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Best Western Plus Hotel Stofella

2 Avenida 12-28 Zona 10, Guatemala City 01010 Guatemala
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Traveller (116)
Room & Suite (41)
Dining (20)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#19 of 58 hotels in Guatemala City
Location
Cleanliness
Service
Value
At the Best Western Plus Hotel Stofella you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Hotel Stofella will stand out among other hotels in Guatemala City,Guatemala. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Plus Hotel Stofella will provide you with the superior customer service that you are used to at any Best Western hotel.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Game room
Board games / puzzles
Taxi service
Business Centre with Internet Access
Car park
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Concierge
Convenience store
Currency exchange
Executive lounge access
Non-smoking hotel
Shops
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish
393Reviews7Q+A28Room tips
Traveller rating
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Chris L wrote a review Nov 2023
Prudhoe, United Kingdom14 contributions8 helpful votes
Excellent all round stay staff very friendly plus English speaking staff available as my Spanish is woeful room very good clean and tidy bedding changed every day. Location very good right in middle of zone 10 near to places with In walking distance of shops and restaurants also the Oakland Mall just down road. Breakfast good plenty of choice for a good start of the day. The gym is small but has enough equipment to get a workout plus a rack of free weights overall everything good would stay again
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Date of stay: November 2023
Value
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Tita C wrote a review May 2023
4 contributions1 helpful vote
Nice hotel near lots of restaurants and shops, also about 15 minutes away from the airport. The staff is very helpful and willing to solve any problems in a positive manner. The restaurant staff was nice also and the breakfast was very good, would stay here again.
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Date of stay: May 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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IanRoss82 wrote a review Mar 2023
Toronto, Canada35 contributions12 helpful votes
This was a very convenient overnight stop before an early morning flight. The staff were great and arranged to-go lunch boxes and a taxi for our 3:30am departure to the airport which was only 10 minutes away. Lots of western and fast food options within a five minute walk including Applebys, TGIF, MacDonalds, Burger King and Pappa Johns. Lots of other hotels in the neighbourhood, but Best Western offered the best price for our overnight purposes.
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Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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milady09 wrote a review Dec 2022
1 contribution
I travel to Guatemala to spend Christmas with the family. We stay at Best Western Stofella, place is well located close to the airport, restaurants, shopping malls, grocery stores. Hotel is clean and the staff went above and beyond to make our stay comfortable. They have parking on site so is very convenient.
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Review collected in partnership with Best Western
Date of stay: December 2022
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Anna P wrote a review Dec 2022
Mississauga5 contributions1 helpful vote
My husband and I stayed here in December 2022 and when we arrived we were put in a room just behind the front desk. The room was the size of a closet facing a brick wall! Definitely not the room we booked which was a standard room. When we asked to get another standard room we were told it was fully booked and had to pay an extra $20 American!! With no choice and being tired after 2 flights we paid the extra fee. We booked this hotel months ago as we were there for a wedding. The room we got after paying an additional 20 dollars was nothing great and located by the hallway near the elevators and stairs. All night and early morning we could hear people walking and talking. There is a reason hotel hallways have carpeting!!! Plus! The hotel was definitely not fully booked as we noticed the next day. We stayed there the last night here as well as it was already booked and this time ended up in a tiny room with a window facing inside the hallway and the restaurant. So if our curtains were open people could literally look inside! Just crazy. Overall, the hotel is in a very good and safe location. Its clean and most staff are very nice. Be aware of this shady business. This is how the front desk staff are making extra money on the side and cheating you!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sally E wrote a review Nov 2022
Tel Aviv, Israel36 contributions5 helpful votes
We arrived at the hotel after our long flights, and found a small, well appointed hotel in the middle of the commercial district. It was our introduction to Guatemala. The staff were very helpful. Our group stayed on the 4th floor; some had an exterior view, others did not, but that was not important. The bathrooms were well equipped with thick wonderful towels, bathrobes and amenities. The rooms were well lit, the beds comfortable with several pillows. The breakfast buffet was well stocked with fresh fruit, eggs of your choice, porridge, fried plantains, refried beans, juice, and plentiful coffee and tea. Altogether, we stayed 3 nights at the hotel and were very satisfied with the service. On our return trip, some of us used the 4th floor lounge, which served a modified breakfast and late afternoon coffee and tea.
