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Hilton Windhoek

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Hilton Windhoek
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1,134 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Windhoek
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Showing 880: English reviews
Johannesburg, South Africa
Reviewed 3 June 2016

The hotel itself is nice enough and is very well located in Windhoek. When we arrived, our rooms were not ready despite it being two hours after check-in time. The staff failed to address this in any meaningful way despite numerous complaints. Service in the hotel is generally slow and the staff appear overwhelmed and poorly trained. The room is...

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Helpful?
Thank danieljsmit
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Danieljsmit, Thank you very much for choosing to stay at the Hilton Windhoek during your recent stay in Namibia and for taking the time to share your feedback with us. I am truly sorry to hear of your dissatisfaction regarding your time with us and I do apologize for all the inconvenience that you experienced. I have brought all...

Charlottesville, Virginia
Reviewed 3 June 2016 via mobile

As others have said, very nice rooms but such an odd bathroom arrangement. You can tell that it was carefully thought out, but it must have been a single person who did so! Generous breakfast buffet. Very competent staff particularly the front desk and the young man hosting the breakfast room.

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Helpful?
Thank HappyTralis
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel to your liking and that you had an enjoyable time with us. Your positive comments are truly appreciated. I will surely share it with our management team. Thank you, Megan De Jongh

Perth, United Kingdom
Reviewed 31 May 2016

I am possibly prejudiced as I have stayed in this hotel a few times before but it is one of the best Hiltons in Africa. Better than home, as someone makes my bed and cleans the room very well. Facilities are excellent, staff are always courteous and helpful. I will return

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Helpful?
Thank Ian S
Megan Candice D, PA to the General Manger at Hilton Windhoek, responded to this review

Dear Ian, Thank you very much for choosing to stay at the Hilton Windhoek during your recent stay in Namibia and for taking the time to share your feedback with us. We appreciate all your positive comments.Believe me, it is comment such as yours that make all efforts, at Hilton Windhoek, truly worthwhile. Our goal is to deliver high-quality hospitality...

Johannesburg, South Africa
Reviewed 31 May 2016

An enjoyable business hotel, wonderful location and views. Great food and service with good opportunities for meeting clients / suppliers. Some wonderful staff that take care of the guests and ensure their stay is productive.

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Helpful?
Thank Rod M
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Rod M, Thank you for taking the time to respond. We truly appreciate your positive comments about our property. Our sincere thank you for your positive review about our property and staff members. Believe me, reviews such as yours that make all efforts, at Hilton Windhoek, truly worthwhile, our goal being to deliver high-quality hospitality to every guest on...

victoria bc canada
Reviewed 27 May 2016

Nice modern hotel. Can't believe they charge for WiFi in this day and age. Food at dinner and breakfast buffet was excellent with friendly staff. Had to chase down a waitress to get coffee though. Took over 45 minutes to get ice delivered to room

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Helpful?
Thank libradoc
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear libradoc, Thank you very much for choosing to stay at the Hilton Windhoek during your recent stay in Namibia and for taking the time to share your feedback with us. We appreciate your positive comments about our staff and breakfast. However, I have noted your comment regarding slow service and I will bring this under the attention of our...

Scotland-Fraserburgh
Reviewed 26 May 2016

I stayed here while waiting for a flight in the evening.Upstair at the bar was a pool which overlooked the city from the roof.The food was good and fairly priced.I would stay there again if in the area

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Helpful?
Thank Johnbelgar
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Johnbelgar, Thank you very much for taking the time to write a response. We truly appreciate your comments. I will share your review with our Management team. Our goal being to deliver high-quality hospitality to every guest on every stay, starting from your arrival until your departure. We look forward to welcoming you back in the near future. Best...

Toronto
Reviewed 24 May 2016

The Hilton is located in the CBD of Windhoek surrounded by government offices. We were staying on a HH Points stay & the staff were welcoming & efficient. We broke the coffee machine in the lounge but the attendant was happy to get us some elsewhere. The room was business modern decor with a small, private rooftop garden. Very nice....

