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Dar es Salaam Serena Hotel

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Dar es Salaam Serena Hotel
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577 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Mombasa, Kenya
Reviewed 8 August 2015

The hotel is well managed and courteous staff who are always at help . The rooms are spacious but room fridge was not well equipped like Nairobi serena . This hotel has to bring its standard like Nairobi serena . However it has scenic view of three in one meaning you can have a sea view , city view ,...

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Helpful?
Thank Sandip B
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Sandip B, Thank you for taking time to share your experience with us. We are delighted to note that you enjoyed your stay with us. We continuously strive to meet and exceed our guests expectations and therefore your feedback is very valuable to us. Your experience at the gym is certainly not representative of the high service standards that...

Wageningen, Gelderland, Netherlands
Reviewed 8 August 2015

I stayed at this centrally located hotel before , but it had a different name than. For a five star hotel it has a couple of things that for sure are below average for such a hotel. For example the telephones in the room are at least 20 years old and do not function properly. They really should be replaced....

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Helpful?
Thank Eric L
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Eric L, Thank you for taking time to give us feedback about your recent stay with us and we are pleased to note that you enjoyed your stay with us. I'm sorry about the areas of service shortfalls highlighted and rest assured that we will implement corrective measures to avoid a recurrence of the same.As for the physical product,...

New Delhi
Reviewed 3 August 2015

This hotel was a pleasant surprise. I had booked it purely due to its proximity to the CBD in Dar. It has great rooms which are very big. My room over looked the greens and the golf course beyond that. It also offered a view of the bay, with beautiful views of the sun rise. The food at all times...

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Helpful?
Thank VikasSingh72
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear VikasSingh72, Thank you for taking the time to share your wonderful experience regarding your recent stay at Dar es Salaam Serena Hotel - its always an absolute pleasure to receive positive feedback! Your comments will be shared with our team and we look forward to welcoming you back. Kind Regards Daniel Sambai

Mumbai (Bombay), India
Reviewed 29 July 2015 via mobile

Chef Rakesh Chauhan - young Man at Serena Hotel took best care for us. Homely food, very tasty, Exellent presentation and very high positive attitude Aloo Paratha Bhindi Masala Masala Kulcha Aloo Puri Strawberry Milkshake Are hot favourite !

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Helpful?
Thank Kumar_lodaya
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Kumar_lodaya, Thank you for taking time to review our hotel and we are delighted that you enjoyed your stay with us. Chef Rakesh has been a "welcome addition" to our culinary team and we are happy that he was able to exceed your expectations! Your comments will be shared with him and the entire culinary team for we believe...

Mumbai
Reviewed 23 July 2015 via mobile

It's really overpriced. Can you believe their intercom didn't work on my first day. For any help I had to call my friend who was also staying in the same hotel...who called the reception for whatever I needed. Food was okay. Staffs were okay as well. And they could charge you from US $50 to100 for one way pick up...

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Helpful?
Thank intellectualMumbai
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear IntellectualMumbai, Thank you for taking time to give us feedback about your recent stay with us at Dar es Salaam Serena Hotel. I am sorry that your experience did not fully meet your expectations and for that, please accept my sincere apologies. We continuously strive to meet and exceed expectations and therefore, your feedback is very important to us....

Kenya
Reviewed 19 July 2015 via mobile

This is a lovely hotel located in the heart of Dar es Salaam. The rooms are spacious, modern & comfortable. The staff are pleasant and willing to assist all the time. They hotel is set on gorgeous grounds making it feel like a getaway resort rather than a city hotel. Will definitely be back!

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Helpful?
Thank AngelSMK
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear AngelSMK, Thank you for taking time to share your wonderful experience regarding your recent stay at Dar es Salaam Serena Hotel. We are delighted to note that our staffs were pleasant and ready to assist - I will share your review with them so that they can be motivated even more! We sincerely appreciate your comments and look forward...

