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Porta Hotel Del Lago

AMOMAUS$81*
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GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$88*
US$81*
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US$88*
US$86*
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Porta Hotel Del Lago
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423 Reviews from our TripAdvisor Community

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Showing 197: English reviews
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San Francisco, California
Reviewed 1 week ago

The people who work here are very nice. They put up with my mediocre Spanish and did their best in every way, even during a very busy week. Get a deluxe for a view of all 3 mountains. Aside from the gorgeous view, the room was average. Not bad! Just average. Our deluxe had 3 beds, which was strange and...

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Helpful?
Thank SkyFlies
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Sky flies Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

Guatemala City, Guatemala
Reviewed 2 weeks ago via mobile

Promised check in at 300 pm finally gave me the room at 400. All the food is over priced and very rude front desk staff. I had to cancel an order of nachos after waiting more that 30 minutes for them. Overall the hotel is extremely overpriced for what they offer and the service.👎🏻

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Helpful?
Thank ealvarado1124
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado Don Edy Queremos expresar, nuestro agradecimiento por compartirnos sus comentarios y observaciones en base a su experiencia en Porta...

Boston, Massachusetts
Reviewed 3 weeks ago via mobile

I stayed at this hotel for one night with friends, and would love to come back and stay longer! First of all, the setting and the views are magical. I arrived at night, and when I woke up and saw the view of the lake and the mountains, it was almost like a dream. So beautiful! Our room was very...

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Helpful?
Thank Meredith A
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Meredith Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the awesome view. Our mission is to exceed your expectations and we are very pleased that you give us these comments. Regards Ana María

East Yorkshire
Reviewed 4 weeks ago

We stayed here for two nights during our tour of Guatemala and found it fairly comfortable. Rooms are modern but in need of a make over but functional. I believe all rooms have a balcony which overlooks the lake and gives great morning views of the volcanoes. There is a good looking pool and grounds for relaxing. Room had two...

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Helpful?
Thank KevanEastYorkshire
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear EvanEast Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view and friendly staff. Regards Ana María

Guatemala City, Guatemala
Reviewed 15 March 2017

The hotel is very well located close to the market and 50 meters away from the lake. The view of the lake and the volcanoes is just gorgeous . It got a nice pool .The staff is really nice and friendly . We once had the all inclusive package ... but we prefer the BB .. and we order A...

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Helpful?
Thank delsehy
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Delsehy Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago...

Reviewed 12 March 2017 via mobile

Having a great time at the pool. We love coming here and seeing the lake close up. We recommend everyone to come and enjoy!! Our family loves coming here because the staff are so friendly and the manager is always helpful. We have eaten here and we enjoy the Guatemalan food.

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Helpful?
Thank Aleeya S
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Alleya Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago...

Brighton, Canada
Reviewed 10 March 2017

This is a large hotel complex located in one of the prime locations on the lake. The adjacent road leads to the boat dock and behind the hotel, a road into the main street and the sunset viewing area. The public areas are quite grand with motifs and artefacts of Mayan culture throughout. The room was large and bright with...

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Helpful?
1Thank canadakate_11
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Canada Kat Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Laholm, Sweden
Reviewed 3 March 2017 via mobile

Visited the hotel for a day with lunch and staying by the pool. A great deal we thought. Well think again. The pool was filled with 50 schoolchildren on an outing from Guatemala City, something that apparently happens 4-5 days per week. It was total mayhem and impossible to use the pool at all without getting nearly drowned. One could...

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Helpful?
1Thank ysbymansion
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear ysbymansi Please allow us to express our sincerest apologies. It is our hope that you will give us the opportunity to better serve you in the near future. Feel free to contact me directly to arrange your reservation. Regards Ana María

Livonia, Michigan
Reviewed 1 March 2017 via mobile

All of the rooms face the lake overlooking a large pool. The rooms have no A/C, but the evenings were cool enough that it was not a big problem. The location was good for the view, but not as close to shopping and dining as many others are. The breakfast is OK, but the dinner we had there was not...

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Helpful?
Thank David C
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear DAvid C Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We will consider your comment to provide better service to our guests Regards Ana María

Reviewed 21 February 2017 via mobile

I had a great vacation here with my family. Many actives and shopping close by. The views are beautiful and I would definitely come back. This hotel is great for a peaceful, relaxing vacation and the weather here is nice all year long.

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Helpful?
Thank nancy f
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Nancyf Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence. We hope to see you soon Ana María

332 photos of this hotel

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: RM365 - RM539 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a deluxe for a view of all 3 mountains. The suites are near the road and may be a bit louder.”
SkyFlies, 21 Apr 2017 | Read review
“High floors have better views.”
KevanEastYorkshire, 30 Mar 2017 | Read review
“All lake facing”
canadakate_11, 10 Mar 2017 | Read review
“best views”
IsabelG872, 19 Feb 2017 | Read review
“All rooms seem to be of equal quality.”
snifflz1, 31 Jan 2017 | Read review
5 of 5
AMOMA
US$81* /night
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Booking.comUS$88
Orbitz.comUS$86
PricelineUS$88
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*Disclaimer
Prices are for 1 room, 2 adults
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