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Best Western Plus Hotel Stofella

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Best Western Plus Hotel Stofella
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249 Reviews from our TripAdvisor Community

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Reviewed 16 April 2017 via mobile

We spent there for 2 nights. One night eith friends and the second nighr with a group travelling in Guatemala. Very low kevel hotel with very poor service. Almost no english. Small room on the 3rd floor in the new wing. No windows and an impossible a/c. Service in breakfast was very slow and very in effective. Choose a different...

Thank grsapir
Denver, Colorado
Reviewed 21 March 2017

Although we spent only one evening here, we were pleasantly surprised at the accommodations. The room and lobby are attractive and they have a great breakfast buffet and coffee is available 24/7. There are several other restaurants in the area and the area is safe to stroll around.

Thank Doug K
Reviewed 17 March 2017

Stayed in this hotel with OAT TOUR. Usually I try to stay in better Hotels than BW. Everything was good, I can't believe this is Best Western! Safe area to walk, hot water, decent breakfast, etc. If room would have a view, I will give 5 star

Thank Gerona12
Reviewed 14 March 2017

I stayed here on an official trip, I wasn't particularly impressed with the amenities within the room or the general housekeeping. Yet it was clean enough and good for short stay. the best part was that its so centrally located that its an easy walk to any restaurant or good places so to stay. so its just for the location...

Thank Harjot K
Reviewed 12 March 2017

i dont normally pay in advance. this time i did through orbitz and expedia. went to check out they had no notice of my payment. after an hour and a half the smug and impolite carlos at the desk contacted orbitz found the payment and said sorry. i got home and he had charged me that day also. i called...

1Thank tim c
Julio G, General Manager at Best Western Plus Hotel Stofella, responded to this review

We are very sorry for the inconveniences. Unfortunately the hotel never receive the payment or instructions from Orbitz and you need to ask them to address the situation as you reserve through them.

Reviewed 8 March 2017 via mobile

Please consider this a formal complaint on this hotel. I will also be contacting the better business bureau on the parent company, Best Western International. I had modified my reservation with booking.com on 2/22. I received an email confirmation from booking with an approval from the hotel of the date change for my reservation from 3/3 to 3/4 on 2/22....

1Thank Andre S
Julio G, General Manager at Best Western Plus Hotel Stofella, responded to this review

Dear Mr. Andre, we are very sorry about your inconveniences unfortunately the hotel was a third party in your reservation process and according to international policies the only one that can do changes in the reservation is you through the online reservation system that you reserve. As you states if the reservation changes were made through Booking you should talk...

Brighton, Canada
Reviewed 5 March 2017

This hotel was a good option for us in the city as it is so near shops and restaurants that can be accessed in a short stroll from the lobby The rooms are spacious with two beds, a night table with two reading lamps, a nice desk and chair, and a full dresser. It was so nice to be able...

Thank canadakate_11
Livonia, Michigan
Reviewed 1 March 2017 via mobile

This hotel is located nearby a number of high end and high rise hotels. It has everything that you need, though several in our group had trouble with the key cards not working. The buffet breakfast was good, though they were out of milk one morning.

Thank David C
Salida, Colorado
Reviewed 20 January 2017

Appreciated the space in this hotel, very roomy, including the bathroom. Impressive were the bath sheets instead of just a large towel. The bed was comfortable, the room had a safe, CNN English on the TV, and wash cloth although no fridge. Breakfast selections were adequate and the dining area light and pleasant. Liked that many restaurants were within walking...

Thank climber_in_CH
Hudson, Wisconsin
Reviewed 15 January 2017 via mobile

Clean, comfortable, quiet and lots of hot water. Stayed here with a Rotary group and we really enjoyed it. Bottled water everyday in room, breakfast was yummy. After long days it was nice to come back to.

Thank Margaret C

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11/06/2017 12/06/2017
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  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Banquet Room
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Stofella is located in the heart of the zone Viva and ten minutes from the airport. We are surrounded by exclusive stores, office buildings, residential areas and an abundance of restaurants and nightclubs. The Best Western Stofella has luxury rooms fully equipped with automatic locks, cable television, analog dial up dataports, electronic safes and hairdryers. The Trattoria Veneziana Restaurant offer mediterranean and international food you can also ask for room service or have delicious snacks at our Caffee Venezia. ... more   less 

Additional Information about Best Western Plus Hotel Stofella

Address: 2 Avenida 12-28 Zona 10, Guatemala City 01010, Guatemala
Region: Guatemala > Guatemala Department > Guatemala City
Price Range: RM337 - RM568 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus Hotel Stofella 3.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Best Western Stofella Hotel Guatemala City
Best Western Hotel Stofella
Best Western Guatemala City
Guatemala City Best Western
Best Western Plus Hotel Stofella Guatemala/Guatemala City
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus Hotel Stofella staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“preferably ask for higher floor rooms.”
, 14 Mar 2017 | Read review
“All rooms seem to be good.”
377jerryw, 3 Dec 2016 | Read review
“I am sure about the other rooms, but for my room I can hear almost everything. I was on the second floor.”
Jean-Wilner, 24 Nov 2016 | Read review
“quiet ,great location, good breakfast, nice employees.”
perrogaruao, 11 Oct 2016 | Read review
“We stayed on 1st floor room 110 - not recommended”
hokie63, 28 Jan 2016 | Read review
5 of 5
US$91* /night
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Prices are for 1 room, 2 adults
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