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Jardines del Lago

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194 Reviews from our TripAdvisor Community

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Showing 88: English reviews
Cambridge, United Kingdom
Reviewed 16 April 2014

Overall good value. Worth it for the beautiful views and gardens. Let's face it, that's why you're staying at Lake Atitlan! Stunning lake view gardens. Comprehensive buffet breakfast included. Rooms were basic, dated and could do with repairs. Staff were helpful. 5 minute walk to Calle Santander (town) and lakeside restaurants/bars.

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Helpful?
Thank StueyD
Picton, Ontario, Canada
Reviewed 8 March 2014

Rooms were basic clean. All you need when all you will probably use your room for is sleeping! Lots of sleeping space for 3 adults, but you had to lounge on the beds as well. There were no chairs, etc. As rooms open to walkway, could be a bit noisy, especially in the morning if you were planning to sleep...

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Helpful?
1Thank JanR12_12
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review

Good day from Panajachel. We appreciate your comments as it helps us to improve day by day. We will consider your suggestions and ensure that your next visit will see some of the same. We are pleased to have contributed to a good rest and enjoy our facilities and gardens. But most of all we love to enjoy our natural...

sanjoseca
Reviewed 28 February 2014

Our hotel room had great view of lake, large clean room. First class buffet breakfast right next to Lake Atitlan. Only complaint concerns reservations. Hotel had cancelled them and we had to spend first and last nights at Hotel Santander which was nice, bu not as good as del Lago.

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Helpful?
2Thank by_ourselves
Hoteljardinesdellago, Director General at Jardines del Lago, responded to this review

Very good day from majestic Lake Atitlan. Feedback from our customers help us to improve services every day. We apologize for the inconvenience caused during your visit, but we assure you that on a future visit this will not happen, because we solve problems immediately. Again thank you for your comment as it will be taken into account to improve...

Guatemala City, Guatemala
Reviewed 14 February 2014

The rooms were not very fancy, but they were clean. The best part of the hotel is the big beachfront garden with an amazing view of the volcanoes across the lake. It has some amenities, like wi-fi that is accesible from the garden; it is in a quiet street within a short walking distance from the busy Calle Santander (commercial...

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1Thank Regina F
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review

Good morning from the Majestic Atitlán. We appreciate your comments and we are happy to enjoy the beauty of Atitlan in our organic gardens. Hoping to serve you in the near future and you can enjoy the service innovations that we generate every day.

Eudora, Kansas
Reviewed 23 January 2014

I have stayed at Jardines del Lago twice now on two separate trips to Pana. For the most comfortable stay, you must only have two persons per room. Once you get past that requirement, you can really enjoy your stay. The view of the lake is phenomenal. Their manicured courtyard is beautiful with plenty of opportunities to take 100's of...

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Thank ChrisJEllis
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review

Good day from Panajachel. We welcome your comments, we are happy to have met your needs and expectations, all Lake Gardens team appreciates your preference and we hope to find him here again in the not too distant future.

Stamford, United Kingdom
Reviewed 5 January 2014

we stayed here for 4 nights over the new year. The hotel location is absolutely amazing and the best in Panajechal as far as we could work out. You can see both volcanoes and the lake from the rooms and the gardens are lovely. The hammocks are very relaxing although a few more could be useful as the hammocks were...

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2Thank Debbie D
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review

Good day! We welcome your comments, we are happy to have met your needs, all Lake Gardens team appreciates your preference and we hope to find him here again in the not too distant future.

London
Reviewed 30 December 2013

We stayed here for 2 nights on the first stop on our 2.5 week tour of Guatemala and Belize. 2 adults and 2 children (aged 11 and 16). We booked directly with the hotel and got a discounted rate for a family room for USD 99 a night for 4 persons including 3 breakfasts (the 4th one costs 55 GTZL)....

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2Thank ChilledRelax
Hoteljardinesdellago, Director General at Jardines del Lago, responded to this review

Good day! Feedback from our customers help us to improve services every day. We apologize for possible inconveniences caused during your visit, but we assure you that on a future visit this will not happen, because we solve problems. We also discussed that we are a friendly hotel with the environment so our processes and procedures are aimed at the...

Kalamazoo, Michigan
Reviewed 30 December 2013

We stayed here with a group of 11 while working with non-governmental organization Mayan Families in Pana in November. The price was great, service excellent, wi-fi throughout, and the breakfast was awesome with fresh yogurt, eggs, granola, and fresh fruit. Make sure to try the Mayan cinnamon tea. After hard days of work returning to the hotel in time for...

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1Thank JulietheCruiseDir
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review

Good day! We welcome your comments, hoping to serve you in the near future and you can return to enjoy the Lake Atitlan.

Boston, United Kingdom
Reviewed 12 November 2013

Great Lake views and handy for Main Street restaurants but rooms are terrible, hard floors, hard beds, dodgy electrics, no safe and very small area- ours had a third bed and put right in front of wardrobe but the worst is to come - the bathroom. Yuk! Shower drain blocked, no sink plug, no hot water or mildly tepid at...

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1Thank kenty
Hoteljardinesdellago, Director General at Jardines del Lago, responded to this review

Good day! Feedback from our customers help us to improve services every day. We apologize for possible inconveniences caused during your visit, but we assure you that on a future visit this will not happen, because we solve problems. We also discussed that we are a friendly hotel with the environment so our processes and procedures are aimed at the...

Reviewed 8 October 2013

I took my boss to Atitlan for the weekend on a little tour around . This hotel is walking distance to Santander st. and to easy access to take a public boat to visit surround towns. They also can call for a private boat to pick you up right at their dock. Staff are friendly and always helpful. Breakfast buffet...

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Helpful?
2Thank Libelula79
Hoteljardinesdellago, Director de Relaciones Públicas at Jardines del Lago, responded to this review
Google Translation

Buen día! Agradezco su comentario, esperando haber llenado todas sus expectativas y disfrutado de nuestros jardines y del majestuoso Lago...

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Amenities

Highlights
  • Free Parking
  • Bar/Lounge
  • Restaurant
  • Breakfast included
  • Beachfront
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Shuttle Bus Service
  • Room Service
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Offering a beautiful setting on Atitlan Lake, recognized as one of the most beautiful lakes in the world, Hotel y Centro de Convenciones Jardines del Lago has attractive rooms. Set in gardens, it features a restaurant and a terrace with lake views. ... more   less 

Additional Information about Jardines del Lago

Address: Calle Monterrey, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: RM301 - RM554 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Jardines del Lago 3*
Number of rooms: 30
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Also Known As:
Jardines Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 On the Beach Hotel in Panajachel
#4 Family Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Jardines del Lago staff and other travellers.
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Questions? Get answers from Jardines del Lago staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the first floor are little noisy”
 of 5 bubbles delsehy, 16 Mar 2017 | Read review
“Try to be sure that your booking is inside the hotel, not outside in other house”
 of 5 bubbles Luisfehc, 24 Jul 2016 | Read review
“Second floor has a better view, but only one window faces the lake. This is not a luxury hotel, but clean and unique.”
 of 5 bubbles ERSmith2014, 3 Apr 2016 | Read review
“Try to get a room on the first floor if possible and be sure not to get room no 115, which is very noisy and doesn't have much of a view.”
 of 5 bubbles 10April, 25 Mar 2016 | Read review
“Second floor lake view rooms offer an excellent view of the sunset.”
 of 5 bubbles Rick_From_Stavanger, 20 Feb 2016 | Read review
5 of 5