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Helpful?
Thank imcarthur
Megan Candice D, Manager at Hilton Windhoek, responded to this review

Dear Guest, Thank you very much for choosing to stay at the Hilton Windhoek during your recent stay in Namibia and for taking the time to share your feedback with us. I am pleased to hear that you enjoyed your stay with us. Our goal being to deliver high-quality hospitality to every guest on every stay, starting from your arrival...

Reviewed 23 May 2016

I would love to report my experience regarding my stay at this supposedly high standard hotel but due to the extremely non-existent customer service I have not even been able to book...I am a UK resident and tried to book a reservation via the hotel website as per the process - filling in an inquiry form with a promise you...

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Helpful?
Thank Lizhowe7
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Lizhowe7, Thank you very much for choosing to book at the Hilton Windhoek during your recent visit to Namibia and for taking the time to share your feedback with us. We are truly concerned to hear of your dissatisfaction regarding our reservation procedures. Our website is automated and books directly off the system. As far as we are aware/know...

Stephenville, Texas
Reviewed 23 May 2016

Our one night stay at the Hilton Windhoek was great. Great central location, amazing room and great food. We paid for the local buffet dinner where we were able to try some staple Namibian food like mopani worms and the complimentary breakfast in the morning had nice variety and great food. The Sky Bar was a great location to have...

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Helpful?
Thank KristinMV
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear KristinMV, Thank you for taking a moment to share your experience. I am pleased to hear you found our hotel to your liking and that you had an enjoyable time with us. I will surely share your great remarks with our management team. Thank you, Megan De Jongh

Alberton
Reviewed 23 May 2016

Let me start with the positive aspect in that the front desk staff are friendly and the breakfast buffet is good but that's where it ends. The general pace of service is very slow, try waiting half an hour for a glass of sparkling wine and a cocktail at the roof bar to hunting down a waitress for coffee at...

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Helpful?
Thank Wendy u
Megan Candice D, PA to the General Manager at Hilton Windhoek, responded to this review

Dear Wendy U, Thank you very much for choosing to stay at the Hilton Windhoek during your recent stay in Namibia and for taking the time to share your feedback with us. We appreciate your positive remarks of our breakfast buffet and friendly staff. However,I have noted your comment and dissatisfaction regarding your bag and general slow service and brought...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Hilton Windhoek

Address: Rev. Michael Scott St, Windhoek, Namibia
Region: Namibia > Khomas Region > Windhoek
Price Range: RM581 - RM966 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Windhoek 5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Hilton Windhoek Hotel Windhoek
Hotel Style:
#1 Luxury Hotel in Windhoek
#1 Spa Hotel in Windhoek
#3 Business Hotel in Windhoek
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Windhoek staff and other travellers.
6 questions
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Questions? Get answers from Hilton Windhoek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suggest avoid rooms near the back where building works are happening”
 of 5 bubbles ItsAllOne, 4 Dec 2016 | Read review
“CDB situated”
 of 5 bubbles CapricornGuesthouse, 13 Nov 2016 | Read review
“Bathrooms have no door. Diplomatic Suites have obstructed view”
  • The only decoration and welcome for Diamond Member in diplomatic suite: a sad plastic flower
  • obstructed view from diplomatic suite 600, window can not be opened
  • Building is not weatherproof. the windows are dirty from inside the room.
  • Diplomatic Suite 600
  • Bathroom in Diplomatic Suite 600, also no door
  • Standard room without bathroom door. Enjoy your views!
  • Enjoy view to Windhoek while it lasts
 of 5 bubbles tripdictator, 1 Nov 2016 | Read review
“The higher, the better”
 of 5 bubbles Ralitsa_nbg, 23 Oct 2016 | Read review
“Anywhere. Windhoek is not a noisy city at night!”
 of 5 bubbles ChrisBeckenham, 9 Oct 2016 | Read review
5 of 5
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