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AVANI Windhoek Hotel & Casino

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AVANI Windhoek Hotel & Casino
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413 Reviews from our TripAdvisor Community

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Showing 228: English reviews
Windhoek, Namibia
Reviewed 2 days ago NEW

The hotel is in close proximity of everything that I needed. The decor is very nice and I cannot wait to see the hotel when all the renovations are done. The staff is very friendly and it is always a joy to stay at the hotel.

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Helpful?
Thank slind19
Rudie P, General Manager at AVANI Windhoek Hotel & Casino, responded to this review

Dear Guest, Thanks for the review on your recent stay at Avani Windhoek Hotel and Casino. We greatly value your feedback and your patronage as we strive to continuously improve our levels of guests satisfaction and facilities. I am delighted to note that you enjoyed your stay and hope to welcome you back soon, Rudie Putter, General Manager

Reviewed 1 week ago NEW

Travelled to Namibia for a business meeting and I styed three nights at Avani hotels. Restaurant-Food Is ok but slow service, I ordered coffee, the gentlemen stood shouting st the waiters9bad impression) Rooms-Perfect Check in/out- was super, the hilia checked us in, it was great another lasy served us juice so it was really friendly except for the Wi Fi...

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Helpful?
Thank Augustus G
Rudie P, General Manager at AVANI Windhoek Hotel & Casino, responded to this review

Dear Guest, Thanks for the review of Avani Windhoek Hotel and Casino in relation to your recent stay. Your feedback is greatly appreciated and forms the basis of feedback to our teams on whre we need to improve our service. I am delighted to note that you enjoyed the facilities and the check-in. I do apologize that our waiter service...

Isle of Man, United Kingdom
Reviewed 1 week ago

Having visited Windhoek regularly and needing to arrange a meet with agent or place to linger after drop off while waiting to go to the airport it has become our habit to take lunch hear. Either in the Restaurant, which is good value, or in the Oasis Bar which serves good snacks and where one can linger a while longer....

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Helpful?
Thank mfuwe
Rudie P, General Manager at AVANI Windhoek Hotel & Casino, responded to this review

Dear Guest, Thanks for the positive review of The Dunes Restaurant and Oasis bar. We value both your patronage and the feedback as it serves not only as a way to gauge our service and quality of product but we share all feedback with our team members and a complimentary review motivates team members to keep up the good work....

Lusaka
Reviewed 3 weeks ago

Excellent Location. Easy accessibility to shopping stores and eating places. Swimming pool and Gym were other interesting features. Our friend who was flying to Zambia was on time for his flight because the hotel has very good arrangements for shuttle services.

Review collected in partnership with Minor Hotels
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Helpful?
Thank 705morganm
Toronto, Canada
Reviewed 11 December 2016

just do something about elevators it takes a lots of waiting time specially if you have a pickup need to come way ahead of time the only short coming in this hotel and have a guard down stairs to protect the guests

Review collected in partnership with Minor Hotels
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Helpful?
Thank hosseina579
Management response:

Dear hosseina579, Thank you for taking your valuable time to review our hotel. Regarding the elevator it really has been a longstanding concern. I can assure you that there are exciting plans for 2017 and beyond for not just the elevator but the building itself. We are really working on making AVANI Windhoek Hotel and Casino the best hotel in...

Reviewed 9 December 2016 via mobile

This is a large hotel with good location. There is a small shopping centre downstairs. Rooms spacious. However I did not like the like to used sugar on my room coffee machine. Also pool area had some construction material lying, dirty tables and dead plants. I ordered a drink to the pool by phone, 25 minute later it never came....

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Helpful?
Thank Jori J
Management response:

Dear Jori J, Thank you for taking your valuable time to review our hotel. Service is central to everything that we are, as such we sincerely regret that we fell short in giving you that service. You can be assured that each incident has been acknowledged and being action-ed. This is especially linked to the slow service at Room Service....

Washington DC, District of Columbia
Reviewed 27 November 2016 via mobile

This is definitely a gem at downtown Windhoek. It's centrally located along Independence ave which runs the length of the city with amazing shops and eatery all around it. If your looking for a home base to explore and enjoy Windhoek, this would be the place. The hotel is located within a shopping center which means everything you will ever...