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Date of stay: November 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julio Galindo, General Manager at Best Western Plus Hotel Stofella
Responded 24 Nov 2022
Thanks for your comments and preference hope you come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Flaguna wrote a review Jul 2022
Madrid, Spain83 contributions24 helpful votes
On the 13th July I stayed with my family at Best Western Stofella in Guatemala City. I had booked a triple room with exterior views at a cost of 90USD. I was given instead a tiny room that could have well been the broom room in the past, with no windows, and with the door directly opening to the breakfast/rest area which ensured noise from 6:00 to 23:00 and gave no privacy at all. When asked at the reception whether we could have a room similar to the one in the pictures of our reservation I was replied I could for an additional price. I really feel fooled for the price I paid and feel the room description isn’t accurate nor honest. Futhermore and previously this bad experience I had booked another night on 22th july at the same hotel. The booking machine assigned me one smoking room. In the remarks I suggested to the hotel whether it was feasible to have a NON smoking room. The answer from the staff was that I had to pay and extra of 23 $. After the first bad experience I cancelled the second booking. Everything is documented from my part. I asked explanations to the hotel but no one from this organization did not take the trouble to respond me. I strongly do not recommend this hotel at all
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julio Galindo, Director General at Best Western Plus Hotel Stofella
Responded 28 Jul 2022
We are sorry for the inconveniences when you reserve trug a third party is not possible to do changes due to administrative charges. when you reserve in line trug a third party web site the reservation is made automatically out of control of the hotel staff.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anthony wrote a review Jun 2022
Belize City, Belize15 contributions2 helpful votes
I'm currently staying at the Best Western hotel...it's awesome and great to have some English speaking individuals to exchange words with though most of them speaks Spanish. The room wasn't so fancy, however I gotta say in a cold environment the water system is amazing, quick water heating and a amazing electric system that operates by just leaving your door card in the system by the door and it give the room it's electricity. Apart from that experience. Great employees and a wonderful chef and great servers. Would be 5star if they actually have bilingual employees but thanks to Google translation all went well.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julio Galindo, Director General at Best Western Plus Hotel Stofella
Responded 28 Jul 2022
Thanks for your comments hope you come back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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james wrote a review Apr 2022
Guatemala City, Guatemala3 contributions
it was terrible experience. room was second floor . View was nothing but most terrible thing was it is gym view. I didn't aware someone in the Gym can see my room. Nobody informed to me. after wake up in the morning I found someone can see my room in the Gym. Restaurant was small and staffs was nice but food was terrible. Cook didn't know how can cook Omelet and food was not filled on time. Air conditioner was not work well also.
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Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Julio Galindo, General Manager at Best Western Plus Hotel Stofella
Responded 4 Apr 2022
The rooms that have view to the gym have shades that allow you to see from the inside the room but not from the outside in addition to the normal courtains and black outs that you can use to close your window with thease we can ensure your privacy. The gym is also an open outside area. There are several kind of room types and views you can choose with diferent prices. Courtesy breakfast buffet has many options as fruits, cereals, juices, yogurt, hot cakes, bread, cheese, jam and an omelette station where you can have any kind of egg´s style prepared at your choise. We are sorry for the inconveniences and would like to have the opportunity to serve you in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tenerifegary wrote a review Jan 2022
Dix Hills, New York1 contribution
Exceptionally clean and comfortable hotel. Centrally located in Guatemala City, minutes to the airport and within walking distance of a great variety of restaurants and shopping. Parking on site. 24 hour security. English speaking staff is attentive to whatever you might need. Comfortable beds, super hot showers, good WiFi. Definitely recommend for families and both business and leisure travelers.
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Review collected in partnership with Best Western
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 494 - RM 566 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western stofella hotel guatemala city, best western hotel stofella, best western guatemala city, guatemala city best western
FORMERLY KNOWN AS
Best Western Plus Hotel Stofella
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN PLUS HOTEL STOFELLA: UPDATED 2023 Reviews, Price Comparison and 174 Photos (Guatemala/Guatemala City) - Tripadvisor

Frequently Asked Questions about Best Western Plus Hotel Stofella
Which popular attractions are close to Best Western Plus Hotel Stofella?
Nearby attractions include Plaza Fontabella (0.3 km), Zona Viva (0.4 km), and Plaza Espana (0.4 km).
What are some of the property amenities at Best Western Plus Hotel Stofella?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Best Western Plus Hotel Stofella?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Best Western Plus Hotel Stofella?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Best Western Plus Hotel Stofella?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Best Western Plus Hotel Stofella?
Conveniently located restaurants include El Arte Steak House, Gianni's, and The Market.
Are there opportunities to exercise at Best Western Plus Hotel Stofella?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Hotel Stofella?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Hotel Stofella offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Best Western Plus Hotel Stofella?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Hotel Stofella?
Many travellers enjoy visiting Palacio Nacional (3.3 km).