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Dar es Salaam Serena Hotel

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Traveller (287)
Room & Suite (73)
Dining (44)
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Overview
  • Excellent27%
  • Very good51%
  • Average18%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5 Star Hotel
All hotel details
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Reviews (695)
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Traveller rating
166
287
120
24
11
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166
287
120
24
11
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All reviewsexecutive floorbuffet restaurantbusiness districtstar hotelan upgradebusiness hotelswimming poolroom servicemain restaurantbusiness tripprawnseast africacomfortable stayrooms are spaciousenjoyed my staycity centremovenpick
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11 - 15 of 608 reviews
Reviewed 25 April 2018

Located just outside of the downtown core and beside the golf course and the cricket field, the Serena is certainly a landmark within the city. The staff are extremely helpful and courteous; overall amazing service. The lobby of the hotel is luxurious by Dar standards...More

Thank DAK_Hamilton
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 26 April 2018

Dear Don_K_Kingston, Thank you for taking the time to post your review. I appreciate the positive and detailed review which certainly portrays the hotel correctly. We are constantly making improvements to the hotel and the next phase will be our bedrooms. We look forward to...More

Reviewed 25 April 2018 via mobile

I ended up in Dar Es Salam for the night after a flight was diverted from Mauritius due to bad weather. Despite the last minute arrangements made by the airline to accommodate the passengers, the hotel team were exceptional. Their gracious service really put us...More

Thank globejetsetter
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 26 April 2018

Dear globejetsetter, We appreciate your positive review and I am delighted to see that you were made to feel comfortable after what must have been a long journey. If you do visit us again, I hope it will be on a holiday!, We look forward...More

Reviewed 24 April 2018 via mobile

I received excellent customer service from the front desk, staff manning the snack service points during the conference breaks and restaurant. They were always pleasant and ready to help. The room was clean and spacious. Staff promptly responded to requests made. The high variety of...More

Thank susannO6460DA
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 25 April 2018

Dear susannO6460DA, Thank you for taking the time to post your review. Nothing makes us happier than for our staff to be recognised and I am delighted that you enjoyed your stay with us. We look forward to your next visit. Sincerely, Rahim

Reviewed 22 April 2018 via mobile

Stayed at Serena Dar es Salaam for 4 nights - both the Staff and Chef customised to suit me! The staff is very courteous, friendly, and attentive. Felt like home especially on hectic Business trip. Outstanding chef Rakesh- who cooks amazingly and brings out authentic...More

Thank B S P
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 25 April 2018

Dear B S P, We appreciate your positive review. I am absolutely delighted that the service was excellent and Chef Rakesh won you over with his food. We look forward to your future stays, in all our Serena City Hotels in Nairobi, Kampala, Kigali and...More

Reviewed 16 April 2018 via mobile

I came here for a 24 hours layover. This hotel was amazing, friendly staffs, spacious hotel room, lots of variety of breakfast, outside area has nice view from the swimming pool. This hotel loacated in a nice area, banks are just in front of the...More

Thank KemalArlian
Response from SerenaHotels, General Manager at Dar es Salaam Serena HotelResponded 19 April 2018

Dear KemalArlin, Thank you for taking the time to post your review of the Dar es Salaam Serena Hotel. I am delighted that you enjoyed your stay and in particular liked out breakfast offer. Nothing makes us happier than to see that you have recognised...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$234 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$234 - US$400 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (287)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
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Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
Vote
PapaTosin
28 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
Room Tips
"Room facing the gardens or entrance"
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"If you are looking for service, then this venue may leave you wanting more."
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"Look to upgrade to the executive floor if possible."
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"6th and 7th floor, pool facing"
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