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Hivernage Hotel & Spa

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Hivernage Hotel & Spa
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483 Reviews from our TripAdvisor Community

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Showing 195: English reviews
Reviewed 29 September 2016

I stayed at this hotel in May and enjoyed the experience. It is centrally located, which is nice. After a day of shopping, I left a bag of items at the front desk. When I left the hotel the next morning, I forgot to take them with me. I later contacted the hotel and they confirmed that they had my...

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Helpful?
Thank 826mikei
Dubai
Reviewed 14 September 2016

This hotel was centrally located half way between the old town and the new town. The room was very clean, spacious and comfortable. It has excellent facilities including a gym, spa, swimming pool, restaurant and bar. Mina the Guest Relations Manager is excellent at her job, making you feel like you are a guest in her own home rather than...

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Thank Michaela B
Reviewed 16 June 2016

As a couple we found the hotel inconsistent, some positives however a few negatives too. We found the check in to be average, staff weren't unpleasant but weren't particularly friendly either. We were also asked to pay an almost £300 deposit which hadn't been mentioned anywhere before hand so it was lucky I had my credit card with me as...

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2Thank alexjw1
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. Regarding the £300 deposit, it is the standard at any 5* hotel to take an average of 500MAD/person/night. That means that if you booked...

Reviewed 19 May 2016 via mobile

We've just spent a week in the hotel and had a great experience. The staff were all friendly and pleasant, the room was lovely and clean and the breakfast in the morning was fresh and tasty. It did take a while to get coffee the first couple of mornings but after that they knew what we wanted and brought it...

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Helpful?
Thank Alex S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, Greetings from Marrakech. Thank you for taking the time to share your experience on, Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Be assured that your comments will be shared with everyone. In regards to the rooftop bar....

Eustis, Florida
Reviewed 18 May 2016 via mobile

From the start this hotel had problems. Slow lunch service, first room with non-functional safe and a/c and no remote to turn off the tv Second room still no a/c on 92 degree day and located over cafe with music late into the night. I switched hotels after one night rather than chancing that the 3rd room they offered would...

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Helpful?
Thank Ellen S
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We sincerely regret to learn that you experienced so many inconveniences during your recent stay at the Hivernage Hotel and Spa in Marrakech. Please accept our sincere apologies for the inconveniences that you encountered. We hope that this experience will not be a final judgment about what our Hotel provides as a service, because those incidents were an...

Reviewed 16 May 2016 via mobile

This concludes our 7-night stay at the Hotel Hivernage! MORE than highly recommended to everyone! Immediately upon our arrival to the hotel, we were warmly greeted by the staff. Traveling with 2 small children, you never know how the staff will react but they were equally attentive to our kids as they were to us! Nothing but GREAT things to...

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Helpful?
Thank Hicham B
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to complete a TripAdvisor comment. It is an honor to know about your satisfied experience at Hivernage Hotel and Spa. Your comments will be shared with the entireTeam and specially with our staff members that made your stay so memorable. We look forward to welcome you back again to our hotel in...

Reviewed 13 May 2016 via mobile

My mom staying in the room 407 she ask me to right about her experience. She love the hotel and the colleagues all they are helpful they helping guests. The hotel it's so calm any one like to relax its the best place where y can go . The colleagues how they are cleaning the rooms and they are invite...

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Helpful?
Thank Kamilia C
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear guest, We thank you for taking the time to leave a comment on Trip Advisor. We are so pleased that you enjoyed your stay at Hivernage Hotel & Spa and that our services were up to your and your mother's standards. Looking forward to the pleasure of welcoming you again at Hivenage Hotel and Spa. Best regards, Samir K

Reviewed 14 April 2016 via mobile

Got diarrhoea from eating their olives, and the vine were below standard quality. Other than that the view from the rooftop is spectacular with both the city and the Atlas Mountains at full sight. Slow service and the credit card machine were out of order. Good location in Ville Nouvelle

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Helpful?
Thank Alexander E
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, We are so terribly sorry you got sick however we assure you that the quality of the food we offer is top of the line. We have never had any complaints regarding this issue. Other than that we are happy to hear you enjoyed yourself and look forward to having you back! Best Regards, Samir K

Norwich, United Kingdom
Reviewed 4 April 2016

The room was a tiny room on the first floor with a half view of the swimming pool but some sort of canopy outside made it very dark. The water flush in the toilet continued to flow all the time despite complaints and some attention by a maintenance man. No light over the desk and a table and two chairs...

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Helpful?
Thank Eric L
Samir K, General Manager at Hivernage Hotel & Spa, responded to this review

Dear Guest, I sincerly appologize for the trouble you encountered with the flush. If you had only asked for a room change we would have put you in a more illuminated room possibly on a higher floor. Other than that, we truly hope you enjoyed Marrakech in all its glory. Looking forward to welcoming you back, we are positive that...

Glasgow, United Kingdom
Reviewed 1 April 2016 via mobile

Stayed for four nights with a friend, it's centrally located with a 15min walk to main square with nice restaurants near by and 5min drive to airport. Room was nice and clean although if you stay maybe better to ask for a room at the back and not facing the street as it's very noisey with traffic and restaurant next...

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1Thank Frozen786
Samir K, Directeur général at Hivernage Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to share your experience at Tripadvisor . We are glad to read that you enjoyed your stay with us and that you appreciated both the property and the service delivered by our team. Regarding your valuable remarks, please be informed that they have been forwarded to the departments concerned for improvement. Looking...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Hivernage Hotel & Spa

Address: Angle Ave Echouhada et Rue des Temples | Quartier Hivernage, Marrakech 40000, Morocco
Region: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range: RM494 - RM755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hivernage Hotel & Spa 5*
Number of rooms: 85
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Also Known As:
Hivernage Hotel And Spa
Hivernage Hotel Marrakech
Hotel Style:
#126 Spa Hotel in Marrakech
#137 Luxury Hotel in Marrakech
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Questions & Answers

Here's what travellers have asked, with answers from Hivernage Hotel & Spa staff and other travellers.
7 questions
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Questions? Get answers from Hivernage Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Superior Room was just fine.”
 of 5 bubbles 844kianal, 1 Jan 2017 | Read review
“All rooms offer a good view, the best rooms are the ones closer to the front of the hotel where you can see in more than one direction.”
  • view from rooftop
  • view from rooftop
 of 5 bubbles doratheexplorer92, 19 Dec 2016 | Read review
“IN the city it is better to know French than English”
 of 5 bubbles sasammarkovic, 16 Oct 2016 | Read review
“I stayed in 507”
 of 5 bubbles MichaelaB557, 13 Sep 2016 | Read review
“Ask for one of the new rooms”
 of 5 bubbles alexjw1, 15 Jun 2016 | Read review
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