Hotel San Carlos

Av. La Reforma 7-89, Guatemala City 01010 Guatemala
Traveller (99)
Room & Suite (36)
Pool & Beach (15)

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About

4.5
#21 of 58 hotels in Guatemala City
Location
Cleanliness
Service
Value
Welcome to the small and luxurious hotel in Guatemala. Hotel San Carlos is an elegant hotel that offers a personalized service that will make you feel at home. Hotel San Carlos is located in "Avenida La Reforma", one of the main and most beautiful avenue of Guatemala City. About 200 meters from the commercial area, financial centers, embassies and tourist attractions. Ten minutes from "La Aurora" International Airport and five minutes from downtown Historical Center.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Shuttle bus service
Meeting rooms
Spa
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Romantic
138Reviews1Q+A12Room tips
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Detailed Reviews
Sweetwater Crab6 wrote a review Sept 2023
75 contributions2 helpful votes
+1
What a lovely hotel. A group of us stayed at Hotel San Carlos two months ago for the night and it was beautiful!

The hotel's perfect location is an added benefit if you're flying into Guatemala City airport. Less than 15 minutes aways, Hotel San Carlos offers a unique stay in an elegant, historic, and charming building. The suite and rooms were spacious.

The hotel has impressive antique hat and art displays throughout that it almost feels as if you're in a museum. From the spiral staircase to every space in the hotel, you couldn't help but admire the antique paintings and richly gold decorated furniture.

Breakfast was delicious. They offered fruit salad, scrambled eggs, fried sweet plantains, bacon, coffee, hot chocolate, oatmeal, etc.
Overall, I loved this hotel. Customer service was excellent and everyone was attentive and friendly.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Boolie33 wrote a review Jan 2020
Boston, Massachusetts26 contributions6 helpful votes
+1
I stayed here one night. It's a gorgeous little Oasis. As a solo traveler, I feel very safe, and every staff member is smiling, friendly and seems happy to be helpful. The garden/pool are paradise, I had my breakfast with the hummingbirds. It was delicious. They don't miss the little details, and the rooms are clean. I will definitely stay here if I'm ever in Guatemala City again.
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tiguaguy wrote a review Feb 2014
central Wisconsin, USA84 contributions28 helpful votes
I have stayed at this hotel for three nights on a business trip in 2013, plus some other one night stays. Location was an important reason, but the hotel is very comfortable for me, and I enjoy their restaurant , small bar and lobby seating areas. However, here's a tip if you have been in Antigua for a while and need to catch an early flight out when leaving. I always enjoy coming to San Carlos for my last night in Guatemala. I don't have to get up so early in the morning ( as morning traffic coming into the city from Antigua can be horrible ), and their taxi service gets you to the airport in a few short minutes. I also enjoy that their breakfast starts at 6 a.m. It makes my long travel day home so much easier.
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Date of stay: February 2014
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica C wrote a review Aug 2022
New Britain, Connecticut14 contributions6 helpful votes
I will start off by saying the positive, the staff in the restaurant are the absolute sweetest people and are the only reason I am giving this place more than 1 star. For $100 per night I expected a better hotel. The room was dirty and fixtures were broken. The windows in the front of the room were open and were unable to shut which made us feel slightly unsafe. The pillows were extremely lumpy almost like they were stuffed with squares of foam. The food in the hotel is a hit or miss, I fully believe they microwave the food because every time we ordered we would here the microwave beep and suddenly our food came out. I ordered steak my first night there and the smell made me so nauseous I couldn’t eat and my sons hamburger was raw, same with the chicken in his lunch that he had ordered. The nail in the coffin was check out where I was forced to pay AGAIN (although a difference) for my first meal there even though I had already paid in full. Essentially double charging me for a meal already paid.

The wifi in the building is HORRIBLE and will cut in and out, I had much better wifi in antigua in a eco hotel in the mountains. Reception is not good for phone calls either. Staff did not speak English as indicated which is fine for me since I do speak Spanish. Overall I cannot recommend this place and feel that it is FAR overpriced for what it gives.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mullenkamp wrote a review Nov 2013
Vienna, Austria8 contributions11 helpful votes
I came to Guatemala for business and was booked into this hotel by my local colleague. Initially my experience was fine. The rooms and the breakfast were nice. But one of the issues that I had initially was that some of the reception staff did not speak english.

