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    Labourdonnais Waterfront Hotel

    Caudan Waterfront, Port Louis, Mauritius
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    24/12/2017 25/12/2017
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    US$263
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    SAVE US$33
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    Traveller (243)
    Room & Suite (163)
    Pool & Beach (23)
    Overview
    • Excellent66%
    • Very good26%
    • Average6%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Private Balcony
    5.0 Star Hotel
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    Rooms
    24 Dec25 Dec
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (333)
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    11 - 15 of 254 reviews

    Reviewed 5 weeks ago via mobile

    we wanted to do something special on our silver jubilee and the only place that came to my mind was mauritius. now the most difficult part of the planning came and that was which hotel to book because if your stay is unpleasant then those...More

    1  Thank priyanka t
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 4 weeks ago

    Dear Priyanka & Ajay, Celebrating a silver jubilee is indeed a special occasion that you want to be as memorable as can be. I would like to thank you for having decided to put your trust in us. From your initial request on our the...More

    Reviewed 5 November 2017

    My two friends invited me on my birthday at the restaurant of the Labourdonnais Waterfront Hotel. We had a pleasant time. The staff was caring for us and they were very friendly. They offered us plenty of options for lunch. The environment was very relaxing...More

    Thank patchoo16
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 7 November 2017

    Dear patchoo16, I am very pleased to read that you enjoyed your birthday lunch at Brasserie Chic. Our staff endeavour to provide a personalised and memorable moment to our guests and I am happy to see that they hit the mark and left you with...More

    Reviewed 31 October 2017

    Overall pleasant experience. The location is perfect for couples and romantic dinner. I often go there for meetings also and service is great Last dinner i had there, they lacked vegetarian options on the menu. Only area they need to improve onMore

    Thank Dhiren B
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 7 November 2017

    Dear Dhiren, I'm very pleased that you find our location the ideal place for couples and romantic dinners. Elegance and comfort play and essential role towards our guest dining experience. Hosting business meetings and lunches are ideal and I am pleased that you have chosen...More

    Reviewed 29 October 2017 via mobile

    Visiting Port Louis well worth popping into this five star hotel for a coffee. We are duly welcomed by a very welcoming man on the door who tells us about the hotel. Very impressed worthy of staying a few days.More

    Thank 429Happy
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 30 October 2017

    Dear 429Happy, I am very pleased that you decided to stop by and spend a moment to enjoy a cup of coffee at our property. All of our staff strive to provide a memorable and personalized experience to all of our guests. I do look...More

    Reviewed 21 October 2017

    Stayed for the end of my honeymoon here. Positive: - Room is simple but clean, chocolates appear every evening. - Location is good and also over a food court and on the side by the tourist restaurants we didn't try so it is very safe....More

    2  Thank SucroseObsession
    Response from IndigoHotels, General Manager at Labourdonnais Waterfront HotelResponded 28 October 2017

    Dear SucroseObsession, Thank you for having shared your experience with us. I would like to apologise for the points that you have mentioned. This does not reflect our standards of service and I will definitely take this up with the housekeeping and front desk teams....More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Breakfast included
    • Free Parking
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Shuttle Bus Service
    • Breakfast included
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$194 - US$424 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 105
    • Reservation Options
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    • Location
    • Mauritius >
    • Port Louis District >
    • Port Louis
    • Also Known As
    • Hotel Labourdonnais Waterfront ,
    • Labourdonnais Waterfront Hotel Mauritius/Port Louis
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    Traveller (243)
    Room & Suite (163)
    Pool & Beach (23)
    Dining (16)
    Hotel & Grounds (258)
    Bathroom (2)
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    Ask a question
    Questions & Answers
    priyanka t
    Now the most important issue On 11 th of November we requested to meet miss Anne as we wanted to reserve a table at the lounge waterfront so that we could celebrate our 25 wedding anniversary dinner . Miss Anne was very hospitable and promised to reserve a good seat for us and she also recommended a vegetarian pasta option for me and a lobster for my husband. She promised that she will give necessary instructions to people responsible as she would not be on duty on 12 November at night. On the 12 November we got ready and reached our table at around 8 pm The waiter who attended us supposedly was already briefed by Anne so he immediately after around 40 to 45 mins brought our lobster and pasta . The pasta was edible but very cold. I requested the waiter for a change of bread as it was too crusty and I have a problem with chewing crusty bread. The waiter very unexpectedly retorted that this is the only bread I have and that he would reheat it and serve me. I again requested him that I have weak teeth and would not be able to eat it and if he can serve me even 2 slices of bread with butter I would be grateful . Finally he relented and brought a roundish brown bread which was a bit better . But no butter was served however that’s not an issue By this time however I had lost my appetite tho . Now my husband had ordered lobster with rice and salad as accompaniment and a complimentary wine was to be served with it. The lobster came with the rice and followed by the salad but the wine never arrived. We were sitting with another family so we did not wish to create any scene so we quietly managed to eat our cold dinner. My husbands lobster was very chewy and hard so presumably I feel that our food was cooked and either kept aside or they reheated something from the fridge that it was so cold hard and chewy. We then asked someone whether we are eligible for the wine that they forgot . The head waiter immediately rectified his error he apologised and served all of us wine and drinks. He also brought in a complimentary pastry with a candle. Finally we closed in on our wedding anniversary celebration. The next day however we spoke to Anne. She promised that she would look into what went wrong and promised to invite us for another dinner which would erase the bad memories . We requested her to just see to it that we don’t have to pay for a disaster meal of our anniversary as it was really not justified, however she tried her level best but those 1650 rs were not wAived off our hotel bill. Which I personally felt it was not right . Customer satisfaction is more important for a international hotel than a mere bill of 1650 We traveled all the way from Mumbai to Mauritius and stayed in this hotel for over a week, we spent over 3 lakhs in Indian rupees so obviously we could have spent another 1650, But this was about ethics not money. We spent over 2000 rs in tipping the staff before leaving. So obviously we were expecting some gesture from the hotel too. I would request the hotel authorities to kindly be more understanding in such situations.
    27 November 2017|
    AnswerShow all 4 answers
    Response from IndigoHotels | Property representative |
    Dear Priyanka, We appreciate you sharing your feedback with us. We have shared your review with our management as this does not reflect our hotel standards in any way. Rest assured that we are looking into this matter. We... More
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    priyanka t
    30 October 2017|
    AnswerShow all 11 answers
    Response from IndigoHotels | Property representative |
    Hello Priyanka, First of all I'd like to congratulate you on your 25th wedding anniversary. Rest assured that our Front Desk / Reception Teams will be able to assist or direct you in the right direction for each of the... More
    1
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    lalani_13
    28 August 2017|
    AnswerShow all 6 answers
    Response from IndigoHotels | Property representative |
    Hello lalani_13, we’d like to thank you for your questions and look forward to welcoming you wo Mauritius. I’ll try to answer your questions to the best of my ability. 1. You have access to all of the facilities including... More
    0
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    Room Tips
    "Eat at the Yuzu Restaurant"
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    "Does not matter which room you have, the service was awful"
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    "Book a room at Executive floor (6th) where you get private check-in and personalized service"
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    "Ocean view rooms"
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