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Hivernage Hotel & Spa

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Hivernage Hotel & Spa
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477 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Reviewed 16 May 2016 via mobile

This concludes our 7-night stay at the Hotel Hivernage! MORE than highly recommended to everyone! Immediately upon our arrival to the hotel, we were warmly greeted by the staff. Traveling with 2 small children, you never know how the staff will react but they were equally attentive to our kids as they were to us! Nothing but GREAT things to...

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Helpful?
Thank Hicham B
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to complete a TripAdvisor comment. It is an honor to know about your satisfied experience at Hivernage Hotel and Spa. Your comments will be shared with the entireTeam and specially with our staff members that made your stay so memorable. We look forward to welcome you back again to our hotel in...

Reviewed 13 May 2016 via mobile

My mom staying in the room 407 she ask me to right about her experience. She love the hotel and the colleagues all they are helpful they helping guests. The hotel it's so calm any one like to relax its the best place where y can go . The colleagues how they are cleaning the rooms and they are invite...

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Helpful?
Thank Kamilia C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We thank you for taking the time to leave a comment on Trip Advisor. We are so pleased that you enjoyed your stay at Hivernage Hotel & Spa and that our services were up to your and your mother's standards. Looking forward to the pleasure of welcoming you again at Hivenage Hotel and Spa. Best regards, Samir K

Reviewed 14 April 2016 via mobile

Got diarrhoea from eating their olives, and the vine were below standard quality. Other than that the view from the rooftop is spectacular with both the city and the Atlas Mountains at full sight. Slow service and the credit card machine were out of order. Good location in Ville Nouvelle

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Helpful?
Thank Alexander E
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so terribly sorry you got sick however we assure you that the quality of the food we offer is top of the line. We have never had any complaints regarding this issue. Other than that we are happy to hear you enjoyed yourself and look forward to having you back! Best Regards, Samir K

Norwich, United Kingdom
Reviewed 4 April 2016

The room was a tiny room on the first floor with a half view of the swimming pool but some sort of canopy outside made it very dark. The water flush in the toilet continued to flow all the time despite complaints and some attention by a maintenance man. No light over the desk and a table and two chairs...

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Helpful?
Thank Eric L
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, I sincerly appologize for the trouble you encountered with the flush. If you had only asked for a room change we would have put you in a more illuminated room possibly on a higher floor. Other than that, we truly hope you enjoyed Marrakech in all its glory. Looking forward to welcoming you back, we are positive that...

Glasgow, United Kingdom
Reviewed 1 April 2016 via mobile

Stayed for four nights with a friend, it's centrally located with a 15min walk to main square with nice restaurants near by and 5min drive to airport. Room was nice and clean although if you stay maybe better to ask for a room at the back and not facing the street as it's very noisey with traffic and restaurant next...

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Helpful?
1Thank Frozen786
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Regarding your valuable remarks, please be informed that they have been forwarded to the departments concerned for improvement. Looking...

London, United Kingdom
Reviewed 12 March 2016

What an absolutely fabulous hotel ! Staff where brilliant , the restaurant fantastic , the ambiance perfect , rooms totally sublime ! couldnt recommend highly enough ! I am already planning my next trip to the Hivernage . I came to be in the Hivernage after a trauma at the hotel I had booked but what a haven it turned...

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Helpful?
Thank ozzielee
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest! Thank you for taking the time to leave a TripAdvisor comment. It is an honor to know about you enjoyed your stay at Hivernage Hotel and Spa. Your lovely comments will be shared with the whole team. We look forward to welcoming you back to our hotel in the nearest future. Kind Regards, Samir K

London, United Kingdom
Reviewed 7 March 2016 via mobile

Stayed here a couple nights. Come to Marrakech often and thought we would give it a try. Journey from the airport is fantastic. No more then 20 minutes to the hotel which is situated in a lovely part of Marrekech. Check in was efficient but a rundown of the facilities and what was included in our rate would have helped....

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1Thank BuuBuu16
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so happy that you enjoyed your stay. Concerning the rooms we have two types of decor; modern as well as traditional. Our guests may freely move from one style to the other as long as there is availability. Our AC/heat is indeed central however we try to make sure our guests are as comfortable as possible....

Oxford, United Kingdom
Reviewed 20 February 2016

After days of running around Morocco sightseeing it was such a pleasure to kick back and relax !! the staff were more than accommodating ,they were very nice and prompt. Would recommend a martini from their bar, they were too good!!! had too have another !! The front desk organized a car transfer for us to Agidire and let us...

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Helpful?
Thank John P
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to leave a TripAdvisor review. We are so glad that you enjoyed your stay at Hivernage Hotel & Spa and look forward to having you back!! Best regards, Samir K

Reviewed 13 February 2016

My adult daughter and I (literally) ran into this hotel when we got off the train from Fez. We did not realize that there was a European side to Marrakesh, and as we walked around, we discovered Hivernage. We couldn't believe the price. The room was comfortable and beautiful. The front desk was informative and friendly. I speak French, so...

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Helpful?
Thank Tre C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We are so happy you came across Hivernage Hotel & Spa and even happier that you enjoyed staying with us! Looking forward to the pleasure of welcoming you again at our hotel! Best regards, Samir K

Maidenhead uk
Reviewed 6 February 2016

We have just returned from a five day stay at this lovely hotel. From the start of each day with a delightful breakfast with great choice, also egg dishes cooked to our individual tastes, to the end of the night in our large, well appointed room with a huge comfortable bed, each day was a pleasure. We took advantage of...

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Helpful?
Thank davsgril
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to leave such a delightful review! It was truly a pleasure accommodating you and we are so pleased to hear your stay was as fabulous as we had hoped!! Your lovely comment will be shared with the team. We look forward to having you back! Best regards, Samir K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: RM523 - RM1,456 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#123 Spa Hotel in Marrakech
#133 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Hivernage Hotel & Spa staff and other travellers.
7 questions
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Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“IN the city it is better to know French than English”
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 of 5 bubbles alexjw1, 15 Jun 2016 | Read review
“Any other room must have been better!”
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“all fantastic”
 of 5 bubbles ozzielee, 11 Mar 2016 | Read review
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