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Sofitel Marrakech Palais Imperial

1.2 km from Marrakech centre
  • Free Wifi
  • Pool
  • Restaurant
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1 room, 2 adults, 0 children
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Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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1,731 Reviews from our TripAdvisor Community

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Showing 553: English reviews
Adinkerke, Belgium
Reviewed 11 November 2014

We chose this hotel in the Hivernage quarter to have some quiet after visiting the medina and it was a good choice. Check in was fast, we arrived early in the morning at 10 AM. We we're offered some tea and after a 5 min. wait our paperwork was done. Our room wasn't ready until afternoon. Luggage was taken care...

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Helpful?
Thank PDA68
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all i would like to thank you for your magnifique and great comment regarding your stay at the Sofitel of Marrakech. I realised that you have the habbit to travel alot around the world and you post a lot of comments, so when you share your experience with us this mean that you have been really...

Aalst, Belgium
Reviewed 10 November 2014

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Dirk A
Copenhagen, Copenhagen, Denmark
Reviewed 7 November 2014

Service and food were wonderful. Gorgeous property with many pools and magnificent gardens. The birds coming back to nest at the end of the day is a highlight for everyone. Songs so beautiful and so many to see. Must try the Moroccan Mint Tea Service. You can watch preparations in the lobby all day. Be sure to head to the...

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1Thank Maridith W
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Un bonjour du pays du soleil et d'hospitatilé! Je vous remercie pour votre retour et surtout pour le...

Bucks
Reviewed 3 November 2014

Have just returned from the Sofitel. Would highly recommend if staying in Marrakesh. Peaceful location but only a ten minute walk from the city gates. Staff were very friendly and helpful and very professional . We had a well appointed ground floor room that led onto the well maintained pool and gardens. The breakfasts were superb - so much choice....

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Helpful?
Thank GrahamCo
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Nous avons eu l'avantage de vous acceuillir, vous servir mais surtout vous satisfaire! Je vous remercie vivement par...

Genève
Reviewed 3 November 2014 via mobile

We were spoiled all along our 3 days stay. The sofite team makes you feel at home. Special thanks to Fatou - Senegalese waitress - always smiling and willing to help. The breakfast should not be missed. And last but not least the place is children friendly.

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Helpful?
Thank DOUILLETTE
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, I am very happy that we have succed to make you feel at home, this mean that our services has been above of your expectation . Thank you for your encoraging feed back and we hope your next visit will be as pleasant as the previous one. Ahmed Benkirane, Hotel Manager

Reviewed 2 November 2014

Excellent location. . Friendly staff, helpful in particular in Palais Darkum where the staff are outstanding specially Miss Aziza, Nezha , Nassima , Mohamad , Hind and not to forget Samira the manager. I strongly recommend this hotel and will be back when in Marrakesh.

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Helpful?
Thank zik911
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you for recomending the hotel, Iwill share your magnifique comment with all the staff and especially tha palais darkum staff which you had really apreciate them. We hope welcoming you again during your next visit in other to leave an other magnifique experience. Ahmed Benkirane, Hotel Manager

St Albans, United Kingdom
Reviewed 2 November 2014 via mobile

We stayed for a single night at the hotel as our flights were changed. Lovely hotel but exceptionally poor service. There were so many staff everywhere but all service (check-in, food, drinks) was so, so slow. We ordered drinks at the bar and despite 8 members of staff on either side of the bar, our order took 20 mins to...

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Helpful?
Thank JCollier_12
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to have more details about your experience in order to improve our service. Please can you send me on my personal email H3569-GM@sofitel.com your experience. I will be happy to...

Redhill
Reviewed 1 November 2014 via mobile

We are staying in the medina and wanted a pool day. I couldn't find much information online but plumped for this one as it was walking distance for us. It is a gorgeous pool area and we had a big sofa area and towels, cushions and parasol. It was 300dh each for the day and as you would expect the...

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Thank jgb9977
Nashville, Tennessee
Reviewed 27 October 2014

we stayed at the Sofitel for the first time, it's beautiful, many thanks to the beautiful Sofia for her honest smile and good humor, She has been taking care of us every morning (thank you for the specials) . thank you also to Said Abdou and Farah the hostess. very soon

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Helpful?
Thank Jack M
angmering
Reviewed 24 October 2014

Lovely hotel, lovely staff and amazing room. Not a good place if you have any mobility problems. No handrails on steps in hotel, outside pool toilets and in fact couldn't use pool as although steps down, nothing to hold on to if needed. However breakfast amazing and restaurant also good. Everything very clean but no hand basin in toilet and...

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Helpful?
Thank NanaWheeler

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Babysitting
Official Description (provided by the hotel)
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 

Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: RM759 - RM2,122 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#26 Business Hotel in Marrakech
#65 Spa Hotel in Marrakech
#79 Luxury Hotel in Marrakech
#143 Family Hotel in Marrakech
#190 Romantic Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Marrakech Palais Imperial staff and other travellers.
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Questions? Get answers from Sofitel Marrakech Palais Imperial staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We loved our room whoch was very quiet, clean and comfortable.”
 of 5 bubbles , 31 Jan 2017 | Read review
“All the rooms are ok , i suggest as from 3rd floor on”
 of 5 bubbles Giak67, 6 Dec 2016 | Read review
“A room with view on the beautiful garden.”
 of 5 bubbles 669oza, 28 Nov 2016 | Read review
“go for pool views”
 of 5 bubbles bournesupreme, 23 Nov 2016 | Read review
“good luck. nothing is easy to find.”
 of 5 bubbles aphrab, 1 Nov 2016 | Read review
5 of 5