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DoubleTree by Hilton Chicago - Arlington Heights

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DoubleTree by Hilton Chicago - Arlington Heights
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527 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Chicago - Arlington Heights
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Showing 515: English reviews
Toronto, Ontario
Reviewed 14 September 2016

Front Desk staff incompetent and dishonest. Did not want to bother sending the shuttle to do a pick up at the airport. Never stay in a hotel where the Front desk staff are dishonest. Imagine you have to rely on them in an emergency!

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Helpful?
Thank mendyrocks
DOSMLukasz, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear Mendyrocks, On behalf of our entire staff at the hotel, I would like to express deepest apology regarding your negative experience and thank you for your feedback. I would love to have the opportunity to make it right. Could you please email me at Lukasz.Sobczak@Hilton.com or call me at 847-427-4240 to further discuss?

Pacifica, California
Reviewed 10 September 2016

If you need to go to Arlington Heights for any reason, I would recommend this as your first choice. It was quiet,even on the weekend. The pool is usable and the restaurant breakfast buffet is not free, but the food is edible. The staff is quiet nice and the bathroom is more than adequate.The room service (used am &pm) was...

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Helpful?
Thank seeversmd6150
Arlington Heights, United States
Reviewed 5 September 2016

Location is ideal and rooms and lobby are absolutely beautiful. The staff is very friendly and helpful even down to the driver for the hotel charter. The restaurant offers great food and drink options. Cant wait to come back for another business trip!

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Helpful?
Thank Shaniece H
DOSMLukasz, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear Shaniece H, On behalf of our entire staff at the hotel, I wanted to personally thank you for your feedback.

Chicago, Illinois
Reviewed 1 September 2016

Used this hotel and kept car there for our 4 night stay while we flew out off OHare, great transportation both in and out, with nice area for our car. Wonderful service, and were also upgraded to a room with a view. Great room and service was also special.

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Helpful?
Thank rose913
DOSMLukasz, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Dear Rose913, Thank you for taking time out of your busy day to write a very positive feedback about your most recent stay at the hotel. We look forward to welcoming you back at the hotel!

Dayton, Nevada
Reviewed 31 August 2016 via mobile

I used to stay here for biz travel -- it was long in the tooth then but service was always good. I returned with hubs now - we're on vacation! They have completed a renovation. Lobby and common areas all are high tech and refreshed. Furniture in the rooms -- couch, chair, coffee table all new. We stayed in a...

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Helpful?
Thank TravelPrincess69
DOSMLukasz, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

TravelPrincess69, Thank you so much for sharing and writing about your experience at the hotel. We hope you'll be staying at the hotel again and very soon.

Dallas, Texas
Reviewed 30 August 2016 via mobile

After getting to ORD late because of multiple flight delays and arriving at the hotel in the rain, I was thrilled to find I had been upgraded. The staff was very friendly and room was great. The hotel is conveniently located off the highway, but far enough away that there is no road noise. And free parking, which is a...

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Helpful?
Thank Stephanie_wino
Reviewed 26 August 2016

From the group sales manager, Bobbie, that worked with me to coordinate my block of rooms and family meet and greet in the lounge/restaurant area to the wait staff at the hotel, everyone was superb! During the off hours of our family events, many enjoyed socializing around and in the indoor pool. They could not express enough how much they...

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Helpful?
Thank Patty B
Houston, Texas
Reviewed 24 August 2016

I have only stayed here one night, but was also here for some all day meetings as well. I arrived very late and the front desk was very friendly and got me taken care of quickly so that I could get to bed. A cookie was even offered. Breakfast was a buffet with several options, including rice and Asian options....

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Helpful?
Thank NCTexan2011
Bridgeton, United States
Reviewed 23 August 2016 via mobile

I travel weekly to the same location for 8 months at a time. I usually spend the first month trying different hotels to see which one I would prefer long term. It took me one stay to choose this hotel. Everyone I have met has been wonderful. Eric at the front desk goes above and beyond every time I see...

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Helpful?
Thank Patricia V
Breese, Illinois
Reviewed 20 August 2016

Carpet area by window/AC unit wet from AC leak or rain leak from window AC unit noisy and room hot when unit not cycling. Temperatue on the unit set at 69 and when unit would cycle off temperature would go up to 74 A fan to circulate air with the unit or ceiling would help

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Helpful?
Thank marne7

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel Chicago – Arlington Heights is located in the heart of northwest Chicago's greater Woodfield area, an ideal location for business and leisure travelers. Our full-service hotel is a short driving distance from the attractions and businesses in downtown Chicago. We’re located off I-90 (Northwest Tollway) between O’Hare International Airport and Schaumburg, Illinois, with easy access to businesses, shopping, dining and entertainment.Begin your visit with our warm chocolate chip cookie. Continue to your guest room or suite, where you’ll find comfortable bedding, a work desk, an ergonomic chair and complimentary high-speed internet access. After a long day, burn some calories in our complimentary fitness center, or melt away stress in the indoor pool. Bring your four-legged friend with you. We’re pet friendly.Savor hearty American cuisine in a rustic and relaxed atmosphere at the Birch River Grill. Pick up a meal or snack to go at Cravings. The 24-hour marketplace offers breakfast sandwiches, yogurt, sweets and late night snacks.Plan your business, wedding or special event utilizing 8,600 sq. ft. of flexible indoor and outdoor space to accommodate events of many sizes. In addition to our 24-hour business center, A/V equipment rental, secretarial services and an experienced event planning team ensure a successful event.With hospitality as warm as the freshly baked chocolate chip cookie at welcome, the staff welcomes you to an exciting stay in Arlington Heights, Illinois.Highlights Complimentary shuttle service (subject to availability) to and from O’Hare International Airport and within five miles of the hotel Conveniently located at the intersection of I-90 and Arlington Heights Road, a short drive northwest of O'Hare Airport Complimentary high-speed internet access in every guest room Selection of smoking and non-smoking rooms, suites and accessible rooms 8,600 sq. ft. of flexible meeting space to accommodate events of all sizes ... more   less 

Additional Information about DoubleTree by Hilton Chicago - Arlington Heights

Address: 75 W Algonquin Rd, Arlington Heights, IL 60005-4413
Region: United States > Illinois > Arlington Heights
Price Range: RM436 - RM787 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Chicago - Arlington Heights 3*
Number of rooms: 247
Reservation Options:
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Also Known As:
Doubletree By Hilton Chicago - Arlington Heights Hotel Arlington Heights
Doubletree Arlington Heights
Doubletree Chicago Arlington Heights
Hotel Style:
#1 Green Hotel in Arlington Heights
#2 Business Hotel in Arlington Heights
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Chicago - Arlington Heights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Parking in front of hotel on weekends can be tight-Parking behind building well lit.”
 of 5 bubbles seeversmd6150, 9 Sep 2016 | Read review
“helps to be in the Hilton program, with compimentary upgrades”
 of 5 bubbles rose913, 31 Aug 2016 | Read review
“The king sized bed was very comfortable.”
 of 5 bubbles Leviite, 14 Aug 2016 | Read review
“Lower floor near an elevator...hallways are super long!!”
 of 5 bubbles Melissa2004, 12 Aug 2016 | Read review
“Stay away from the rooms close to the highway if that bothers you”
 of 5 bubbles 778mattr, 31 May 2016 | Read review
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