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Porta Hotel Del Lago

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Porta Hotel Del Lago
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379 Reviews from our TripAdvisor Community

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Showing 179: English reviews
New York City, New York
Reviewed 6 June 2015 via mobile

My wife and I stayed at this hotel for one night while we explored Panajachel and Lake Atitlan. This hotel has good service and great common areas and it is located near the lake with excellent views. The food is ok also ( have the chicken quesadilla, really good). The pool area is very nice and clean. Altogether a great...

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Helpful?
Thank EngelsMendez
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear EnglelsMen Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view and be part your experience on the Lake Atitlan. Regards Ana María

Melbourne, Australia
Reviewed 28 May 2015

The quality of the hotel and the location on the edge of Lake Atitlan made this a highlight of our week in Guatemala. Big rooms with good amenities (although no hot water for up to 15 minutes for 2 of our 3 showers was annoying) and a great restaurant which did good breakfasts and excellent dinners. Staff were good and...

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Helpful?
Thank Rob W
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Rob W Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comments. Regards Ana María

Wetumpka, Alabama
Reviewed 20 May 2015

Wow, what a wonder hotel in the heart of Panajachel on Lake Atitlan. Excellent rooms, Excellent restaurant, Excellent Grounds. Close to all shopping and sits on the lake. My First choice in Panajachel.

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Thank One_Video_Pro
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear One_Video.. Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you had a great time. Warm wishes Ana María

Montreal, Qc, Canada
Reviewed 10 May 2015

Hotel located right on Lake Atitlan, facing volcanos. Surroundings are pleasant and shopping within easy walking distance. Hotel clean and spacious and food delicious. Staff friendly and welcoming Would definitely recommend.

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1Thank Marefrequentguest
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Marefrequ Queremos expresar, nuestro agradecimiento por compartir sus comentarios y observaciones en base a su experiencia en Porta Hotel...

New York City, New York
Reviewed 2 May 2015

we returned to porta del Lago hotel on our way to Palenque to SanCristobal de las Casa, Mexico. Panajachel was our first and last stop. We are a senior grandmother with some walking issues, my daughter and her 7 year old daughter. Mr. Alfredo Garcia, our excellent driver for this 11 day trip, picked us up at the airport in...

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Thank anemarie76
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Anemarie7 Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del Lago de...

Phoenix, Arizona
Reviewed 18 April 2015

I stayed here in April 2015 during a tour of Central America with OAT. This is a unique hotel in a good location with gorgeous views. It has a very nice pool right on the lake. The service and food in the restaurant were very good. The best aspect of the rooms are the balconies with the fabulous views of...

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1Thank kingscommon
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear Kingscomm Thank you for taking the time to review your experience at Porta Hotel del Lago. We are pleased that you enjoyed the wonderfull view in the balcony. Comments like yours are a valuable tool for our continued pursuit of excellence, We will follow up your valuable comment. Regards Ana María

Poway, California
Reviewed 7 April 2015

This hotel is a bit "worn" but the location is excellent, facing the lake and situated right next to many restaurants and places to shop. The room furnishings seem dated but the walls are solid and the rooms are quiet, with superb views of the lake and the volcanoes. The breakfast buffet was first-rate and the staff is friendly. The...

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2Thank RandSand
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimado RandSand Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso Lago...

Denver, Colorado
Reviewed 4 April 2015

Hotel was clean and well located. Located right on the lake. Rooms were spacious and clean. Service was fine and the breakfast was great. Needed to go to lobby to use WiFi and at times it did not work very well. Very small safe in room. The air conditioner was a portable unit and worked so/so. We opened the patio...

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Helpful?
Thank Judi L
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review
Google Translation

Estimada Judi L Fue un placer servirle en Porta Hotel del Lago y formar parte de su experiencia del maravilloso...

UK
Reviewed 24 March 2015

I booked this to have something a bit more 'standard' at the end of my trip having stayed in smaller more boutique places around Guatemala. A big draw was the large swimming pool, so I was highly disappointed that it was closed for maintenance during all of my stay, and they hadn't alerted me of this beforehand. Guests could use...

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Helpful?
Thank senaUk
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear SenaUK Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana Ma

Reviewed 23 March 2015 via mobile

Good hotel with average service. Not every one was nice but in general it's ok. I was not told that they were full when I called. I bought online and no one explained at the hotel that I had no right to anything but the room when you buy online. I ended up paying $250 extra when I could have...

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Helpful?
1Thank AGarcia7779
AnaMariaH561, Gerente at Porta Hotel Del Lago, responded to this review

Dear AGarcia77 Thank you for sharing your experience with us, we apologize for not completely satisfying your expectations. Please accept our apologies, your comments are taken into consideration to take the necessary actions to improve. Regards Ana María

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Porta Hotel Del Lago

Address: 2 Avenida 6-17, Panajachel 07010, Guatemala
Region: Guatemala > Western Highlands > Solola Department > Lake Atitlan > Panajachel
Price Range: RM401 - RM664 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Porta Hotel Del Lago 3.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Porta Hotel Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Hotel Style:
#1 Green Hotel in Panajachel
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Questions & Answers

Here's what travellers have asked, with answers from Porta Hotel Del Lago staff and other travellers.
7 questions
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Chicago, Illinois
over a year ago
Edmond, Oklahoma
over a year ago

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Questions? Get answers from Porta Hotel Del Lago staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views from higher up”
  • marble bathroom
  • lake views
  • comfortable beds
 of 5 bubbles climber_in_CH, 19 Jan 2017 | Read review
“Try to get a room on a floor as high as possible, but 4th onwards are fine and in the middle. The end rooms views are obscured by trees.”
 of 5 bubbles 151clareg, 12 Jan 2017 | Read review
“we had a room in the middle on the 3rd fl , if you could get the highest floor”
 of 5 bubbles jdc4849, 23 Oct 2016 | Read review
“Higher the better for the lake view”
 of 5 bubbles darinab2013, 21 Oct 2016 | Read review
“If your room is hot, ask for a cooler one.”
 of 5 bubbles ontheroad2016, 7 Aug 2016 | Read review
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