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I booked two non-smoking rooms for my sister and myself. The rooms reeked of smoke but we were told that this was from smokers breaking the non-smoking roll for these rooms (106 and 107).
This explanation is disingenuous at best. These are smoking rooms. I...More
Showed up after reading lots of great things about the hotel. Thought that the renovation was helping the price be lower. Asked for a renovated room. When we pulled up there were people hanging out outside late at night. Lots of noise from construction. Lady...More
Response from Synethia J, General Manager at Econo Lodge DowntownResponded 9 October 2017
Dear guest, We apologize for not meeting expectation during your previous stay with us at Econo Lodge. Due to renovating the entire property some amenities are limited in an effort to finish renovations so that you can enjoy your stay. We are working hard to...More
Everything was very good. Quiet place, close to the University, clean and good complimentary breakfast. I stayed in this hotel 24 days and I enjoyed it and recommend it. Good enough for the rate. All staff are very nice and kind. Rashed and Synethia are...More
Thank Fernanda P
Response from Synethia J, General Manager at Econo Lodge DowntownResponded 5 September 2017
Dear Fernanda, we, the team, at Econo Lodge really appreciate you doing business with us. it was a pleasure meeting you and accommodating you on your extended stay. I'm pleased to hear that myself and Rashad were able to make you feel as welcome and...More
First after checking in found out motel was not in the safest areas of town. Next the parking spots are small. I reserved and paid for a smoke free room but the room smelled like cigarette smoke. The air conditioner worked only some of the...More
Thank robert p
Response from Synethia J, General Manager at Econo Lodge DowntownResponded 9 August 2017
Dear Robert P, Thanks for choosing to stay at Econo Lodge Downtown. We appreciate the feedback you have given about your room. During your stay we received no complaints from you but I will follow up with these issues to make sure there are fixed...More
Helpful staff and quiet area of the town. Best place out of the immediate local competition. All things considered it's a pleasant stay. I have found that Rashad at the front desk will take care of any needs you have and address your concerns in...More
Thank Madd H
Response from Synethia J, Manager at Econo Lodge DowntownResponded 24 July 2017
Dear Guest, Thanks for staying with us and reviewing your previous stay. We appreciate those kind words spoken of staff member Rashad. We hope that you will be returning in the future to stay with us again. We appreciate your service.