy and uncomfortable they are. The room are very over-priced. I like the shower, it is awesome. TV quality is very good. Would stay here again if the prices were lower.

Review collected in partnership with this hotel
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Thank gunterclaudiag
Reviewed 4 weeks ago

The one nice thing about this hotel is the location. It's with several other hotels and in an area that is heavily patrolled by police and security officers to protect tourists. Walking the streets in that area, we felt safe. The breakfast was very good. We did have some issues with the WIFI but did get that resolved. It was...

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Thank Hobbesey
Virginia Beach, Virginia
Reviewed 4 weeks ago via mobile

My buddy and I stayed at the Biltmore two times this visit to Guatemala. The first stay was for 2 days 1/8-9. This experience was up to our normal expectations as we have stayed here in years past and have always been pleased. My only comment is that after I knew a day or so prior to arriving I attempted...

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Thank ULKYDOG
Moraira
Reviewed 11 December 2016

We spent two nights at the Biltmore, which is in a very good neighbourhood of Guatemala City in November 2016. We were upgraded to a suite on the top floor, because the hotel was packed due to a bank event. The event was an extremely noisy one, which went on all night just outside our window. We slept with the...

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Thank julietyjuan
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear julietyjuan, We will make everything in our power to make sure this won’t happen again, your comment will be handle in a serious and strict way. We already sent your comment to the department in charge of it. We deeply value your relationship with Hotel Biltmore Guaemala, and are committed to providing you with the highest level of service...

Sao Paulo, SP
Reviewed 6 December 2016

Big clean rooms, with a desk, very friendly staff. Breakfast has some opportunities, as there are only two people to serve, clean and arrange the tables, so usually there are no plates, no glasses, some food is finished, and have to look for the guys in the kitchen. Depending on the rate, you have to pay the internet (USD 15...

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Thank Juestra
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Juestra, Please accept our sincere apologies for the inconvenience you may have experienced during your stary, we deeply apologize for that and we are sorry that you were disappointed these time, on behalf of Hotel Biltmore Guatemala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality at your visit which is...

Managua, Nicaragua
Reviewed 18 November 2016

Great price benefit. Highly recommended for business stays. Breakfast is varied and staff are highly accessible. No problem for families. Hotel interconnected with lobby to the areas. Worth the stay, good pricing

Review collected in partnership with this hotel
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Thank Luispastran
Luisa B, Public Relations Manager at Hotel Biltmore, responded to this review

Dear Luispastran, We would like to thank you for your visit to Hotel Biltmore Guatemala. It was truly a pleasure to serve you. We look forward to seeing you again hopefully, in the near future. Regards,

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Tennis Court
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Breakfast included
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Biltmore Express Hotel in conveniently located only 8 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Express, a new hotel concept for executive travelers who enjoy feeling at home. ... more   less 

Additional Information about Hotel Biltmore

Address: Calle 0-31 15, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: RM432 - RM651 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Biltmore 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hotel Biltmore Express
Hotel Biltmore Guatemala/Guatemala City
Hotel Style:
#13 Business Hotel in Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Biltmore staff and other travellers.
5 questions
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Greenville, South Carolina, USA

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Questions? Get answers from Hotel Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room away from event noise”
 of 5 bubbles 90AndreaS, 14 Nov 2016 | Read review
“Second floor is undergoing remodels and it gets noisy during the day”
 of 5 bubbles 774andresf, 1 Sep 2016 | Read review
“Ask for a room with a view, not just the back or roof of other buildings”
 of 5 bubbles mildew1949, 24 Aug 2016 | Read review
“View over the Westin Camino Real Pool area is better than the other side.”
 of 5 bubbles Travellerstails, 19 Jun 2016 | Read review
“Be sure to stay at the back of the hotel and not near the front where you hear the discos a great deal.”
 of 5 bubbles cfuller603, 19 Apr 2016 | Read review
5 of 5