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Rainbow Hotel Victoria Falls

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Rainbow Hotel Victoria Falls
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469 Reviews from our TripAdvisor Community

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Showing 324: English reviews
Reviewed 15 January 2017

I was glad to get a night in a comfortable hotel after camping for a couple of weeks. Excellent location. In general the staff could do with a little motivation, often requiring several prompts. It took 24 hours to clean up some broken glass in the hallway. The bar staff were good however. Everything was a little run down but...

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Helpful?
Thank teewalchas
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day teewalchas Thank you so much for your valuable feedback which, as management, we value so much. We have taken note of the raised concerns and we are working on improving them as we hope to see you again at the Rainbow Hotel. Regards Guest Relations

Reviewed 13 January 2017

Stayed at the hotel during Christmas peak period. The hotel was undergoing some refurbishment and one wing was closed. The room was not too bad but the bathroom was a bit rundown and in need of modernisation. Lots of mosquitoes in the room but the mosquito net did a good job throughout the night. Air conditioning worked well and so...

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Helpful?
Thank Kuda T
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you KudaT We appreciate your feedback which the hotel has seriously taken note of. All issues raised are being rectified to improve our product and service at the hotel like you noticed, " The hotel was undergoing some refurbishment and one wing was closed." We look forward to hosting you again, in an improved product! Regards Guest...

Reviewed 12 January 2017 via mobile

The hotel has everything you need. The rooms aren't big but clean.(what I think is the most important thing) . The hotel should get renovated but because you're hardly in the hotel that's no a big thing. I wouldn't go to the restaurant, the food isn't really good. (go to "three monkeys" the food there is absolutly delicious or do...

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Helpful?
Thank patrickbK788YR
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day Thank you so much for your valuable feedback we value so much. Managements is working on improving the highlighted issues as we hope to see you again in the near future. Regards Guest Relations Manager

Brussels, Belgium
Reviewed 8 January 2017

After our stay in the Rainbow Hotel, we wanted to leave some of our clothes and shoes. As we only had a few hours left in the city, we asked the hotel staff if they would take our donations to give it to local people in need, which they confirmed. After a short visit to the market which made us...

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3Thank 644lynn
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you 644lynn Thank you for taking time to give us your valued feedback. We assure you that all the matters you have raised have been looked into and for your update the shoes were given out to charity, to a blind person outside a local shop in town. Integrity and honesty are part of our values. The...

Australia
Reviewed 6 January 2017

We stayed at the Rainbow hotel in early December. When checking in my partner and I were given a twin bed room, as reception told us that they didn't realise we were a couple. I found it odd that I would need to tell them that. Normally you would request twin beds, not the other way around. Reception told us...

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1Thank CanGirl08
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you CanGirl08 Thank you so much for your valuable feedback which, as management we value so much as this will help us improve and avoid recurrence in future. Regards Guest Relations Manager

Bishkek, Kyrgyzstan
Reviewed 28 December 2016

Very basic and run down three-star hotel, very close to the center of town. Free wifi. Room with a double bed and bunk beds. Mosquitoes in the room because of a gap in the bathroom window. Mosquito net over the double bed but not over the bunk beds! Somewhat shabby, dirty, rusty, slightly in disrepair, we had to ask for...

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Helpful?
2Thank Schnueseli
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

A refreshing day to you Thank you for the valuable feedback on issues that need our attention, some of which is work in progress. We assure you that next time you come and stay with us the hotel will have greatly improved. We look forward to welcoming you again the next time you are in Victoria Falls. Regards Guest Relations...

Hobart, Australia
Reviewed 23 December 2016 via mobile

Firstly, we attempted to check in at 12:00pm but were told straight away that our rooms were not ready at that time, even though the check out time for guests that may have stayed in our room prior is 10am. Everyone behind reception was very unorganised and rude which added to our frustration. We waited for almost 3 hours to...

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Helpful?
2Thank ruubynicola
Management response:

Refreshing afternoon Nicola, Thank you for taking your time to review our hotel. We value and appreciate your honest feedback. We apologise for the behaviour of our associates and the late check-in. We guarantee that this is not the Rainbow way of doing things as we take pride in our guests, staff and refreshing moments that we create for all...

Reviewed 23 December 2016 via mobile

Amazing place, hotel is lovely and staff are helpful with booking for activities and everything you need including taxis and shuttles to go to the falls. Only stayed for 2 nights because of commitments.

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Helpful?
Thank Ben C
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

Refreshing day to you We are always happy to extend our 'Fresh smiles" to you and all our other guests such that your stay with us is an amazing experience! We appreciate your feedback and really look forward to hosting you again in the near future. Regards Guest Relations Manager

Liverpool, NSW
Reviewed 18 December 2016

The staff are very friendly and helpful. The whole complex was impressive for a mid-range priced hotel. Our room was very good, as was the bathroom. The room had air conditioning which is very important. Bed was king size very comfortable with a full sized mosquito net. Bath towels were thick and plentiful. Free wi-fi was good. We loved the...

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1Thank dvinemsi
rainbowhotelvicfalls, Guest Relations Manager at Rainbow Hotel Victoria Falls, responded to this review

A refreshing day to you dvinemsi Thank you for choosing to stay at the Rainbow Hotel and taking your time to give us feedback we so much appreciate. We are glad that you enjoyed your stay in our refreshing hotel and we look forward to seeing you soon. Regards Guest Relations Manager

Fort Saskatchewan, Canada
Reviewed 16 December 2016 via mobile

The finishings of the hotel are nice but it seemed like they actually only distract you from noticing the place is falling apart. My bathroom was disgusting. Mold growing beneath the caulking of the bathtub. The bathtub and sink had cracks in it. The mosquito nets were too small for the beds and had it pop off the bed in...

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Helpful?
1Thank cpoty1
Management response:

Refreshing morning, Thank you for taking your time in reviewing our hotel. Feedback is always positive as it gives us the opportunity to review systems, processes and the product and continuously improve for the ultimate satisfaction of all discerning guests. Management has reviewed your feedback and there are a lot of improvements as a result of it and we hope...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Babysitting
Official Description (provided by the hotel)
A unique property of Moorish architecture conveniently located near town and 2km from the Victoria Falls. The Victoria Falls Rainbow Hotel offers a spectacular view of the rumbling mist, mosi-oa-tunya, meaning "the smoke that thunders". Enjoy a cocktail at the only Swim and Sip bar in town and efficient and friendly service. ... more   less 

Additional Information about Rainbow Hotel Victoria Falls

Address: 278 Parkway Drive | Selous Crescent, Victoria Falls, Zimbabwe
Region: Zimbabwe > Matabeleland North Province > Victoria Falls
Price Range: RM428 - RM1,046 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rainbow Hotel Victoria Falls 3*
Number of rooms: 85
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Also Known As:
Mercure Victoria Falls
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Questions & Answers

Here's what travellers have asked, with answers from Rainbow Hotel Victoria Falls staff and other travellers.
11 questions
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Questions? Get answers from Rainbow Hotel Victoria Falls staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the southern side queit and all have mosquito nets for your sound peaceful sleep.”
 of 5 bubbles ponisow, 16 Mar 2017 | Read review
“Ask for a fridge”
 of 5 bubbles sony1955, 22 Feb 2017 | Read review
“Don't bother - go to different hotel”
 of 5 bubbles Djveary, 20 Jan 2017 | Read review
“Close to reception as some of the rooms are a couple of minutes walk”
 of 5 bubbles dvinemsi, 17 Dec 2016 | Read review
“Try a newer hotel.”
 of 5 bubbles splitm, 29 Nov 2016 | Read review
5 of 5