I was supposed to stay at the hotel for a total of 5 days with a two day break in between for a trip outside of Guatemala City. For some reason the local colleague booked the entire 7 day period (without the two day break), which I was not told about. So, when I got to the hotel they initially charged me for 7 days. The next day I tried to tell the reception staff, but unfortunately that staff member did not speak english, so she called the manager and I spoke to him about that I was only supposed to be charged for 5 nights. He did not want to go to the hotel that day, so I had to wait until the next day to deal with this problem. The next day I go to the reception, the manager is there busy speaking to another employee and the same reception staff that does not speak english is behind the desk. Immediately and without speaking to me, the reception staff began to prepare the reimbursement. The reception staff went through the process of reimbursing the credit card. She then brought it to the manager and he sighed and mumbled something in a disappointing manner and she brought the receipt to me. I found out several days later that as it turned out this reimbursement never worked and the manager had just been too busy to tell me from the beginning. And as the manager was too busy for me, he never spoke to me during the entire process and I subsequently went back to my room after signing the (non)-reimbursement.

Then came the day that I was to leave the hotel for two days before coming back again for another two days. When I left, the same reception staff that did not speak english was there, so I promptly left my key and walked out of the hotel with all of my luggage. I came back to the hotel after two days to find out that I had no reservation. This time the reception staff spoke very good english, but he had to of course call the manager to find out what the problem was. I then spoke to the manager who was very unhappy with me and said that he had canceled the two days at the end of my reservation and that it was ridiculous that I would have wanted to cancel two days in between my stay at the hotel. That's also when he told that the reimbursement never initially worked. Apparently, it did not strike him as odd that I just disappeared without any luggage in the room for two days. He had no empathy and took absolutely no responsibility for any of the confusion. I was charged for these two days without any reimbursement, but I was given the money back in cash for the initial two days that I canceled. Then it got worse. The hotel was fully booked and the manager had no interest in trying to improve my situation as I clearly had no place to sleep that night and it was already 8:00 pm. If it was not for the very empathetic and kind reception staff that night, the manager would have simply sent me out on the street. This staff member took the time to call around to hotels to try to find a room for me. Unfortunately, due to a huge conference that week, all of the major hotels were fully booked. We literally went through dozens of hotels. In the end, the staff member had to call a friend that ultimately found a room at a small unassuming hotel. If it had not been for the kindness and effort of that staff member, I would have surely had even greater problems that night. As it turned out, this new hotel had nicer rooms (with kitchen) and was significantly cheaper.

I would imagine if you have a very straight forward booking and needs then the hotel would have been quite nice. But if you run into any problems that I had, then you may end up without a room and without your money.
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Date of stay: November 2013Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WealthShips wrote a review Mar 2013
Placencia, Belize167 contributions61 helpful votes
+1
We chose San Carlos because of its proximity to the Zona Viva (walking distance, but I would taxi at night). It appears charming from the outside, and inside it is decorated impeccably with antiques, cozy sitting areas, as well as a main bar, restaurant, pool, and front desk area that sells some drinks and toiletries.

However, there were some basic problems with guest services, which I soon found out after checking in. First, they could not arrange any tours for us. Incredibly, they told us they had no concierge service or any kind, which I find odd for a hotel that charges $98 usd/night for a standard room and is located in a prime tourist area.

They also advertise in the hotel about spa services. When we inquired about booking a massage, they informed us since we were not staying in one of the "executive" suites, we could not take advantage of the spa services. Are you kidding me? I have to pay $40 usd more a night for my money to be good enough for a massage? This kind of class system exists in one of the sitting rooms, as well, where a sign prominently announces "For our Executive Guests Only." Way to alienate a portion of your guests Hotel San Carlos.

Next, we asked if we could buy some bottled water. Sorry, fresh out. Wow! All in all, we found the front desk incapable of handling any basic request. The rest of the staff in the restaurant and bar were incredibly friendly, helpful, and eager to please. The food was great and the drinks too.

I used the pool one sunny afternoon, and found the rod iron pool furniture (chairs only, no recliners) to be extremely uncomfortable, with only small cushions, which didn't absorb water very well after a dip in the pool. Speaking of which, no towels for the guests either.

Our standard room was quite large, but the bed was way too soft, the shower didn't drain properly, you had to hold the handle on the toilet down the whole time to get it to flush, and there was no where in the shower to put your shampoo, etc. except on the floor - minor annoyance but worth noting.

We had room 3, which faces Avenida Reforma, so there was traffic noise, as well as police style spot lights they shine on the building (4 in all) for security, which makes it appear as if it is day time out. Luckily, they have good blinds to block it out, but leaving your blinds open at night to enjoy a view outside is out of the question. If traffic noise bothers you, they have plenty of rooms available at the back of the hotel.