Kuala Lumpur, Malaysia
Reviewed 17 July 2015 via mobile

Stayed in the serena for three nights from 7 to 10 july 2015. Decent rooms, bar and buffet.Friendly staff. Some reviews written stated that rooms were not good and staff were not friendly.I was apprehensive but my collegue had already reserved the rooms. My review is that the staff were friendly, rooms were good, house keeping diligent, wifi connection was...

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Helpful?
Thank Paul Selvam D
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mr. Devadoss, Thank you very much for taking time to give us feedback about your recent stay and I'm delighted to note that you had a pleasant stay. It is refreshing to note that in spite of the negative reviews you had read, we were able to show you that we take negative comments positively and make amends where...

Reviewed 17 July 2015 via mobile

I was went with my friends last month. my friends like indian food they enjoyed too much like prawns mashala too much delicius muuuuuhh . Friendly staff hotel atmosphare vary good and service also good .

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Helpful?
Thank krishana123
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Krishana123, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us. Its always a pleasure to receive positive feedback and your review will be shared with all the staff and especially our Indian Chef, Rakesh! Once again thank you for sharing your experience and we look forward to hosting you...

Mumbai (Bombay), India
Reviewed 17 July 2015 via mobile

I stayed here just for a single night.. Reasonably good hotel.. Location is also good...service in the restaurant is prompt..Nothing to complain... Rooms are spacious..open to sky sitting area out side is quite good.. There was an Iftar party on the evening when I was there..saw many local families joking for Iftar dinner... Overall, a good business hotel in Dar...

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Helpful?
Thank mukeshshah_fine
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Mukeshshah_fine, Thank you for taking time to review our hotel. We are delighted that you enjoyed your stay with us and your comments have been shared with all the staff. Our main aim is to consistently provide a truly unique Serena experience and we are happy that we were able to meet your expectations. Thank you once again for...

London
Reviewed 13 July 2015

The hotel needs a bit of TLC but it is still in a winning location in the centre of town so makes a lot of sense if you are there on business. There is also a decent pool and gym and the restaurants are fine if not spectacular. The terrace outside is a nice spot to eat in the evening....

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Helpful?
Thank Montydoro
SerenaHotels, Deputy General Manager at Dar es Salaam Serena Hotel, responded to this review

Dear Montydoro, Thank you for taking time to give us feedback about your recent stay. We are delighted that you enjoyed your stay with us. We will soon be commencing a phased renovation from December this year which will greatly improve the physical outlook and feel of the hotel. Once again, thank you for sharing your experience and we look...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
An oasis of luxury at the very heart of Dar es Salaam, the elegant and cosmopolitan Dar esSalaam Serena enjoys an exceptionally high-profile clientele and regularly plays host to bothregional and international events. Stylish yet relaxed, the hotel is one of the capital city’smost popular rendezvous and makes the ideal venue for both corporate and social events. ... more   less 

Additional Information about Dar es Salaam Serena Hotel

Address: Ohio Street | P.O. Box 791, Dar es Salaam, Tanzania (Formerly Moevenpick Royal Palm Hotel Dar es Salaam)
Region: Tanzania > Dar Es Salaam Region > Dar es Salaam
Price Range: RM1,004 - RM1,759 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dar es Salaam Serena Hotel 5*
Number of rooms: 230
Reservation Options:
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Also Known As:
mövenpick Dar Es Salaam
Dar Es Salaam mövenpick
Hotel Style:
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
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Questions & Answers

Here's what travellers have asked, with answers from Dar es Salaam Serena Hotel staff and other travellers.
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Questions? Get answers from Dar es Salaam Serena Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a Garden View.....”
 of 5 bubbles enriquem508, 16 Feb 2017 | Read review
“ideally Choose the room facing the garden and not the city view”
 of 5 bubbles 956amitm, 8 Jan 2017 | Read review
“One facing the sea or garden”
 of 5 bubbles SandipB583, 23 Dec 2016 | Read review
“Ask for 7th floor facing the sea”
 of 5 bubbles peterw957, 21 Nov 2016 | Read review
“Ask for a room with a view over the ocean”
 of 5 bubbles RobertH16, 5 Nov 2016 | Read review
5 of 5