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Dar es Salaam Serena Hotel

668 reviews
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Traveller (262)
Room & Suite (73)
Dining (44)
Overview
  • Excellent26%
  • Very good51%
  • Average19%
  • Poor3%
  • Terrible1%
Travellers talk about
“executive floor”(18 reviews)
“star hotel”(17 reviews)
“swimming pool”(24 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Airport Transportation
Family Rooms
5.0 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (668)Write a Review
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All reviewsexecutive floorstar hotelswimming poolseafoodan upgradeprawnscomfortable stayeast africarooms are spaciouscleaning staffstayed here for one nightcity centreenjoyed my staymovenpickgymdartanzania
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151 - 155 of 584 reviews
Reviewed 30 April 2016 via mobile

Serena continues to be an excellent choice for business travellers. It is centrally located in downtown Dar close to the business district. The hotel lobby is undergoing renovation and is closed off. The hotel shows signs of aging. The carpets are a tad worn, the...More

Thank Anas W
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Anas W, Thank you for taking time to review our hotel following your recent stay. We are delighted that you enjoyed your stay with us in spite of the ongoing renovations! As your rightfully pointed out, our location is very prime in the central...More

Reviewed 21 April 2016

Serena Hotel was just the best---I stayed here twice during a recent business trip to TZ. Each and every member of the staff was extremely friendly and helpful from start to finish. They helped me arrange all transportation very easily, even at odd hours. The...More

1  Thank Vaughn H
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Vaughn H, We appreciate the time taken to share your experience. We are delighted to note that you enjoyed your stay and that our offer and service delivery was to your satisfaction. Your comments have been shared with all the staff and they will...More

Reviewed 18 April 2016

This hotel really went above and beyond in helping with anything I needed - including them I couldn't get one of the outlets to work, they fixed it and brought up a power bar to help. The rooms are VERY big and spacious. The staff...More

Thank amaanki786
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Amaanki786, Thank you for taking time to give us feedback. We constantly strive to meet and exceed our guests' expectations and are delighted to note that we were able to achieve this goal during your stay with us. Your comments will go a long...More

Reviewed 21 March 2016 via mobile

Good hotel with amazing staff ,they are happy to help you all the time. Nice spacious room with basic amenities . Hotel is old but well maintained .food in the hotel is very good in the restaurant as well as room services. I have ordered...More

Thank seemona m
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 27 May 2016

Dear Seemona, Thank you for taking time to review our hotel following your stay with us. We are delighted that you enjoyed your stay with us and your comments have been shared with all the staff and especially the kitchen "brigade"! As you may have...More

Reviewed 15 March 2016

The weekend past we had a 'treasure hunt' through Dar es Salaam for our friends 30th where she had to solve clues and complete tasks at each location. We approached Margret who was so helpful and professional, from when we asked her about helping us,...More

Thank Grant T
Response from SerenaHotels, Deputy General Manager at Dar es Salaam Serena HotelResponded 31 March 2016

Dear Grant T, Thank you for taking time to share your experience with us. It is always a pleasure to receive positive guest feedback! We are delighted that your expectations were met and also that Margaret was able to "play along" to ensure that the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Spa
Outdoor pool
Details
Price range
US$223 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$223 - US$391 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Luxury Hotel in Dar es Salaam
#10 Business Hotel in Dar es Salaam
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (262)
Room & Suite (73)
Dining (44)
Pool & Beach (18)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Hassan H
8 September 2017|
AnswerShow all 3 answers
Response from Ajei2000 | Reviewed this property |
The course is run independent of the hotel although hotel guests have access to the course and enjoy discounted rates on green fees. The value you get as a resident in the hotel is access to a private member's club and... More
1
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PapaTosin
28 January 2017|
AnswerShow all 6 answers
Response from Sandip B | Reviewed this property |
The hotel is very flexible but you put your request early and don't check in at 3 am at least 5 am they will request to have your breakfast following day or depends on your booking plan . No doubt Serena dar Es salaam is the... More
1
Vote
craig m
14 August 2016|
Answer
Response from ewottermann | Reviewed this property |
Yes
0
Votes
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123
Room Tips
"Ask for a room with a golf course view otherwise you will be looking over the carpark"
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"no clue..."
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"Garden/pool view rooms are very quiet"
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"Choose a room that faces the ocean for a better view"
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