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Porta Hotel Del Lago

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Porta Hotel Del Lago
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396 Reviews from our TripAdvisor Community

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Showing 188: English reviews
San Juan Sacatepequez, Guatemala
Reviewed 29 September 2015

My stay at the Porta Del Lago was for a conference and I was with a group of friends. The staff was friendly and helpful. The room was clean and very comfortable and the food was buffet style and very good. There was a good variety every day. The pricce was a little on the high side so it was...

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Helpful?
Thank George K
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Estimado George K Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, our mission is to exceed your expectations and we are very pleased that you give us good reviews. Regards Ana María

Los Angeles, California
Reviewed 22 September 2015

Everyone here was great Paolo at the reception was very kind and helpful with all of our questions! The place is really nice and clean, the view from our rooms have that great view of Lake Atitlan, Simply amazing... We also had their all you can eat breakfast buffet both days, it was really good. They gave us complimentary drinks...

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Helpful?
Thank Cathy_Herman
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

DearCathy_Her Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time and enjoyed the wonderfull view in the balcony. Our mission is exceed your expectations and we are very pleased that you give us these comments. Customers like you make us improve every day, we appreciated...

Rio Rancho, New Mexico
Reviewed 21 September 2015 via mobile

Reserved online at $75 per night but upon arrival reception told us the price is $250. When I showed him the online price he had the nerve to say the online price is before taxes! So the room was $75 but the tax was $175? What a ripoff. Will never return or recomend this hotel. Stay away! Rip off!

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1Thank 66gto66c10
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear 66gto66c1... Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration for improvement. Ana María

Tegucigalpa, Honduras
Reviewed 19 September 2015

This is an interesting place to stay. It's a sort of attempt to create a large, all-inclusive resort style atmosphere on a lake jam packed with ultra-pricey boutique hotels and backpacker dives. I appreciate that they provide this middle option. The rooms are comfortable, most rooms have a great view of the lake and it has nice amenities like a...

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1Thank BlueTraveller711
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Blue Trave Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve our quality of facilities. We inform you that we have internet access in the...

Reviewed 11 September 2015 via mobile

We received a paid trip to porta and I wasn't not disappointed. The pool,the buffet food, the lawn chairs, the ping pong. And not mention nice rooms. I had a great view, and great access to the town. Pana is beautiful and I'd go back. I enjoyed my time there so much that I went back for the day for...

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1Thank Chulis_Juice
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Chulis_Ju.. Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time, enjoyed the wonderfull view in the balcony and be part your experience on the Lake Atitlan. Regards Ana María

Toronto, Canada
Reviewed 29 August 2015

Older hotel with a great view. There is no air conditioner, but the heat was not unbearable. Walking distance to port, local-style restaurants and souvenir shopping. The restaurant downstairs wasn't cheap. Overall, you get what you pay for. A good alternative to more pricey hotels in the area.

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Thank CompassionFam
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Compassio.. Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

Ohio
Reviewed 31 July 2015

This is a very good hotel. It appeared clean and the "included" breakfast was good. I got the "included" breakfast as part of an Overseas Adventure Travel (OAT) packaged tour. The bed was comfortable and everything in my room worked; well maybe the shower head didn't work was well as I would have liked but it got the job done....

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2Thank travel1948
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Travel194 Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

San Jose, Costa Rica
Reviewed 29 July 2015

It was the best hotel we could find in the small but touristic town of Panajachel. Hotel seemed to be and older hotel recently remodeled. It was clean and confortable. No air, so at night the room got a bit hot. You could open the terrace door, but bugs came in. Front desk service not so friendly and usually did...

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1Thank Carlos U
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Carlos U Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration for improvement. Regards Ana María

Laramie, Wyoming
Reviewed 28 July 2015

Great view. Near water and shopping. Clean, everything worked. Food not good. Service marginal. They tried but lousy English. Desk personnel clumsy. We wanted help arranging tours. Tour desk and concierge desk empty most of the time. We got inaccurate information about when they would be present. Desk called tour company and just said no answer. I walked to shopping...

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2Thank Harry J J
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Harry JJ Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We apologize for not meeting your expectations for the Travel Agency, they are external to our operations, so we will discuss it with the Travel Agency Manager. Regards Ana María

Salt Lake City, Utah
Reviewed 26 July 2015

I have stayed here multiple times over many years and have always had a good experience. Rooms are clean, views are nice and the breakfast buffet is excellent. It is a short walk from the main street and far enough away that it is quiet.

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Thank Brett S
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Brett S Thank you for sharing your experience during your stay at Porta Hotel del Lago. I do hope that we'll have the pleasure of welcoming you again soon. Thank you so much for your comment on Tripadvisor! Regards Ana María

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: RM419 - RM789 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
 of 5 bubbles IsabelG872, 19 Feb 2017 | Read review
“All rooms seem to be of equal quality.”
 of 5 bubbles snifflz1, 31 Jan 2017 | Read review
“best views from higher up”
  • marble bathroom
  • lake views
  • comfortable beds
 of 5 bubbles climber_in_CH, 19 Jan 2017 | Read review
“Try to get a room on a floor as high as possible, but 4th onwards are fine and in the middle. The end rooms views are obscured by trees.”
 of 5 bubbles 151clareg, 12 Jan 2017 | Read review
“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
5 of 5