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Sheraton Djibouti Hotel

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Sheraton Djibouti Hotel
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199 Reviews from our TripAdvisor Community

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Showing 126: English reviews
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Girona, Spain
Reviewed 6 days ago NEW

I was in this hotel sipping a beer at the pool bar with a local friend, nice atmosphere and a bit (very little) luxury. Price overpriced, two beers about 15 US $. The hotel has all the amenities, next to the beach, bars, restaurants, and an ATM to get local money.

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Helpful?
Thank agusticassa
SheratonHotel2014, General Manager at Sheraton Djibouti Hotel, responded to this review

Dear agusticassa Warm greetings from Sheraton Djibouti hotel Thank very much for your interest in our Hotel and sharing your feedback on TripAdvisor. We are very glad to know that you have nice experience during your stay with us. All your great words will be shared with our team. Your positive feedback is always a source of motivation for all...

Tunis, Tunisia
Reviewed 2 weeks ago

I have stayed at rthe SHERATON DJIBOUTI for 3 days on business in February 2017. The first and most important things I can mention is that: - the team is super friendly and helpful. All employees that I have met, in all departments are going out of their way to satisfy their guests. - the gym is very decent and...

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Helpful?
Thank henristetter
Dar es Salaam, Tanzania
Reviewed 4 weeks ago

I have been staying at the Sheraton in Djibouti every month for the past four months and what stands out, and keeps me going back, is the high level of customer service by ALL of the staff! Helpful, very accommodating and sincere. Excellent job by TEAM SHERATON DJIBOUTI in prioritizing customer service! A refurbishment of sections of the property (rooms)...

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Helpful?
Thank Mnzav
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Mnzav, Greetings from Sheraton Djibouti. Thank you very much for your comment and the recognition to our staff for the high level of service and helpfulness you have received. We are glad to inform you that Sheraton Djibouti has started a renovation plan and you will appreciate the first step on your next visit. Looking forward to meet...

Nairobi, Kenya
Reviewed 22 January 2017

i always go to the Sheraton and the personal is quite nice and wiling to do well. The bar is nice as well as the pool area. Rooms are at the right size and internet works well. The buffet is adapted and efficient.

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Helpful?
1Thank tremendousalex
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Alex, Greetings from Sheraton Djibouti, Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We always put a lot of efforts on training for our staff in order to give a better Guest Experience as well...

Reviewed 15 January 2017

When you go to something with a Sheraton name attached to it, you expect a certain standard. This is certainly not the case here. The rooms are offensively bad and in desperate need of repair, even though you would expect something far, far better for the price charged. Starwood would do well to take their name off this hotel ASAP.

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Helpful?
Thank Gautam B
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Gautem B Greetings from Sheraton Djibouti, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near...

Dubai, United Arab Emirates
Reviewed 14 January 2017

I stayed here for a couple of nights as part of a long weekend in Djibouti. Hotel is on the beach although most people seemed to stay around the pool. Its not an especially large hotel but does seem to be very busy, all the time, with the front desk staff quite overworked which can lead to delays in check...

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Helpful?
Thank morts109
SheratonHotel2014, Direttore generale at Sheraton Djibouti Hotel, responded to this review

Dear Mr. Morts109, Greetings from Sheraton Djibouti Thank you for choosing to stay with us on your recent visit and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel, and that you have received all necessary assistant from our team. Unfortunately for the Mastercard it's not a...

Dubai, United Arab Emirates
Reviewed 15 December 2016 via mobile

I stayed here for three days on business, midweek. This was my second choice, the Djibouti Palace being fully booked. On arrival at 4pm, I was told my room wasn't ready so I joined an every growing group of tired, frustrated travellers in the bar area. After 40 mins I asked for my room which was on the ground floor....

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Helpful?
Thank KLR2
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. At Sheraton Djibouti we strive to provide superior levels of service to our guests,...

Dubai, United Arab Emirates
Reviewed 12 December 2016

My first time in Djibouti, and I was very pleased by my stay in the Sheraton. Although the shower wasn't hot, the staff were warm, and their friendliness really made me feel at home. The hotel also helped to book the whale sharks excursion with Dolphin Services, which was fantastic. Overall, if you're looking for comfort and quiet outside the...

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Helpful?
1Thank ModernBatuta
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Warm Regards from Sheraton Djibouti Hotel! Thank you for choosing to stay with us on your recent visit and for taking the time to share your experience. We are delighted to know that you had a pleasant stay in our hotel. We thrive continuously in improving our product and service. We look forward to welcoming you back soon on your...

Las Vegas, Nevada
Reviewed 8 December 2016

The hotel is located very near the beach. The hotel is showing a little age but is still a nice place to stay. There seemed to be a problem with no real hot water, and some of the light fixtures were in need of repair. The staff was extremely efficient and friendly. I did not have my Starwood rewards card...

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Helpful?
1Thank Colonelron
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new...

Reviewed 26 November 2016 via mobile

The hotel is a rundown, tired establishment with African savoury. For the price level one would expect at least lukewarm water, but get used to taking cold showers. This does not feel like the Sheratons I'm used to. There certainly is potential, but a serious investment in the infrastructure and training of staff would be necessary. The club room, only...

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Helpful?
Thank Kim E
SheratonHotel2014, Manager at Sheraton Djibouti Hotel, responded to this review

Dear Client, We sincerely apologize for not fully meeting your expectations during your recent stay with us. We have taken note of all your remarks on the state of our facilities and are pleased to inform you that the hotel will enter a renovation phase shortly. We look forward welcoming you in the near future when we have the new...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located at the crossroads of different cultures and nestled in the Horn of Africa, the Sheraton Djibouti Hotel offers travellers a warm welcome bringing East African hospitality and conviviality into an art form. The hotel enjoys a magnificent view overlooking the Red Sea and is situated at 1km from the city centre, 3 km from the merchant harbour and 6.5 km from the international airport. Whether your stay is for business or leisure, our professional staff will do the utmost to make your event a success and your stay a pleasant one. ... more   less 

Additional Information about Sheraton Djibouti Hotel

Address: BP 1924, Plateau de Serpent, Djibouti, Djibouti
Region: Djibouti > Djibouti
Price Range: RM733 - RM1,088 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Djibouti Hotel 4*
Number of rooms: 175
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Also Known As:
Sheraton Djibouti Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Djibouti Hotel staff and other travellers.
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Questions? Get answers from Sheraton Djibouti Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with sea views are the best and most quiet”
 of 5 bubbles henristetter, 13 Feb 2017 | Read review
“The ones at second level on the sea side”
 of 5 bubbles MurfreesboroTom37, 7 Nov 2016 | Read review
“Best rooms are facing the seafront, floors 5-6.”
 of 5 bubbles AbnormalJest, 25 Sep 2016 | Read review
“Book at the Kempinski! ”
 of 5 bubbles Peterbarlow1388, 13 Sep 2016 | Read review
“I am not sure there is such thing as a "good" room, rather pick a room that is quiet on the ends if possible.”
 of 5 bubbles sdf1kks, 31 Jul 2016 | Read review
5 of 5