Hotel Casa Veranda

Hotel Casa Veranda

12 Calle 1-24 Zona 10, Guatemala City 01010 Guatemala
Chambre
Traveller (145)
Executive Junior beds
Room & Suite (91)
RESTAURANTE
Dining (18)

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Avg. RM 439 /night, 2/15 - 2/16
RM 519
per night
RM 448
per night
RM 377
per night

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About

#14 of 60 hotels in Guatemala City
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
4.4 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
4.4 of 5 bubbles
Sleep Quality
Discover excellence in accommodation! Our hotel boasts 90 beautifully decorated suites, each pet-friendly and designed with your comfort in mind. With options of one or two bedrooms, each comes equipped with free Wi-Fi, flat-screen TVs, and luxurious bedding to ensure a restful night's sleep. Additionally, enjoy fully equipped kitchens, balconies for fresh air enjoyment, and soundproof windows for your tranquility. Indulge in a delightful variety of local and international dishes at our hotel's La Pérgola restaurant and bar. And to make your journey even smoother, take advantage of our airport shuttle service for worry-free arrivals and departures. Welcome to an unmatched experience at our suite hotel!
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Spa
Parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Meeting rooms
Massage
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish

Location

12 Calle 1-24 Zona 10, Guatemala City 01010 Guatemala
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
92
La Aurora Airport
Traveller rating
  • 145
  • 144
  • 44
  • 12
  • 12
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Detailed Reviews
Penelope wrote a review Apr 2024
5.0 of 5 bubbles
The appeal of the the hotel, after the location, was the option to be able to prepare food in the kitchenette, in the suite. I loved how my room was prepared for my arrival, peaceful and restful. I also had breakfasts down in the restaurant, which was a real treat and lovely to sit in the open. They made a great start to the day. The staff were very accomodating, and if I needed something they would do what they could to assist. The ladies that cleaned the rooms and replenished the coffee capsules every day were professional and friendly. I loved the bathroom with it's marble surfaces, the thick white towels, and good quality toiletries, although I would have liked to have seen Guatemalan or Central American toiletries. Loved the pictures on the wall and around the hotel, they were evocative. I also appreciated the large TV. The airport shuttle was easy to book, arrived promptly and didn't take long to get to the airport. I throughly enjoyed my stay.
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
NATJUGU wrote a review Nov 2024
+1
5.0 of 5 bubbles
A great location, very spacious rooms, beds and whites of the best quality, I would only look for an option of Black out curtains. Thanks especially to Alejandra at reception, Eva de rrhhh and the General Management for such a pleasant stay. You didn't like knowing this property but you have nothing to envy to the 5 star hotels in the area
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Automatically translated
Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos R wrote a review May 2024
5.0 of 5 bubbles
The entirety personnel are awesome!!
waitress sherlyn was very kind and helpful when i got sick and she made me feel like at home offering the best chicken soup ever for 3 days. Paulina was exceptional when we arrived greeting us like no other place.
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Date of stay: May 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hugo Santos , Guest Services / Front Office at Hotel Casa Veranda
Responded 5 Nov 2024
Good morning, dear guest We are pleased to know that our staff exceeded your expectations and we are even happier to know that your stay was to your liking. As a guest, your health will always be our priority. Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveler649283 wrote a review Jan 2024
San Salvador, El Salvador
1.0 of 5 bubbles
Be very careful if you have made a reservation in dollars with any platform (booking) with this hotel; because they take advantage of the exchange value of dollars.
They say they use "a local exchange rate." Curiously, they do not apply the charge to the card in dollars but in quetzales and they put an exchange rate in their favor to charge you more (they charged me almost $9 additional with that trick).
I do not recommend the hotel because it seems like a dishonest and unethical act to me.
