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Porta Hotel Del Lago

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Traveller (406)
Room & Suite (127)
Dining (24)
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Overview
  • Excellent31%
  • Very good43%
  • Average19%
  • Poor4%
  • Terrible3%
Travellers talk about
“lake atitlan”(31 reviews)
“big pool”(3 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
Additional information
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
Offers from Porta Hotel Del Lago
Offers & Announcements: 20% off room rate
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (538)
There are newer reviews for Porta Hotel Del Lago
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Traveller rating
60
113
39
13
11
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LanguageEnglish
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60
113
39
13
11
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All reviewslake atitlanall inclusive packagebig poolcorner suitebreakfast buffetlarge hotelelectrical outletsno air conditioningpool areabit datedrooms face the lakestayed here for two nightsshort walklocation is excellentwould stay here againfiltered watersurrounding volcanoes
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61 - 65 of 236 reviews
Reviewed 3 January 2017 via mobile

The best about this hotel is that it is close to the Atitlan shore, so you can jump into the boat rather fast. Beyond that is quite an average hotel. Specifically the facilities need a renovation. The service is good, the breakfast also average but...More

Thank Jesusizdo
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 9 January 2017

Dear Jesusizdo Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable...More

Reviewed 30 December 2016 via mobile

The hotel itself was very nice and perfectly located in front of the lake, conveniently near Santiago street yet to se close you'll be bother by the noise of the commercial street ... but the actual highlight is the people, They are the ones that...More

Thank Alex H
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 31 December 2016
Google Translation

Estimado Alex H Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta...More

Reviewed 27 December 2016 via mobile

I stayed here over Christmas. I gave it an international 2-3 star rating because the view from the 3rd floor, middle was absolutely stunning. On the Pana scale, it's probably a 4-5. First the good stuff. The grounds and pool are beautiful. The staff is...More

Thank CDUSD
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 28 December 2016

jet_goril Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the awesome view. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments....More

Reviewed 30 November 2016

Is notorious how old is this hotel with a 4 star price, which is fine if the experience is outstanding but the reality is that is a big hotel, basic services, with fans no A/c. Street Dogs at the lobby, 2 slow elevators, we were...More

2  Thank lapaos s
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 28 December 2016

Dear lapaos s Thank you for sharing your comments and observations on your experience at Porta Hotel del Lago. We will consider your comments to provide better service to our guests. Regards Ana María

Reviewed 21 November 2016 via mobile

Actually staying right now at this hotel...its actually a 2-2.5 star hotel. Once you get past the stray dogs at the entrance and the aweful restaurant. Room is lacking everything, keep looking!!!! No air, used shampoo bottles from last guests....nothing close by...you have to take...More

1  Thank ssoran
Response from AnaMariaH561, Gerente at Porta Hotel Del LagoResponded 24 November 2016

Dear ssoran Thank you so much for your feedback regarding your recent stay with us, comments like yours are a valuable tool for our continued pursuit of excellence. Don´t have a doubt that your comments will be taken into consideration. Regards Ana María

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$77 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$161 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Panajachel
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (406)
Room & Suite (127)
Dining (24)
Pool & Beach (22)
Business Centre & Event Rooms (8)
Family and Play Areas (7)
Questions & Answers
Ask a question
ddoria1980
9 March 2018|
Answer
Response from cmyoung119 | Reviewed this property |
No sé a que obra de teatro se refiere.
0
Votes
emeli382017
19 February 2018|
AnswerShow all 2 answers
Response from Jeannine2708 | Reviewed this property |
You mean Guatemala City Airport ? I'd recommend booking a private transport with Adrenalina Tours in advance, that would be the most comfortable ( I have travelled with them for years and they are a reliable and trustworty... More
0
Votes
shj073
24 November 2017|
AnswerShow all 3 answers
Response from Fernando X | Property representative |
Hi! We do have an elevator and handicap access. Hope to see you soon!
0
Votes
Google Translation
Room Tips
"I think all rooms looks to the lake."
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"Water view is best"
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"I think most rooms offer spectacular views of the lake - but check before booking."
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"If possible, ask to see a room before you book and get a room on the 3-5 floors for best views."
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