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Holiday Inn Augusta West

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155 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Milledgeville, Georgia
Reviewed 4 November 2016

To our delight, on Halloween Day, Shannon at the front desk in her delightfully witchy costume and brilliant smile checked us in for an overnight stay. There was a very large bowl of candy, including Snickers & Milky Way's for us to choose from and then the biggest surprise was the complimentary gift bags presented to not only the two...

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Helpful?
Thank Seaturtlelady55
April B, Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Seaturtlelady55, Thank you for choosing Holiday Inn Augusta West and taking the time to give us your rave review. We pride ourselves in customer service and satisfaction and are pleased that you enjoyed your stay at our property. We do hope that you will join us again soon so that we can wow you with our breakfast and amenities.

Douglasville, Georgia
Reviewed 1 November 2016

We stayed at the Holiday Inn West Augusta over the weekend. I had tried to call on the way there to make sure we had a King sized bed and was put on hold for 15 minutes and Brittany never came back to the phone. I finally hung up, waited about 1/2 an hour and called back only to be...

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Helpful?
Thank Peggy B
April B, Supervisor at Holiday Inn Augusta West, responded to this review

Dear Peggy B, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction and thank you for taking the time to give us your review. We do apologize that your experience in our restaurant was not a pleasant one. We will use this as a learning experience and make sure the proper department...

Lexington, Kentucky
Reviewed 18 October 2016

The actual room was fine and I appreciated that there was a fridge and microwave. However, the booking and billing at this hotel is horrific. This was the host hotel for the USARA National Championship so many of the racers were booked here. I booked 9 months in advance to ensure my team had rooms here at the host hotel...

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Helpful?
Thank Casey H
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Casey H, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We regret the inconvenience caused by the charges. Your feedback is troubling and will surely be looked into....

NEW WINDSOR
Reviewed 14 October 2016

We stopped in Augusta on our way north from vacation and were pleased to find a nice Holiday Inn. A good location out of the city, so fairly quiet. Room was comfortable and unlike others I had little trouble with the WiFi. We were on the top floor so the stay was, as I said, quiet. Breakfast for us was...

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Helpful?
1Thank JAMES L
Reviewed 10 October 2016 via mobile

Soooo...I'm trying to decide if I've entered twilight zone brought to you by holiday inn. I arrived at an hour before check in. Most of the hotels I'm used to are on point and have the rooms clean ahead of time....so I figured it would be no big deal but I was turned away and told to return at 3:00p.m. I...

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Helpful?
1Thank Courtney B
IHGService, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Courtney B, Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about your dismay towards the overall level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to regain your faith in our hotel and would welcome the...

Valdosta, Georgia
Reviewed 13 September 2016

I liked this Holiday Inn because it is out of the city limits. It makes morning travel much easier. It is also an extremely clean hotel - not that most Holiday Inns aren't clean; this place is just exceptional. The staff that I spoke with - front desk and housekeeping - were all friendly with good, positive attitudes. The room...

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Helpful?
Thank Tim H
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Tim H, Thank you for choosing Holiday Inn Augusta West. We do pride ourselves on customer service and satisfaction. We are pleased you enjoyed your stay with us and our location and property met your needs. Thank you for taking the time to comment and giving us a great recommendation. We do hope that on your next trip to...

Reviewed 17 August 2016 via mobile

So we came for just a quick getaway. Our room was not bad, second floor, pretty modern, jetted tub, huge enough for me (5'7") and my guy (6'3"), and we still had wiggle room. The bed was soft, the pillows were soft. Couple of cons so pay attention. First was the wifi. We had issues connecting so my guy went...

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Helpful?
Thank Lauren W
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Lauren, Thank you for choosing Holiday Inn Augusta West as your quick get away spot. We are sorry to hear you were not completely satisfied with your stay. We do apologize that you were unable to connect to the wifi and we will bring this to the attention of the proper department . We do have a upcoming renovation...

Athens, Georgia
Reviewed 16 August 2016

The hotel is in a pretty good location, and it's a little off the road, which I liked. I selected it mostly for the indoor pool. Overall, it's a good place to stay. With quirks like a popcorn machine in the lobby and the indoor pool, it's family-friendly. However, there were oddities, e.g. they charge your credit card for "incidentals"...

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Helpful?
Thank Georgia_Peach30650
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Georgia_Peach30650, Thank you for choosing Holiday Inn Augusta West. We are pleased to hear you were satisfied with your room and our pool. We do apologize for the carpets in the halls we do have a renovation coming up soon and those things that are out dated should be all replaced. Our hot buffet braekfast comes with juice, milk,...

Atlanta, Georgia
Reviewed 14 August 2016

I was TOLD I would be charged a $25 hold that would come off as soon as I checked out. LIES ! I was charged 2 back to back $25 charges that did NOT come off when I checked out ! Breakfast is a joke ! It is a free for all and you should not count on eating there...

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Helpful?
Thank Cakeatron
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Cakeatron, Thank You for choosing Holiday Inn Augusta West. We are sorry to hear you were not pleased with your stay and the incidental hold was not explained to you correctly we place a hold on your card for each night you stay at the hotel and upon check out the hold if it has not been used is...

Reviewed 11 August 2016

I would like to share an experience I had with the Holiday Inn Augusta West I-20 this week (July 26 & 27). I was traveling to Augusta, GA (I travel 3-4 weeks a month and am a IHG Rewards Club Member) for work this week. My trip down to Augusta was uneventful aside from some challenges with the jet way...

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Helpful?
Thank Patrick H
April B, Front Desk Supervisor at Holiday Inn Augusta West, responded to this review

Dear Patrick H, We are sorry to hear that you had such a terrible experience from the start to the finish of your trip. We do apologize for any inconvenience we may have caused you. Often times our hotel does sell out and we walk guest to a similar hotel that has rooms to accommodate our guest. We do appreciate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 

Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Region: United States > Georgia > Augusta
Price Range: RM480 - RM612 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask if sports teams staying and get a room away from them if you can”
msm1990, 5 Apr 2017 | Read review
“Nice room, filthy hallways”
diannepackee, 23 Jan 2017 | Read review
“Check for a door sweep.”
jackd610, 28 Dec 2016 | Read review
“stay away from rooms around 218 they are above the hall and loud.”
327grega, 11 Nov 2016 | Read review
“221 good room”
marknJ705JI, 8 Nov 2016 | Read review
5 of 5