Discover excellence in accommodation! Our hotel boasts 90 beautifully decorated suites, each pet-friendly and designed with your comfort in mind. With options of one or two bedrooms, each comes equipped with free Wi-Fi, flat-screen TVs, and luxurious bedding to ensure a restful night's sleep. Additionally, enjoy fully equipped kitchens, balconies for fresh air enjoyment, and soundproof windows for your tranquility. Indulge in a delightful variety of local and international dishes at our hotel's La Pérgola restaurant and bar. And to make your journey even smoother, take advantage of our airport shuttle service for worry-free arrivals and departures. Welcome to an unmatched experience at our suite hotel!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish
Location
12 Calle 1-24 Zona 10, Guatemala City 01010 Guatemala
Hotel Casa Veranda
357 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
The appeal of the the hotel, after the location, was the option to be able to prepare food in the kitchenette, in the suite. I loved how my room was prepared for my arrival, peaceful and restful. I also had breakfasts down in the restaurant, which was a real treat and lovely to sit in the open. They made a great start to the day. The staff were very accomodating, and if I needed something they would do what they could to assist. The ladies that cleaned the rooms and replenished the coffee capsules every day were professional and friendly. I loved the bathroom with it's marble surfaces, the thick white towels, and good quality toiletries, although I would have liked to have seen Guatemalan or Central American toiletries. Loved the pictures on the wall and around the hotel, they were evocative. I also appreciated the large TV. The airport shuttle was easy to book, arrived promptly and didn't take long to get to the airport. I throughly enjoyed my stay.
Read more
Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
These reviews are machine translated from their original language. Show machine translations?
A great location, very spacious rooms, beds and whites of the best quality, I would only look for an option of Black out curtains. Thanks especially to Alejandra at reception, Eva de rrhhh and the General Management for such a pleasant stay. You didn't like knowing this property but you have nothing to envy to the 5 star hotels in the area
Read more
Automatically translated
Date of stay: November 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The entirety personnel are awesome!! waitress sherlyn was very kind and helpful when i got sick and she made me feel like at home offering the best chicken soup ever for 3 days. Paulina was exceptional when we arrived greeting us like no other place.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hugo Santos , Guest Services / Front Office at Hotel Casa Veranda
Responded 5 Nov 2024
Good morning, dear guest We are pleased to know that our staff exceeded your expectations and we are even happier to know that your stay was to your liking. As a guest, your health will always be our priority. Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Be very careful if you have made a reservation in dollars with any platform (booking) with this hotel; because they take advantage of the exchange value of dollars. They say they use "a local exchange rate." Curiously, they do not apply the charge to the card in dollars but in quetzales and they put an exchange rate in their favor to charge you more (they charged me almost $9 additional with that trick). I do not recommend the hotel because it seems like a dishonest and unethical act to me. When you go to other hotels, they use the dollar rates of the day and translate it into the local currency, and they are the same rates as the banks; because it is the bank that makes the transaction according to the exchange rate, not the hotel, which is not a financial institution and is not selling quetzales to dollars either. It is the second time that this hotel does the same action. The person at the reception comes and sees the value of the reservation and tells you that they change the dollar to that value in the area, then they increase the total value in quetzales and when you receive the statement of account, it is precisely at the same time that they have charged you further. Last time, booking forced them to refund the difference and I hope this time it will be the same.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Mucho cuidado si has hecho una reserva en dólares con alguna plataforma (booking) con este hotel;...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have been traveling to Guatemala for over 40 years and have stayed in every type of hotel starting at $2 per night in Flores, to many years in Pan American and in the latter years to the American style hotels in Zones 9 & 10. Casa Veranda is the latest and best. Pure Guatemala with all the amenities of the American hotels. The rooms are beautiful with lots of wood right down to the floors. The restaurant is simple with an excellent menu and great flan. We will be returning annually.
Read more
Date of stay: February 2023
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yajaira Mayén, General Manager at Hotel Casa Veranda
Responded 22 Dec 2023
Estimado Huésped, Agradecemos sinceramente sus amables comentarios. Nos llena de alegría saber que Casa Veranda ha sido su mejor experiencia hasta el momento. Nos esforzamos por ofrecer la esencia de Guatemala con comodidades de estándar internacional. Esperamos con entusiasmo recibirle nuevamente en su visita anual. Hotel Casa Veranda Guatemala.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Average hotel, poor breakfast, rooms are very dated and not contemporary. Lobby is small, takes long time in serving food, toiletries are also poor. Hotel has not become modern and is ok for families not business, as there is no place in lobby o even meet visitors
Read more
Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hugo Santos , Guest Services / Front Office at Hotel Casa Veranda
Responded 5 Nov 2024
Good morning, dear guest, We appreciate the time you have taken to give us your comment. We appreciate every point discussed. We will be working on every detail and we hope to exceed your expectations on your next visit. Best Regards
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This last time, I spent 2 consecutive months at Casa Veranda (out of 4.5 months over 2022), and every single day was perfect. Since arrival thru check out, service was first class; staff was friendly and kind, always concerned about the guest well-being. My birthday happened during the stay, and all staff congratulated me, I had lunch with 3 of them, and cake was sent to my room. It truly feels like home!
Read more
Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Casa Veranda, Guest Services / Front Office at Hotel Casa Veranda
Responded 21 Nov 2022
Dear Ligia, Thanks for your coments, we were so glad to had you here with us. You are more than welcome any time you want. For us is a pleasure that we made you feel like home as you are part of our family. Be back any time soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My normal go-to hotel in capital has closed, so we just picked Casa Veranda because of location and online pictures. WE WERE NOT DISAPPOINTED!! I HIGHLY recommed this hotel for a short or extended stay. So close to upscale dining AND take-out. Impeccable suites, with comfort and spaciousness. Great value, competent staff! Easy to find and secure underground parking. They do have shuttle for airport, better to stay before an early morning flight or early appointment in the city.
Read more
Review collected in partnership with this hotel
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel with excellent location, very close to everything on foot, bars, restaurants, malls, hotel zone It is very safe to walk at night, it is located in the heart of the hotel zone and the staff is very friendly. The rooms are very spacious and clean, the price quality is very good compared to other similar hotels. Thank you for making my experience in Guatemala City the best!!!!
Read more
Date of stay: November 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hotel in an excellent location. I would love to stay here more as I travel to Guatemala frequently but……not one English Channel on TV . No BBC, no CNN, no way to relax and just chill in front of the tv. This is the only thing that prevents me from staying here every time I’m in the city.
Read more
Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Yajaira Mayén, General Manager at Hotel Casa Veranda
Responded 22 Dec 2023
Estimado Huésped, Agradecemos sus amables comentarios sobre nuestro hotel y lamentamos la falta de canales en inglés. Entendemos la importancia de tener opciones en su idioma preferido y tomaremos en cuenta su sugerencia para mejorar. Esperamos poder recibirle nuevamente y ofrecerle una estancia aún más satisfactoria. Hotel Casa Veranda Guatemala.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are to malls within walking distance and a lot of good restaurants also with in walking distance. There's a PF Changs just across the street and I was surprised it was better than the PF Changs we go t here in Co.
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 351 - RM 555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mercure guatemala city, accor guatemala city
FORMERLY KNOWN AS
Mercure Casa Veranda Guatemala
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
89
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.