Speaking of security, that was very good, with a guard at the main gate (although we found him dozing one morning on our way out). I wanted to like this hotel very much, but there was just too many little things wrong, and their treatment of standard room guests is very counter-productive and archaic.
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Date of stay: March 2013
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mlwue wrote a review Aug 2012
Lansing, Michigan12 contributions16 helpful votes
We received such a warm welcome, excellent friendly service, and some extras included in the room price. The complimentary breakfast off the menu offered many choices. We enjoyed a complimentary rum cocktail in a quaint little bar. The grounds, sitting rooms, and breakfast room are elegant. Will stay here again next trip to Guatemala City.
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Date of stay: August 2012
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
seedsedit wrote a review Nov 2019
New York City, New York157 contributions130 helpful votes
Good news: Nice common space/small pool/nice plants, birds ...ability to do business or rest outside your room. If you need to visit embassies (US/Swiss) ...they are near by. Free individual transport to airport. Not good news: breakfast a pretense (1 choice of eggs rotate daily; black beans/plantains served with white W. bread/not tortillas: ASK); My 2nd floor had 0 pluggable outlets/except bathroom &room faces street/is noisy (not good value for 85USD single per night).Room internet more hit&miss than ...Not a city to come to unless business/family emergencies require...prices like $US/quality very different. Sad to see
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Date of stay: November 2019
Value
Rooms
Service
Trip type: Travelled on business
Room Tip: Dont get front room facing or 2nd floor first room to right
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JR_NYC_TA wrote a review Jun 2015
Rego Park, New York23 contributions31 helpful votes
I was recently in Guatemala City on business, and i had the pleasure of staying at the San Carlos, initially it was due to location. However, I am so happy i had the opportunity to stay here, this was a small hotel but it had all the charm and service of any large hotel and i would even say more. The night i arrived i asked about my suit being ironed, and they were quick to offer service to having it cleaned and pressed. The next day i had questions regarding some shopping they were able to assist me in securing a safe cab ride to the mall. It just seemed everything I asked for they were able to assist making me feel relaxed. If you have the opportunity to visit Guatemala City, I would strongly encourage everyone to stay at the San Carlos Hotel.
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Date of stay: June 2015
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from San C, Front Office Manager at Hotel San Carlos
Responded 24 Jun 2015
Thank you so much for taking the time to comment in TripAdvisor. We are very glad that you enjoyed your stay at Hotel San Carlos. it is our priority to make our guests feel at home, I will make sure our personnel read this comment, to encourage them to continue doing a great job. We hope to have you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Craig G wrote a review Jul 2014
Greenfield, Massachusetts4 contributions5 helpful votes
Had a reservation but they had no room! Made us walk 2 blocks to an drab 2nd story apartment on probably not so safe streets with our luggage and 2 small kids. The place looked great and we did have a nice meal that was reasonably priced. We paid a premium to be in the hotel on our last day if vacation and my wife's birthday. Not a fun experience dealt like bait and switch.
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Date of stay: July 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lourdes L asked a question Jul 2019
Houston, Texas, United States2 contributions
Is air conditioner in the rooms?
Answer from marcain
Washington DC, District of Columbia222 contributions98 helpful votes
Yes. There is a/c in the rooms.
seedsedit wrote a tip Nov 2019
New York City, New York157 contributions130 helpful votes
"Dont get front room facing or 2nd floor first room to right"
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Domi B wrote a tip Jun 2019
Arras, France43 contributions22 helpful votes
"don't go there"
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marcain wrote a tip Feb 2019
Washington DC, District of Columbia222 contributions98 helpful votes
"Ask for the room beside the pool if you like fountain-water white noise. All the rooms were reported as wonderful from our group of 12."
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Carmen N wrote a tip Dec 2017
2 contributions
"first floor"
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Terri H wrote a tip Jul 2017
Sacramento, California163 contributions89 helpful votes
"Select a room bordering the pool"
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Not the right property for you?
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 431 - RM 642 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
san carlos hotel
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
23
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SAN CARLOS: UPDATED 2023 Reviews, Price Comparison and 132 Photos (Guatemala/Guatemala City) - Tripadvisor

Frequently Asked Questions about Hotel San Carlos
Which popular attractions are close to Hotel San Carlos?
Nearby attractions include Mezquita Aldawa Islámica de Guatemala (0.3 km), Toscana Tours Guatemala (0.2 km), and Parque Ciudad Vieja (0.2 km).
What are some of the property amenities at Hotel San Carlos?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel San Carlos?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel San Carlos?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel San Carlos?
Yes, free parking is available to guests.
What are some restaurants close to Hotel San Carlos?
Conveniently located restaurants include La Estancia, Altuna, and TGI Friday´s.
Are there opportunities to exercise at Hotel San Carlos?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel San Carlos have an airport shuttle?
Yes, Hotel San Carlos offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hotel San Carlos have airport transportation?
Yes, Hotel San Carlos offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel San Carlos?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel San Carlos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.