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Candlewood Suites Aurora - Naperville

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Candlewood Suites Aurora - Naperville
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86 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Aurora - Naperville
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Showing 85: English reviews
nc
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 19 September 2015

Location was very close to restaurants, grocery stores, liquor stores, interstate. The little "store" they provided had just about everything needed during the stay. Fitness room was great and had many machines to choose from to work out. A walking trail was next door which was great for walkers.

Helpful?
Thank 2rudypayton
Champaign-Urbana, Illinois
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 September 2015 via mobile

My girlfriend and I stayed there one night while we went to a wedding nearby. It was a nice and clean place. Easy to get to off of the interstate. While we were checking in a car alarm was going off repeatedly. The person checking us in assured us that he would take care of it and anything else that... More 

Helpful?
Thank Bradley M
Atlanta, Georgia
Level Contributor
102 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 7 September 2015

This hotel is a nice little home away from home. The staff is great and always willing to help you help if you need. the floors, lobby and rooms are really clean which gives you a good sense the staff looks after the place. Joanne and Anthony at the front desk were great.

Helpful?
Thank Oscar R
Round Rock, Texas
Level Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 28 August 2015

Walk into a welcoming atmosphere. Suites at a great value. Full kitchen with all the cookware available. Table large enough to work or dine on. Comfy bed and pillows. Large bathroom. Nice and clean, a welcoming positive atmosphere. What else could we look forward to! One more amenity, free laundromat.

Helpful?
Thank Dorothe V
Cincinnati, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 July 2015

I had booked a room last minute through the IHG website to stay at this hotel. At 3:00 PM on the day my stay, I was notified by phone that another guest had extended their stay and I would not have a room. When I asked them where they were going to put me up for the night, they told... More 

Helpful?
3 Thank Jumsy81
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Jumsy81, Thank you for your review regarding your recent experience at Candlewood Suites Chicago/Aurora, IL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being... More 

Denver, Colorado
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2015

Stayed there for a night. The quality was average. The front desk service was uniformly bad. While checking in, we had to wait for a long time because the person at the desk had disappeared. Got a phone call (automated) at 4 AM in the morning welcoming us to the hotel. Next day a different staff member at the desk... More 

Helpful?
2 Thank Espi52
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Espi52, Thank you for posting a review about your stay with us. We would like to apologize for the less than satisfactory experience you had at check-in and for falling short of your expectations from our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.... More 

Toronto, Canada
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 24 June 2015

I arrived at 9:30 on a weeknight to be told that they had overbooked the hotel and didn't have a room for me. There was zero attempt to contact me and warn me of this in advance. Zero offer to book me at their expense elsewhere. Just a shrug, basically. Thank you for wasting my time and stressing me out... More 

Helpful?
2 Thank w999
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear w999, Thank you for taking the time to post a review about your experience. It is regretful that this visit was a disappointment on several aspects particularly with the issues surrounding your reservation. We'd like to look into this further so in line with this, we have sent you a private message to obtain more details about your stay.... More 

Aurora, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 June 2015

Candlewood isnt a BAD place to stay. It is nice and very clean. Staff were all nice to us during our stay for most part. We have stayed in the property many times. Candlewoods are pretty nice so we chose to stay in this due to the oversize kitchen. Katie the sales manager told us 30 minutess before we checked... More 

Helpful?
5 Thank Wendy W
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Wendy W, Thank you for providing feedback on your experience during your stay. We are sincerely sorry that you did not enjoy your experience with us particularly with the issues encountered upon check-in and service from our staff. As a valued guest, please be assured that all feedback will be acted upon as we rely on you, our guest,... More 

Normal, Illinois
Level Contributor
148 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 21 May 2015

Pros: Clean. Super friendly staff. Comfortable beds. Pretty inexpensive. Near highway and Starbucks. Cons: Totally smelled like weed both times I was there. I'm not hating on the pot smokers of the world, but I don't want to smell it and I don't want my kids to. Hotel staff was aware of this and didn't seem to care. At least... More 

Helpful?
Thank MelissaW1
Richmondville, New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 May 2015

Quiet, clean, quality furnishings and linen. Very friendly room was quiet. Bathroom clean snd roomy. Would go back again. Very good fresh coffee always available. Good snacks available and reasonably priced

Helpful?
Thank GeorgeandNancy

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
The Candlewood Suites Aurora/Naperville, Illinois is the area s newest all suite hotel. Conveniently located adjacent to the high-tech corridor and I-88. If Aurora - Naperville is your destination for business, the hotel is located near Toyota, Hyundai, Dial Corporation and American Electric Power as well as many other Fortune 500 companies. We are also conveniently located only 45 miles from downtown Chicago and the states two major airport hubs Chicago O Hare (ORD) and Chicago Midway ( MDW) Each spacious suite has a fully equipped kitchen and free high-speed Internet access . Check email and talk on the phone at the same time. Relax in the comfortable recliner while you enjoy the CD and DVD players. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items.Whether your trip is for business or pleasure, embrace the Midwest and stay with the best, Candlewood Suites, Aurora - Naperville! ... more   less 

Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 W Sullivan Rd, Aurora, IL 60506-1483
Region: United States > Illinois > Aurora
Price Range: RM415 - RM531 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Aurora - Naperville 2.5*
Number of rooms: 83
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora
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Questions & Answers

Questions? Get answers from Candlewood Suites Aurora - Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 225”
 of 5 bubbles D4718ZJkatew, 26 Oct 2016 | Read review
“For the best quiet ask for a room on the front side of the building.”
 of 5 bubbles wrktravelr, 2 Jun 2016 | Read review
“All rooms have kitchenettes, bring food if you like!”
 of 5 bubbles Kathymoa, 25 Sep 2015 | Read review
“We have occupied several rooms at different times and all of the rooms were quiet and clean. Would highly recommend.”
 of 5 bubbles 2rudypayton, 19 Sep 2015 | Read review
“Recommend 1st floor”
 of 5 bubbles GeorgeandNancy, 20 May 2015 | Read review
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