Biltmore Hotel in conveniently located only 15 minutes away from La Aurora International Airport in the "Zona Viva", which is the center of the business and commercial part of the city, and very close to museums, restaurants, bars and shopping malls. Enjoy your business trip to Guatemala staying at the Biltmore Hotel, a new hotel concept for executive travelers who enjoy feeling at home.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Spanish
Location
15 Calle 0-31, Guatemala City 01010 Guatemala
Hotel Biltmore Guatemala
485 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Close to the airport. The rooms were spacious and clean. Check-in was quick and simple. We ordered room service, which took only a short amount of time and the food was delicious. Staff were very helpful and friendly. Overall a great experience.
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Date of stay: December 2024
Value
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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The hotel is very practical and the accommodations are consistent with the rates. The rooms are spacious and comfortable. Ideal for short stays or business. It is part of The Westin Camino Real so by paying an additional fee (USD10) you can use the facilities of the second one (swimming pool, gym...).
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Excellent service. Hyper comfortable beds. I only felt a lot of noise in the morning because my flat neighbor puts on the radio very loud when he bathed and woke me up. The breakfast waiter was very attentive brought me a banana for my diet with all the love in the world.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel upholds cleanliness standards, but charges for every service (water bottle, dental kit) before providing them. Only one complimentary bottle is provided per day, with additional bottles charged at five-star hotel rates. The breakfast selection is minimal, with limited or no vegetarian options. My request for a cappuccino was declined, and I had to ask for a refrigerator. On the second day, the door was locked from the inside, requiring a call to security and maintenance. Overall, it does not offer value for the price.
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Date of stay: September 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The employees were friendly at all times. The room was clean and the bathrooms were impeccable. Very good beds and fresh, clean bedding. I recommend breakfast. The location is unbeatable as it is close to places of interest and accessible transportation. It includes free parking which is very convenient.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Solicitar la reservación que incluye desayuno, es muy bueno y aprovechar que cuenta con parqueo...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really liked staying here because the guest service is very good and the services they offer, although few, are of good quality. I really liked the breakfast they offer because I felt it gave me a good start to my day. From check in to check out I felt very relaxed and pampered.
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Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I frequently travel to Guatemala and have stayed at this hotel countless times over the past 20 years, but I can no longer tolerate the experience. It's time for me to find a new place, and I strongly recommend you do the same. The front desk staff are not just unhelpful; they are downright rude, going out of their way to make your stay utterly miserable—I mean it, MISERABLE.
From the parking situation to room service and a malfunctioning air conditioning unit, every aspect of my stay has been a struggle. If you're looking for a taste of customer service purgatory in Zone 10, look no further than the Biltmore Hotel—you'll find plenty of it here.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
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Trip type: Travelled as a couple
Room Tip:Avoid the front desk like the plague. It would be better for them to use automated check outs...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
From check in to check out. The staff was amazing. The room was clean and the bed was very comfortable. I wanted to take the pillows home with me. The front desk was bilingual and helped me with a lot of planning and activities. My husband enjoyed the breakfast, but due to my diet I was limited in what I could eat. The gym has only cardio equipment, but I was told that you can go to the attached Westin and use their facilities gym for $10. Overall I definitely would recommend them.
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Review collected in partnership with this hotel
Date of stay: March 2020
Room Tip:Make sure to purchase snacks prior to getting to the room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sthephany Corado, Propietario at Hotel Biltmore Guatemala
Responded 13 Mar 2020
Thank you for your great review! We feel happy to know that you had a great stay and the hotel met your expectations. Best regards, Majo Zepeda Public Relations Coordinator
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In the heart of Guatemala City, this hotel was all we needed. It is a more affordable option from the Westin Camino, but they are connected. Which means we had access to the amenities of the Westin. I found that to be a plus. The staff was wonderful. The rooms were comfortable enough and very clean. Breakfast was very good. But room service was even better. The food came from the restaurant of the Westin which was delicious.But you also have many restaurants and shopping areas are walking distance. I would definitely stay there again if I go back to Guatemala. Having a stress-free, comfortable, and accessible hotel is part of the enjoyment of vacation.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Recepción Biltmore, Atención al huésped/Recepción at Hotel Biltmore Guatemala
Responded 23 Mar 2021
Dear Guest, thank you for your great review! We feel very happy to know that you had a great stay and the hotel met your expectations. Best regards, Hilda Arias Frontdesk
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff members were all so helpful and polite, my room was spacious and clean, and the hotel in general was nice and quiet. The complimentary, buffet-style breakfast has a wide range of food and drink options. This will be my new go-to hotel when I'm in Guatemala City!
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just request a room with two beds and pay that fee - or the difference of one bed vs two and the baby will stay free. NO problem - the hotel is very helpful Best wishes!!
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 419 - RM 588 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel biltmore express
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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