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Doubletree by Hilton Augusta

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614 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Augusta
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Showing 603: English reviews
Saint Petersburg, Florida, United States
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 19 October 2016 via mobile

Well we were definitely not planning on staying five nights.... but due to hurricane Mathew and then having no power to go home to... we made this our home for five nights! I can't say enough about how pleasant the ENTIRE staff is!! They were sold out every night we were there with evacuees and never once did one seem... More 

Helpful?
Thank Mackenzie T
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Mackenzie T, Thank you for your very kind review of our DoubleTree. Hurricane Matthew was very stressful for many of our guests and we were happy to have all the evacuees that stayed with us. Our thoughts and prayers went out to all affected by the hurricane and we hope minimal damage happened. Thank you for calling this your... More 

Highland Beach, Florida
Level Contributor
3 reviews
Reviewed 19 October 2016

Headboard off wall. Laying in bed, shower rod not securely attached, electrical outlet plate in sitting broken off, flower pedals from previous guest on floor, ceiling coming down in ice/laundry area, first clue of potential problem was all of the beer caps around the main entry door.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jeffery M
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Jeffrey M, Thank you for your comments concerning your stay and I do apologize that everything wasn't in order, as should be, upon your arrival. We have taken corrective action to make sure these things don't occur again. Thank you again for your patronage. We do hope you will choose the DoubleTree by Hilton Augusta should your travels bring... More 

Cedar Falls, United States
2 reviews
Reviewed 13 October 2016

There was dog pee everywhere, Beds are hard and the rooms are dirty. You don't want to stay at this hotel. The staff only does why you nag at them about. I'm not sure what their cleaning staff does but it not cleaning. Everything was nasty. There was mold in the hotel bathroom, built up dirty on the ground and... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jerahmi Nathana... C
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Jerahmi Nathana, Thank you for taking the time to comment about your recent stay. I'm very sorry that your stay wasn't extremely enjoyable. I do apologize that there were many, many pets in the hotel due to Hurricane Matthew evacuees. I'm sorry that our cleaning staff didn't clean to your standards and you felt you needed to nag to... More 

Beaufort, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 11 October 2016

This hotel delivered on what it promised. As many were leaving from a hurricane, the staff was friendly and very attentive to all of the guest...even during this stressful time. I would stay here a thousand times over. Great for pet owners, refuge from a disaster, business, or pleasure.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lee B
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Lee B, Thank you very much for your wonderful review of your stay at our DoubleTree. We know it was extremely stressful situation with many people evacuating due to the hurricane. We are glad you felt we were attentive your needs. We look forward to you visiting with us again should your travels bring you back to the Augusta,... More 

Catawba, South Carolina
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 October 2016

I as usual requested a digital key if available. Upon arrival I went and checked the room out. Upon walking in both lights in the ceiling were flickering. I also noticed no bottled water in the room as other hiltons do for there honor members who request a digital key. I went downstairs to advise of the light issue as... More 

Helpful?
Thank lfd1275
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Mr. Brinkerhoff, Thank you for your review of your recent stay with our DoubleTree. I see this was your first visit with us and only your 2nd visit to a DoubleTree since joining HHonors in 2011. Thank you for being a Silver HHonors Member. I am very sorry your stay with us wasn't a good experience. The DoubleTree chocolate... More 

Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 October 2016 via mobile

I generally like the double tree but this one was rough. The hotel is really big but old and outdated. I had a hilton honors room, which doesn't say much based on what it looked like. Oh boy. The room smelled musty, there was food on my phone cord or something that looked like food. The carpet was sticky. The... More 

Helpful?
Thank Just S
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Just S, Thank you for your recent review of your experience at our DoubleTree. I apologize that your found your room unacceptable. I appreciate your comments and will speak with my staff to assure these are corrected. Thank you for your nice comment about our staff. It is greatly appreciated. We do hope that you will choose us again... More 

Mcdonough Ga, United States
2 reviews
Reviewed 2 October 2016

had three rooms. two grandsons was in ironman competition needed to clean up afterwards, one had a 12hr drive and the other a 4hr, Hotel (sold out) but they agreed to allow late checkout to 3:00 pm. This was needed and appreciated but that is why we do all our traveling with a Hilton property (diamond member)

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carlene S
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Charlene S, Thanks so much for your very kind review of your recent stay at our DoubleTree. Ironman is a busy weekend and I'm glad to hear we were able to accommodate your request for a late check out. We hope you will be able to be with us next year for Ironman. Thanks again for your comments. More 

Covington, Kentucky
1 review
Reviewed 2 October 2016

Sadly, this hotel needs more than an update. This hotel needs a while renovation. The ceiling bathroom was falling into the tub. The shower curtain had mildew. The floors were dirty. The carpet was sticky. There was food or something on my phone cord. I typically enjoy Doubletree's but this one was bad. It was really bad. I know that... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Justshia
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Thank you for taking the time to tell us of your recent experience at our DoubleTree. I apologize that everything wasn't in order during your stay. We have discussed the issues you have listed and we are making sure to correct these for future guests. Thank you again for sharing your findings. We do hope on a future visit to... More 

Jacksonville, United States
2 reviews
Reviewed 29 September 2016

Overall a nice hotel with friendly staff. The lobby area seemed a little dated but the roon was very clean and comfortable. I liked the pillows and the whirlpool tub and shower was refreshing. The workout area and pools were nice.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lee G
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Lee G, Thank you for your kind words about your recent visit with our DoubleTree. We are very glad you had a comfortable stay. It is always refreshing to read that our staff is friendly. We are planning a renovation to begin in the near future, so we look forward to showing you our updates on a future visit... More 

Waukegan, Illinois
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2016

My room was excellent. The atmosphere when I walked in was fabulous! There was jazz music playing in the restaurant/lobby and people were having a great time! It really made for a welcomed arrival. My room was ready and great! I would return to this hotel anytime!

Helpful?
Thank starship17
AGSDTmgr, General Manager at Doubletree by Hilton Augusta, responded to this review

Dear Starship17, Thanks so much for your great review of our DoubleTree in Augusta, GA. We are very happy that your stay was excellent and you felt welcomed. We look forward to you returning for another visit soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Augusta is conveniently located near the Augusta Mall and Augusta National Golf Club. Stay at our modern property and enjoy complimentary shuttle service to and from the Augusta Regional Airport. Upon check-in receive a freshly baked chocolate chip cookie! ... more   less 

Additional Information about Doubletree by Hilton Augusta

Address: 2651 Perimeter Parkway, Augusta, GA 30909
Region: United States > Georgia > Augusta
Price Range: RM520 - RM751 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Augusta 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Doubletree By Hilton Augusta Hotel Augusta
Doubletree Augusta
Augusta Doubletree
Hotel Style:
#9 Family Hotel in Augusta
#19 Business Hotel in Augusta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Augusta staff and other travellers.
2 questions
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Baltimore, Maryland
over a year ago

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Questions? Get answers from Doubletree by Hilton Augusta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
  • cut my finger open on this lifting the lid
 of 5 bubbles lfd1275, 7 Oct 2016 | Read review
“Entire hotel is nice not noisy”
 of 5 bubbles AntiqueAholic, 17 Sep 2016 | Read review
“Try to stay on the higher levels”
 of 5 bubbles Checkitout123, 10 Sep 2016 | Read review
“Stay elsewhere”
 of 5 bubbles ProvenExponent, 5 Jul 2016 | Read review
“Don't stay in room 140.”
 of 5 bubbles N1615AZrebeccas, 23 May 2016 | Read review
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