We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Polana Serena Hotel

Save
Traveller (439)
Room & Suite (69)
Pool & Beach (61)
You may also like
See all
Nearby Hotels
Overview
  • Excellent57%
  • Very good30%
  • Average9%
  • Poor2%
  • Terrible2%
Travellers talk about
“main building”(28 reviews)
“grand dame”(10 reviews)
“grand old lady”(10 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
You may also like
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (610)
Filter reviews
452 results
Traveller rating
226
140
54
18
14
Traveller type
Time of year
LanguageEnglish
More languages
226
140
54
18
14
Show reviews that mention
All reviewsmain buildinggrand damegrand old ladymaisha spawonderful poolbeautiful hotelturn down serviceold styleold world charmswimming poolindian oceanhotels around the worldfive star hotelnew wingguest relationsoverlooking the oceanmaputo bay
FilterEnglish
Updating list...
1 - 5 of 452 reviews
Reviewed 1 week ago

Spent a couple of days here attending a conference in the beginning of June. Great space, peeps and food! Sadly a bit out of budget to stay there, however the events and actual conference was great. A huge event with some 500 peeps that was...More

Thank angiepontadoouro
Response from SerenaHotels, Manager at Polana Serena HotelResponded 4 days ago

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

Reviewed 2 weeks ago

Beautiful building, interior decor, garden, outdoor swimming pool. Rooms are large and comfortable, service great. Rooms are both in the main building and separate section overseeing the ocean. Great buffet breakfast on the veranda outside, or inside. Fantastic large gym, aerobic and spin class room,...More

Thank MLovei
Response from SerenaHotels, Manager at Polana Serena HotelResponded 2 weeks ago

Dear Guest, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to...More

Reviewed 3 weeks ago via mobile

This is my 2nd time in Polana Serena Hotel. A Century ago, this was the grandest hotel in region, built in early twenties to compete with famous Monte Carlo Hotel. It has really nice staff, excellent charm, rich history and beautiful garden with pool. But...More

Thank Beard M
Response from SerenaHotels, Manager at Polana Serena HotelResponded 3 weeks ago

Dear Mr. Beard M, Greetings from Polana Serena Hotel, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding...More

Reviewed 3 weeks ago

I haven't been here since 2016, and if anything, the service and facilities have improved. The newly refurbished sea view rooms are lovely - so peaceful to wake up, shower and get ready in the morning with a sea view. The politeness, service, and general...More

Thank Gill M
Response from SerenaHotels, Manager at Polana Serena HotelResponded 3 weeks ago

Dear Mr. Gill M, Greetings from Polana Serena Hotel, Thank you for sharing your experience at the Polana Serena Hotel through the Guest Survey. As a valued customer, we appreciate your feedback and are delighted to hear that you had a great stay. With a...More

Reviewed 17 May 2018

Well located Old Charm Hotel generally with good service. Unfortunately reception did not respond to request for a sea facing room even though the hotel had a low occupancy looking at the guests at dinner and breakfast. Also food quality in fine dining restaurant was...More

Thank Anil N
Response from SerenaHotels, Manager at Polana Serena HotelResponded 4 weeks ago

Dear Anil N, Greetings from Polana Serena Hotel, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. I certainly empathize regarding the...More

View more reviews
Most Booked Properties in Maputo
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Pool
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Hot Tub
Tennis Court
Heated pool
Outdoor pool
Details
Price range
US$220 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$220 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Maputo
#2 Luxury Hotel in Maputo
#3 Business Hotel in Maputo
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (439)
Room & Suite (69)
Pool & Beach (61)
Dining (44)
Business Centre & Event Rooms (7)
Family and Play Areas (6)
Questions & Answers
Ask a question
Megan M
10 September 2016|
Answer
Response from RoninDC | Reviewed this property |
When I was in Mozambique back in May, I also went to nampula and isle de Mozambique and they were both pretty safe. Beira is the 2nd largest city but I haven't been there. Based on trip advisor, the top 2-3 restaurants... More
0
Votes
Megan M
7 September 2016|
AnswerShow all 7 answers
Response from TravellingSMH | Reviewed this property |
Or have the hotel meet you. It might not be expensive but that's the nicest way to arrive at night.
0
Votes
15 October 2014|
AnswerShow all 8 answers
Response from SerenaHotels | Property representative |
Dear Ryan, We do have Wi-Fi throughout the hotel not just in the business centre. Looking forward to have you staying with us.
1
Vote
Room Tips
"Sea view rooms are lovely."
Read review
"Try and sleep during the day and explore the city during carpet repair time,"
Read review
"view of the ocean - some rooms have balcony's with deck chairs, an added extra if you want to catch..."
Read review
"Sea facing rooms and top floor above the veranda restaurant"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing