Santander Plaza Hotel

Santander Plaza Hotel

15 Calle 3-52 Zona 10, Guatemala City 01010 Guatemala
Traveller (8)
Large room
Room & Suite (17)
Dining (3)

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Avg. RM 435 /night, 2/15 - 2/16
RM 435
per night
RM 384
per night
RM 333
per night

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About

#35 of 60 hotels in Guatemala City
4.8 of 5 bubbles
Location
4.0 of 5 bubbles
Rooms
4.1 of 5 bubbles
Value
3.9 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.9 of 5 bubbles
Sleep Quality
Santander Plaza Hotel counts with several types of suites to satisfy a variety of needs. Our executive suites are ideal for short, medium or long terms of stay and offer all the services to assure your comfort on a business trip.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Restaurant
Breakfast buffet
Business Centre with Internet Access
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Kitchenette
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range

Location

15 Calle 3-52 Zona 10, Guatemala City 01010 Guatemala
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 91 out of 100
91
La Aurora Airport
Traveller rating
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Detailed Reviews
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KingScorpion250 wrote a review Dec 2023
Madrid, Spain
3.0 of 5 bubbles
The staff is very friendly, but that doesn't cover up a lot of incomprehensible shortcomings... unless you love having to fix a broken cistern yourself, having tasteless fruit for breakfast (in Guatemala 😳!), listening to the traffic noise at night at through uninsulated windows, doing a handstand to try to get the blackout curtain to cover the window, or a few other things.
The situation, the staff and the price are good. The rest, less than mediocre.
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Google
Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dr_B_Maitra wrote a review May 2017
Kolkata (Calcutta), India
3.0 of 5 bubbles
The site showed that the rooms have an attached kitchen. Well, they have a small microwave, a kettle, 2 cups, 2 glasses and a sink, that's their version of a kitchen, if you call that a kitchen at all.
The rooms are fairly large with good bedding, a huge cupboard and a place to keep your luggage. Good rooms, I would say. Their breakfast is also very nice and adequate and the staff were fantastic. They would try to help you in every possible way. The wifi is good and the charging points are conveniently placed.
I would recommend this place if you don't need a kitchen.
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Date of stay: November 2016
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pcochranak wrote a review Apr 2017
San Angelo, Texas
3.0 of 5 bubbles
We stayed at the Santabeer for a week, with no regrets. The prearranged airport shuttle was seamless. After checking in, we became concerned about the loud music we were heariby (mid day) and asked the front desk if it would continue into the night. Some came to our room immediately, agreed it was too loud and we were moved to another room on the opposite side of the hotel. No more noise, and a lovely view of trees in bloom!
The hotel is dated and worn. The carpeting is stretched and stained. Although we found it very clean, there is wear and tear throughout. HOWEVER, the price was great, the staff was friendly and professional, and the room was quite comfortable.
The included breakfast was great! There was a good array of breakfast foods buffet style, as well as choices of personal orders like omelets made to taste.
The water pressure and temperature in the shower was a little tricky and required a little fine tuning, but we got it figured out. It just took a while for the water to get pumped up several floors and reach pressure. It would drop off and on during showers, yet always return.
Also the internet was a little weak, but that seemed typical of the country.
The hotel is located in Zone 10...the safest zone in the city, and the only area recommended for walking at night. We felt safe.
Overall, we were satisfied and pleased with the value for our money.
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Date of stay: April 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudia B wrote a review Feb 2023
Melrose Park, Illinois
2.0 of 5 bubbles
Old hotel, parking free but very tight which I can deal with; what I wont is BUGS in the room. We had 2 rooms on different floors and both room had them.
They also claim they have a suttle to the airport but they told me not early in the morning so I guess office hours.
Would I stay there again?
Definitely not!!
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Date of stay: February 2023
1.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lagniappe-37 wrote a review Oct 2019
Caribbean
1.0 of 5 bubbles
Made a last minute reservation at the Santander and was informed that all they had available was a Master Suite. As expected this was quite a bit more expensive then other rooms we had previously stated in. We needed a room so we took it.
The flight was delayed and the hotel driver had given up on us and returned to the hotel without us. After several phone calls we were informed that the van would pick us up within 30 minutes.
We got out Suite which was a rather nice room on the top floor and let the desk know that there was no water pressure. When we opened the faucet we could hear air being sucked into the pipes. When we returned from dinner the water would flow but at low pressure. We figured the pump would increase pressure over night. WRONG.. The pressure dropped and air would suck into the pipes when we opened the faucets.
There was no water in the sinks, shower or toilet. The problem was not remedied by the time we checked out.
When checking out the desk clerk took notes about the problem and said he was sorry but made no offer to compensate us at all.
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Date of stay: October 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Greg Kemp wrote a review Nov 2012
Tecpan, Guatemala
2.0 of 5 bubbles
We hoped for a nice overnight getaway in Guatemala City, but this hotel was a disappointment. Bathtub plug didn't work, hot water was Luke warm, and the closet doors were jammed shut. Staff was cordial and helpful, but fell short of web description and star rating, definitely needs work. Better deals in the Neighborhood. I hope the breakfast buffet will make up for the below average property. It is in a good area with lots of restaurants in the neighborhood. Meals are close. I told the staff of the problems and they were apologetic, but they must have known about this Lemon of a room. Believe me you can do better for the price.
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Date of stay: November 2012
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Good luck...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos P wrote a review Aug 2019
Guatemala City, Guatemala
2.0 of 5 bubbles
Hello everyone,

We were invited to a wedding nearby and decided to stay in the city instead of driving a back home. We selected Plaza Santander.

Unfortunately it seems we were welcome by a “I do not want to be here” host that was cold and unfriendly.

When we went to bed, although our room was on the 5th floor, we could hear the street noises and parties and could not go to bed until 12:30 am!

The complimentary breakfast was good, not great but good. Unfortunately for me, as I am T2 Diabetic, there was no juices without sugar nor whole wheat bread available.

The parking lot is very small and when We went for our car, we were blocked by another car and we had to wait for the guest to come down and move his car.

Although it is nice hotel, I do not consider I received the service I paid for. My recommendation would be: double check before selecting this hotel.
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Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rtyb1996 wrote a review Nov 2016
Guatemala City, Guatemala
4.0 of 5 bubbles
Fantastic price value, you can't find this anywhere else. Yes, the hotel is a bit old and dated, and maintenance could be improved, but at less than 40 bucks a piece, this place is incredibly luxurious. Location is unbeatable, they offer free breakfast, and staff are super kind. I'd definitely recommend it and would come back. Best of all: it's a local-run hotel, not a big multinational corp!
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Date of stay: November 2016Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marcela A wrote a review Jun 2016
2.0 of 5 bubbles
I stayed two weeks in this awful place only because of location. A/C not cooling, extremely dirty and old carpets, the hotel hasn't been updated in years, parking garage extremely small and tight, never heard of a hotel charging the whole staying at check in time. Will never again stay here 😒
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Date of stay: June 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
enjoytraveling28 wrote a review Jun 2016
Ventura County Coast, California
2.0 of 5 bubbles
The staff is very nice. The rest of hotel is tired and oldish. The bed is comfortable and room I had was large. But carpet is very old and room was absolutely not clean. TV is new. Carpet in hallways very old, bathroom very small. Sorry, never booking this hotel again. I heard from friend the food was bad.
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Date of stay: June 2016Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fabrizio M wrote a tip Nov 2017
San Salvador Department, El Salvador33 contributions43 helpful votes
3.0 of 5 bubbles
"Higher floors have water pressure issues"
Read full review
Greg Kemp wrote a tip Nov 2012
Tecpan, Guatemala94 contributions67 helpful votes
2.0 of 5 bubbles
"Good luck..."
Read full review
Not the right property for you?
There are more places to choose from in the Guatemala City area.
PRICE RANGE
RM 395 - RM 532 (Based on Average Rates for a Standard Room)
LOCATION
GuatemalaGuatemala DepartmentGuatemala City
NUMBER OF ROOMS
26
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SANTANDER PLAZA HOTEL (R̶M̶ ̶4̶5̶1̶) RM 389: See 28 Reviews, Price Comparison and 26 Photos (Guatemala/Guatemala City)

Frequently Asked Questions about Santander Plaza Hotel
Which popular attractions are close to Santander Plaza Hotel?
Nearby attractions include Plaza Fontabella (0.4 km), Zona Viva (0.1 km), and Shakespeare's Pub (0.4 km).
What are some of the property amenities at Santander Plaza Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Santander Plaza Hotel?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Santander Plaza Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Santander Plaza Hotel?
Conveniently located restaurants include Gianni's, The Market, and Cadejo Brewing Company Guatemala.
Are there opportunities to exercise at Santander Plaza Hotel?
Yes, guests have access to a fitness centre during their stay.
Does Santander Plaza Hotel have airport transportation?
Yes, Santander Plaza Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Santander Plaza Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Santander Plaza Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Santander Plaza Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Santander Plaza Hotel?
Many travellers enjoy visiting Palacio Nacional (5.1 km).
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