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Labourdonnais Waterfront Hotel

352 reviews
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Traveller (288)
Room & Suite (169)
Dining (26)
Overview
  • Excellent66%
  • Very good26%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Rooms
4 Feb5 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (352)Write a Review
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All reviewsexecutive floorfive star hotelbusiness hotelexcellent hotelpost boxexcellent customer servicestar servicefront office staffcentral marketlunch or dinnerlong flightspecial mentionbusiness tripevery eveningnice viewtop classspecial thanks
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1 - 5 of 265 reviews
Reviewed yesterday

From arrival to we left, we had a super experience. We stayed here for five dayes, and it was just so good. The most of the staff was brilliant; smilling, helpfull, and wanted to give good service, with out being to much. Especially the women...More

Thank Anja B
Reviewed 1 week ago via mobile

Always the best... each and every time I go there, friendly staff and a very warm welcome from everyone... Beautiful and highly recommended hotel.. Always choosing that hotel and no regrets... Definitely the best business hotel in mauritius.. 😀More

Thank Sha R
Response from IndigoHotels, Resident Manager at Labourdonnais Waterfront HotelResponded 4 days ago

Dear Sha R, I am pleased to read your through you review. Thank you for choosing our location, I trust that you enjoy the hotel facilities and that our staff leave you with a lasting impression every time. We look forward to welcoming you back....More

Reviewed 1 week ago

We treated ourselves to two nights at hotel in capital on first visit to Mauritius. Delighted to be upgraded. Had lunch in Chic Brasserie and one of the worst lunches we both had. Husbands burger was cold so complained and 5 minutes later they brought...More

Thank Angeline a
Response from IndigoHotels, Resident Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear Angelina, I’d like to thank you for having taken the time to rate and share your experience with us after your stay at the Labourdonnais Waterfront Hotel. I am very surprised and concerned about your lunch experience as it does not reflect our hotel...More

Reviewed 2 weeks ago

We incidently booked an executive room in this hotel and were not aware of it until we checked in, it turned out beautifully. As the executive guests, we enjoyed all priviledges given, including special check-in, lounge at the same level with yummy fingure food all...More

1  Thank Lan T
Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 1 week ago

Dear Lan T, I would like to take this opportunity to thank you for sharing your experience during your stay with us at Labourdonnais Waterfront hotel. One of the great benefits of having unexpectedly booked an executive room is that you can check-in directly at...More

Reviewed 3 weeks ago

Stayed here for 4 nights with work. Staff are extremely helpful and couldn't be more accommodating. Well located for business needs however if your looking for a hotel for honeymoon etc I would personally look else where. Booked the boat cruise with the hotel which...More

1  Thank kirsty w
Response from IndigoHotels, Resident Manager at Labourdonnais Waterfront HotelResponded 2 weeks ago

Dear Kirsty, I am pleased to read that you enjoyed your stay with us at Labourdonnais Waterfront Hotel and that you were able to discover Mauritius as if a local! As you have noticed the Mauritian people are very hospitable, where you can find the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Breakfast included
Free Parking
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Breakfast included
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$204 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$204 - US$355 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (288)
Room & Suite (169)
Dining (26)
Pool & Beach (25)
Hotel & Grounds (284)
Bathroom (3)
Questions & Answers
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priyanka t
Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
27 November 2017|
AnswerShow all 4 answers
Response from IndigoHotels | Property representative |
Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
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priyanka t
30 October 2017|
AnswerShow all 11 answers
Response from IndigoHotels | Property representative |
Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
1
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lalani_13
28 August 2017|
AnswerShow all 6 answers
Response from IndigoHotels | Property representative |
Hello lalani_13, we’d like to thank you for your questions and look forward to welcoming you wo Mauritius. I’ll try to answer your questions to the best of my ability. 1. You have access to all of the facilities including... More
0
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Room Tips
"We stayed at second floor. Same floor at the swimmingpool and fitness room. It was good. Looked at the..."
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"Rooms at level 6 - executive floor"
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"Eat at the Yuzu Restaurant"
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"Does not matter which room you have, the service was awful"
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