When you go to other hotels, they use the dollar rates of the day and translate it into the local currency, and they are the same rates as the banks; because it is the bank that makes the transaction according to the exchange rate, not the hotel, which is not a financial institution and is not selling quetzales to dollars either.
It is the second time that this hotel does the same action. The person at the reception comes and sees the value of the reservation and tells you that they change the dollar to that value in the area, then they increase the total value in quetzales and when you receive the statement of account, it is precisely at the same time that they have charged you further.
Last time, booking forced them to refund the difference and I hope this time it will be the same.
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Google
Date of stay: December 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Mucho cuidado si has hecho una reserva en dólares con alguna plataforma (booking) con este hotel;...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gene kelly wrote a review Feb 2023
5.0 of 5 bubbles
We have been traveling to Guatemala for over 40 years and have stayed in every type of hotel starting at $2 per night in Flores, to many years in Pan American and
in the latter years to the American style hotels in Zones 9 & 10. Casa Veranda is the latest and best. Pure Guatemala with all the amenities of the American hotels. The rooms are beautiful with lots of wood right down to the floors. The restaurant is simple with an excellent menu and great flan. We will be returning annually.
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Date of stay: February 2023
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yajaira Mayén, General Manager at Hotel Casa Veranda
Responded 22 Dec 2023
Estimado Huésped, Agradecemos sinceramente sus amables comentarios. Nos llena de alegría saber que Casa Veranda ha sido su mejor experiencia hasta el momento. Nos esforzamos por ofrecer la esencia de Guatemala con comodidades de estándar internacional. Esperamos con entusiasmo recibirle nuevamente en su visita anual. Hotel Casa Veranda Guatemala.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reji Varghese wrote a review Oct 2024
Mumbai, India
3.0 of 5 bubbles
Average hotel, poor breakfast, rooms are very dated and not contemporary. Lobby is small, takes long time in serving food, toiletries are also poor. Hotel has not become modern and is ok for families not business, as there is no place in lobby o even meet visitors
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Date of stay: October 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hugo Santos , Guest Services / Front Office at Hotel Casa Veranda
Responded 5 Nov 2024
Good morning, dear guest, We appreciate the time you have taken to give us your comment. We appreciate every point discussed. We will be working on every detail and we hope to exceed your expectations on your next visit. Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ligia C wrote a review Nov 2022
5.0 of 5 bubbles
This last time, I spent 2 consecutive months at Casa Veranda (out of 4.5 months over 2022), and every single day was perfect. Since arrival thru check out, service was first class; staff was friendly and kind, always concerned about the guest well-being. My birthday happened during the stay, and all staff congratulated me, I had lunch with 3 of them, and cake was sent to my room. It truly feels like home!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Casa Veranda, Guest Services / Front Office at Hotel Casa Veranda
Responded 21 Nov 2022
Dear Ligia, Thanks for your coments, we were so glad to had you here with us. You are more than welcome any time you want. For us is a pleasure that we made you feel like home as you are part of our family. Be back any time soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
41Wahine wrote a review Nov 2020
Albuquerque, New Mexico
5.0 of 5 bubbles
My normal go-to hotel in capital has closed, so we just picked Casa Veranda because of location and online pictures. WE WERE NOT DISAPPOINTED!! I HIGHLY recommed this hotel for a short or extended stay. So close to upscale dining AND take-out. Impeccable suites, with comfort and spaciousness. Great value, competent staff! Easy to find and secure underground parking. They do have shuttle for airport, better to stay before an early morning flight or early appointment in the city.
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Review collected in partnership with this hotel
Date of stay: November 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Francisco J wrote a review Nov 2023
4.0 of 5 bubbles
Hotel with excellent location, very close to everything on foot, bars, restaurants, malls, hotel zone
