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Eden Andalou Hotel Aquapark & Spa

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Eden Andalou Hotel Aquapark & Spa
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3,998 Reviews from our TripAdvisor Community

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Showing 1,573: English reviews
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Reviewed 2 days ago NEW

This hotel is fantastic hotel, my family and I stayed in a standard suite however it was spacious and clean and comfortably accommodated a family of five. The food was fab and staff are very nice (lovely Aicha at reception) and all the lovely waiters and restaurant staff. Kids had such a fantastic time at the aqua park and the...

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Thank Bintou D
Pontypool, United Kingdom
Reviewed 2 days ago NEW

Visited the Hotel from 5th to 12th of February 2017. On arrival the Reception Staff were very friendly and helped us settle in straight away, their service cannot be faulted. Our Room was very very good and cleaned daily, everything you need for a pleasant stay, would've liked a kettle but that's just me :-) Jazz Bar opens at 10...

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Thank Nigel P
Reviewed 3 days ago NEWvia mobile

A cold pool and a bit of a trip from the centre but fantastic room, food and staff. The price is good so it exceeded my expectations. I'd recommend Marrakech to anyone who wants to embrace the culture of Morocco!

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Thank Fenton14
London, United Kingdom
Reviewed 3 days ago NEW

Before booking this hotel be advised that it is in the middle of nowhere at least 20 minutes (& £20 return) from the heart of Marrakech, a shuttle is provided if you can get a seat.. Most staff members are absolutely lovely, (except the lady behind the bar, who is extremely RUDE with POOR customer service) A good selection of...

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Thank nlpainter
London, United Kingdom
Reviewed 5 days ago NEWvia mobile

We recently stayed at this hotel ( Feb 2017) and couldn't recommend it more! The reception staff are very helpful especially Aicha. the hotel is beautiful, food was amazing however, would have been nice if we had traditional Moroccan food. The ladies at the spa where very friendly and funny. We felt very welcome through out our whole stay Also...

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Thank sanitakaur1
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Customer, A big thank you for your wonderful comment regarding your stay with us and for assigned us the highest rating. It is with great pleasure that we receive your compliments. Also, we will certainly share your comments with our team. Your satisfaction is the best reward for our staff who work day after day to offer impeccable service....

Reviewed 6 days ago NEWvia mobile

Terrible hotel please do not stay here with children. I stayed here for 7 nights from 10/2 to 17/2 health and safety in hotel was very bad my son injured his self on stage no first aider no adequate first aid kit no help from hotel to get my child to hospital all staff were interested in was making money...

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Thank Nasreen A
United Kingdom
Reviewed 1 week ago

I stayed here last March 2016 and whilst it's taken me a while to write a review, I cannot forget my stay at this lovely hotel. The rooms were nice and clean, staff were friendly, housekeeping was good and the pool facilities were also nice. The food was good and there was a variety everyday, free drinks throughout the day...

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Thank SairaXpress
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Saira, Sunny greetings from Marrakech ! Thank you so very much for your extremely generous comments following your last stay at Eden Andalou 5* Aquapark & Spa. We are delighted to hear that you valued your stay with us so highly and that you enjoyed your room and the service that you received from the team. Your recommendation is...

Reviewed 1 week ago via mobile

Amazing hotel Especially for children, for those who seek to change the routine. Nevertheless there are things to improve: * There is no mosque at the height of the hotel (5*) * no Qiblah in rooms * no Koran in the rooms * no small prayer carpet in rooms I've traveled to most of the Muslim countries and this is...

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4Thank Youssef L
London
Reviewed 1 week ago via mobile

Our holiday hasn't even started, we are still sitting in reception 2 hours after arriving being told we have to pay for a phone call they made from the hotel phone to booking.com!! Manager nowhere to be seen, rude receptionist. First impressions: ABSOLUTELY AWEFUL. First impressions do count and I'm sorry but this reception is the worst I've ever experienced....

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9Thank skaur
Reviewed 2 weeks ago

The experience I had here was awful, ended up having to leave and get a real 5* hotel. I travel on business frequently and have not experienced the rudeness and lack of care that i received here. You had to pay extra for the gym and spa, the mini bar was broken and room service called but they never answered...

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6Thank Rhys K
EdenAndalouY, Sales Promotor at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Rhys, Thank you for your feedback and for staying with us during your visit to Marrakech. As already explained the All Inclusive includes food and beverage, animation and housing. (A suite with an area of 48m²). We also offer an Aquapark (heated in winter), a mini club on one hectare for around 50 euros per person in low season....

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
  • Dry Cleaning
Official Description (provided by the hotel)
Featuring 3 outdoor swimming pools in the Andalusian-style gardens and a 1600 m² spa is this environmentally-friendly hotel. It is 4 km away from Marrakech airport and offers views of the Atlas Mountains. The 250 suites spread over six riads and surrounding beautiful flowered patios. Domes carved stucco, zellij, white marble and Bohemian crystal dominate the 2 lounges, Oriental and Andalusian. They are equipped with a flat-screen TV, minibar and a balcony with views of the garden or mountains feature in the air-conditioned. Each modern suite has a separate seating area and a marble bathroom, free safe and Wi-fi. A hotel downtown, Andalusian Esplanade faces the gardens and 2 pools the Majorelle 25m long heated in winter, white pool 35 meters long lined with its wooden deck Teck. Atlas summits are facing you. Many bars and restaurants surround the Esplanade: The Fez (Moroccan restaurant), the international Atlas restaurant, the Mimosa pool bar and the Jazz Bar open alternately. Adjoining Aquapark offering over 17 slides and attractions (open from 01/04 to 31/10). The hotel has beach volleyball, basketball, mini football and ping pong courses. You can purchase souvenirs from the on-site gift shop, and Wi-Fi access is available throughout the hotel, including rooms. At an extra charge, additional facilities include a hairdresser, a fitness centre with coach and baby sitting service. A Kids Club offers entertainment in summer. Free transfers are provided to/from Jamaa El Fna Square is 5 km away. ... more   less 

Additional Information about Eden Andalou Hotel Aquapark & Spa

Address: Km 4, route d'Amizmiz, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: RM394 - RM1,014 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eden Andalou Hotel Aquapark & Spa 5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Eden Andalou Spa And Resort
Eden Andalou Marrakech
Eden Andalou Hotel Marrakech
Hotel Style:
#137 Spa Hotel in Marrakech
#154 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Eden Andalou Hotel Aquapark & Spa staff and other travellers.
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Questions? Get answers from Eden Andalou Hotel Aquapark & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lift available, our room was ground level and spot on.”
 of 5 bubbles 615nigelp, 22 Feb 2017 | Read review
“No Comments”
 of 5 bubbles SrikanthTT, 7 Feb 2017 | Read review
“Feel at home feel!”
 of 5 bubbles ridwan501, 30 Jan 2017 | Read review
“Don't go.”
 of 5 bubbles achy3853, 31 Dec 2016 | Read review
“Avoid... The customer service is poor.”
 of 5 bubbles Nathan_Hill, 29 Dec 2016 | Read review
5 of 5