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Stayed there for a night. The quality was average. The front desk service was uniformly bad. While checking in, we had to wait for a long time because the person at the desk had disappeared. Got a phone call (automated) at 4 AM in the...More
2 Thank Espi52
Response from IHGCare, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 17 July 2015
Thank you for posting a review about your stay with us. We would like to apologize for the less than satisfactory experience you had at check-in and for falling short of your expectations from our staff. We give the utmost importance to our...More
I arrived at 9:30 on a weeknight to be told that they had overbooked the hotel and didn't have a room for me. There was zero attempt to contact me and warn me of this in advance. Zero offer to book me at their expense...More
2 Thank w999
Response from IHGCare, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 9 July 2015
Thank you for taking the time to post a review about your experience. It is regretful that this visit was a disappointment on several aspects particularly with the issues surrounding your reservation. We'd like to look into this further so in line with...More
Candlewood isnt a BAD place to stay. It is nice and very clean. Staff were all nice to us during our stay for most part. We have stayed in the property many times. Candlewoods are pretty nice so we chose to stay in this due...More
5 Thank Wendy W
Response from IHGCare, Guest Relations Manager at Candlewood Suites Aurora - NapervilleResponded 21 June 2015
Dear Wendy W,
Thank you for providing feedback on your experience during your stay. We are sincerely sorry that you did not enjoy your experience with us particularly with the issues encountered upon check-in and service from our staff. As a valued guest, please be...More
Super friendly staff.
Near highway and Starbucks.
Totally smelled like weed both times I was there. I'm not hating on the pot smokers of the world, but I don't want to smell it and I don't want my...More
Quiet, clean, quality furnishings and linen. Very friendly room was quiet. Bathroom clean snd roomy. Would go back again. Very good fresh coffee always available. Good snacks available and reasonably priced
US$104 - US$145 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Candlewood Suites Aurora - Naperville Hotel Aurora