It is very safe to walk at night, it is located in the heart of the hotel zone and the staff is very friendly. The rooms are very spacious and clean, the price quality is very good compared to other similar hotels. Thank you for making my experience in Guatemala City the best!!!!
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Google
Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel W wrote a review Feb 2023
Wilton Manors, Florida
4.0 of 5 bubbles
Great hotel in an excellent location. I would love to stay here more as I travel to Guatemala frequently but……not one English Channel on TV . No BBC, no CNN, no way to relax and just chill in front of the tv. This is the only thing that prevents me from staying here every time I’m in the city.
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yajaira Mayén, General Manager at Hotel Casa Veranda
Responded 22 Dec 2023
Estimado Huésped, Agradecemos sus amables comentarios sobre nuestro hotel y lamentamos la falta de canales en inglés. Entendemos la importancia de tener opciones en su idioma preferido y tomaremos en cuenta su sugerencia para mejorar. Esperamos poder recibirle nuevamente y ofrecerle una estancia aún más satisfactoria. Hotel Casa Veranda Guatemala.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from L3656CHfran
Orlando, Florida652 contributions59 helpful votes
Not at all
Carlos Andrés M asked a question Dec 2016
Cartago, Costa Rica81 contributions64 helpful votes
El hotel cuenta con parqueo???
Answer from MarceloW
Boca Raton, Florida90 contributions81 helpful votes
Yes, parking is included in the rate.
Jalitisz asked a question Nov 2016
Buenos Aires, Argentina8 contributions1 helpful vote
Hay pileta?
Answer from MarceloW
Boca Raton, Florida90 contributions81 helpful votes
Yes, no swimming pool. But, for me, this point is not relevant.
Annmarie asked a question Nov 2016
Port of Spain, Trinidad25 contributions27 helpful votes
how far is the shopping from the hotel and is there restaurants close to the hotel.
Answer from DiverDog50
Denver, Colorado40 contributions14 helpful votes
There are to malls within walking distance and a lot of good restaurants also with in walking distance. There's a PF Changs just across the street and I was surprised it was better than the PF Changs we go t here in Co.
Annmarie asked a question Nov 2016
Port of Spain, Trinidad25 contributions27 helpful votes
is breakfast included,
Answer from DiverDog50
Denver, Colorado40 contributions14 helpful votes
for a small price it a buffet style Breakfast.
Excursion01206132616 wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"Ask for a room above the 3rd floor if you would like a balcony."
Read full review
Lana R B wrote a tip Nov 2023
Oshkosh, Wisconsin25 contributions4 helpful votes
5.0 of 5 bubbles
"Most of the staff only spoke Spanish. We used a translation app. To communicate more complex topics."
Read full review
bellfish wrote a tip Jun 2022
USA..Tenn2 contributions
5.0 of 5 bubbles
"The suites are wonderful"
Read full review
Frexinet wrote a tip Nov 2019
260 contributions131 helpful votes
5.0 of 5 bubbles
"12th floor with great view from balconey"
Read full review
rovenstinez wrote a tip Jul 2017
Valle de Bravo, Mexico100 contributions29 helpful votes
1.0 of 5 bubbles
"Good for tree huggers"
Read full review
Not the right property for you?
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PRICE RANGE
RM 351 - RM 555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure guatemala city, accor guatemala city
FORMERLY KNOWN AS
Mercure Casa Veranda Guatemala
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL CASA VERANDA (R̶M̶ ̶5̶3̶6̶) RM 434: UPDATED 2024 Reviews, Price Comparison and 213 Photos (Guatemala/Guatemala City) - Tripadvisor

Frequently Asked Questions about Hotel Casa Veranda
Which popular attractions are close to Hotel Casa Veranda?
Nearby attractions include Plaza Fontabella (0.3 km), Zona Viva (0.4 km), and Shakespeare's Pub (0.1 km).
What are some of the property amenities at Hotel Casa Veranda?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Casa Veranda?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Casa Veranda?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Casa Veranda?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Casa Veranda?
Conveniently located restaurants include Gianni's, El Arte Steak House, and The Market.
Are there opportunities to exercise at Hotel Casa Veranda?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Casa Veranda have airport transportation?
Yes, Hotel Casa Veranda offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Casa Veranda?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Casa Veranda offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Casa Veranda?
The staff speaks multiple languages, including English and Spanish.
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