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Helpful?
Thank Ekenedilichukwu
Management response:

Dear Ekenedilichukwu, Thank you for taking your valuable time to review our hotel. We are delighted to read your positive feedback with regards to our property. We are really happy to have contributed towards your stay in Windhoek and are glad that our product and service is up to you standards. Our main aim is to keep our guests happy....

Reviewed 24 November 2016 via mobile

I recommend this hotel 🏩, very good hotel. Is the hotel you get the centre of the platform. it has good views watch the city of Windhoek Namibia. Most of the tourist attractions such as the recovery of the good news .

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Helpful?
Thank mateas masodi B
Management response:

Dear mateas masodi B, Thank you for taking your valuable time to review our hotel, We are glad to read your review. Thank you for recommending our hotel and for pointing out the features in and around the facility. We hope you will stay with us again on your next visit. Sincerely Christille Feris Marketing Manager AVANI Windhoek Hotel and...

Cape Town
Reviewed 24 November 2016

Conveniently close to CBD so within walking distance from business offices, while also offering nice views and access to recreational and tourist sites. Enough secure parking. Hotel newly refurbished AND facilities in good working order.

Review collected in partnership with this hotel
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Helpful?
Thank 342hannesv
Management response:

Dear 342hannesv, Thank you for taking your valuable time to review our hotel, all feedback from our guests is valuable to us so that we can continuously strive to improve our product and service. We hope you will stay with us again on your next visit. Sincerely, Christille Feris Marketing Manager AVANI Windhoek Hotel and Casino

London, United Kingdom
Reviewed 23 November 2016

After 25 years of coming to Kalahari sands thats now Avani Hotels, still have the same quality, same warmth and same service, I was really excited to be back to the hotel after soo many years, my heart melted form the great warmth and great service we got as we were checked in by Tutaleni, sweet juice but relieving after...

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Helpful?
Thank magdalenamm1956
Management response:

Dear magdalenamm1956, Thank you for taking your valuable time to review our hotel. We always want to ensure that our guests receive great service and offer high quality product. We are glad to read that you have enjoyed your stay and that we could welcome you back after so many years. We look forward to your next visit. Sincerely, Christille...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Centrally located in the hub of the city center. The newly re-branded AVANI Windhoek Hotel & Casino offers you a place to pursue both business and pleasure. All rooms are decorated to blend into their earthy surroundings and there's only one aspiration: to give you an unparalleled hospitality experience. So wherever you're coming from and wherever you're going, let the AVANI Windhoek Hotel & Casino in Windhoek be your first port of call. ... more   less 

Additional Information about AVANI Windhoek Hotel & Casino

Address: 129 Independent Ave, Windhoek 9000, Namibia (Formerly Kalahari Sands Hotel & Casino)
Region: Namibia > Khomas Region > Windhoek
Price Range: RM486 - RM999 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — AVANI Windhoek Hotel & Casino 4*
Number of rooms: 173
Reservation Options:
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Also Known As:
Kalahari Sands Hotel And Casino
Kalahari Sands Hotel Windhoek
Hotel Style:
#2 Spa Hotel in Windhoek
#3 Luxury Hotel in Windhoek
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Questions & Answers

Here's what travellers have asked, with answers from AVANI Windhoek Hotel & Casino staff and other travellers.
3 questions
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Questions? Get answers from AVANI Windhoek Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place for Business..”
 of 5 bubbles augustusg2017, 13 Jan 2017 | Read review
“Same experience after all this years. so exciting”
 of 5 bubbles magdalenamm1956, 23 Nov 2016 | Read review
“Ask for rooms facing the city on upper floors”
 of 5 bubbles semel2014, 21 Oct 2016 | Read review
“Be polite and ask the friendly staff at reception what you want and they will accommodate your request.”
 of 5 bubbles 766zendab, 9 Oct 2016 | Read review
“Best view is on higher floors”
 of 5 bubbles goshmarcello, 1 Oct 2016 | Read review
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