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The Manor Hotel

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#8 of 47 Hotels in Kigali
Certificate of Excellence
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The Manor Hotel
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154 Reviews from our TripAdvisor Community

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Showing 147: English reviews
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Perth, United Kingdom
Reviewed 5 days ago NEW

Hotel is well placed in town but suffers from poor road access. The rooms were adequate, staff were attentive and meals were reasonable. breakfast however suffered from lack of choice. Lift was not working and that made life difficult moving around with luggage

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1Thank Ian S
Bolton, England, United Kingdom
Reviewed 4 weeks ago via mobile

Fantastic hotel with friendly staff An great service , lovely location with a view right across Kigali hills , can understand why medical board chose this place above others during medical convention , peaceful place outskirts of city noise in a diplomatic area fully secure & safe to leave my family whilst I attended convention , I definitely recommend this...

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1Thank Nav A
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Dr Nav Anwar We all here at the Manor Hotel are so happy to see that you enjoyed your recent visit to our hotel and that you found the property and our services to your liking; it is also great to see that our lovely staff contributed by making your visit more enjoyable. Once again thank you very much...

Bolton, United Kingdom
Reviewed 19 March 2017

i stayed here for the second time with my wife. we both had a wonderful time again clean rooms. Food was outstanding. Well equipped gym, the reception helped us plan all our outings and always had time for us. Service all in all was very fast and attentive we will be back next year.

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1Thank bradnsammy16
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Guess We are delighted to know that you are a devoted fan of The Manor Hotel. Many thanks for your five-star review and we do hope to welcome you back to our hotel in the near future. Warmest Regards Imran Alam

Reviewed 15 March 2017 via mobile

Excellent staff, quiet location allowing for nice transit experience. Available bar for too service and goof wifi access. Possible safe town guide to see the city at night at a negotiable rate. Room super clean and nice pool. Restaurant service is flexible on request making it a good place to lay over considering transit trips. Good experience in all.

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1Thank Adeyemi O
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Guest Thank you for sharing your recent stay with us. I am most pleased that you found our location to be perfect along with the hotel cleanliness and dining experiences. My team and I look forward to welcoming you back to the Manor Hotel for your next trip to Kigali Best wishes, Imran Alam

Reviewed 13 March 2017

Excellent experience for the price. Clean, spacious room with an excellent view. I have stayed at a few other upscale hotels in Kigali, and they usually charge 30-50% more for the same level of service. This made me a very happy customer. I particularly enjoyed the wide variety of top-notch food available in the hotel's three restaurants. I didn't use...

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Helpful?
1Thank Luke J
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Tripadvisor Reviewer We all here at the Manor Hotel are so happy to see that you enjoyed your recent visit to our hotel and that you found the property and our services to your liking; it is also great to see that our lovely staff contributed by making your visit more enjoyable. Once again thank you very much for...

Colombo, Sri Lanka
Reviewed 5 March 2017

Room service and staff at the resturents are behave well and helpful.. Reception is help and organize the necessities. Rooms, bath room, and beds are clean. The location also great over looking the city view. Place is not noisy. Good for relaxation.

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1Thank sam64ep
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Tripadvisor reviewer Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all here at the hotel are extremely happy to see you lovely comments, we are also very pleased to hear that our staff made your...

A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
2 helpful votes
Reviewed 26 February 2017 via mobile

The Manor I found was exquisite, a quiet surrounding, with lovely gardens. The management of the Manor were professional and ensured our stay was pleasant. Breakfast was fantastic in the garden with views overlooking Kigali city. The rooms were neat and very spacious and comfortable. Views form the room balcony simply breathtaking.

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Thank A TripAdvisor Member
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Tripadvisor member Thank you so much for your appreciation of our hotel and surroundings. I will be sure to let the whole team know how much you enjoyed your stay. Looking forward to welcoming you back again soon Kind Regards Imran Alam The Manor Hotel

Nairobi, Kenya
Reviewed 25 February 2017

Great experience, home away from home, owners gave our stay a personal touch. Fantastic breakfast the chef made superb pancakes. The beds were huge and comfortable The views are stunningly beautiful, the swimming pool was pristine and the gardens immaculate.

Review collected in partnership with this hotel
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Thank lisa_macharia
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Lisa Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We all here at the hotel are extremely happy to see you lovely comments, we are also very pleased to hear that our staff made your...

Menlo Park
Reviewed 24 February 2017

My stay was pleasant. The food was terrific and the staff was very welcoming and attentive to any matters that required assistance. The views are great from the pool and Indian restaurant as well. It is moderately priced also. Definitely a good value. I workout a lot and they have a HUGE gym will all free weights! Bonus!

Review collected in partnership with this hotel
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Thank ruya70
Imran A, General Manager at The Manor Hotel, responded to this review

Dear Ruya We all here at the Manor Hotel are so happy to see that you enjoyed your recent visit to our hotel and that you found the property and our services to your liking; it is also great to see that our lovely staff contributed by making your visit more enjoyable. Once again thank you very much for your...

Reviewed 23 February 2017 via mobile

Excellent stay ! Fabulous view from the front lawn. My room was clean and presentable. I found the owners gave very personal service and wanted to know how they could improve the hotel. I'd certainly stay here again.

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Helpful?
Thank Matt W
Imran A, General Manager at The Manor Hotel, responded to this review

Thank you for your lovely comments and for choosing our hotel for your stay while in Kigali We all here at the property are extremely happy that you found the property to your liking and that you enjoyed your stay with us! Please feel free to contact us directly if there is anything else you want to add to your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sitting grandly in Kigali, within close proximity to Kigali's most exclusive addresses. A two minute walking distance from the golf club, five minutes drive from the Genocide Memorial Center and a ten minutes walk from Rwanda's newest landmark the Kigali Convention Center. At The Manor Hotel, the magnificent décor and the contemporary design of the lobby welcomes you to an experience to remember.. Our rooms are tastefully designed with an emphasis on comfort and style. Chic and contemporary, the bedrooms come complete with state of the art amenities including complimentary broadband and Wi-Fi, LCD TV with international and satellite channels, Air conditioned rooms, minibar, and room service. The Manor Hotel has three gourmet restaurants and a roof top Bar. Choose from mouth-watering Indian and Pakistani cuisine at Shere Sardar Restaurant or a quintessentially English tradition of afternoon tea at Marcos Restaurant & Lounge. Where you can find Italian and continental cuisine to choose from. If that is not enough to choose from why not try or famous Chinese cuisine at Silks restaurant The O'connells Bar and pub offers a selection of alcoholic and non-alcoholic drinks and appetisers in a stylish atmosphere. Home to a fitness centre, sauna, steam room, , swimming pool, and Spa at The Manor Hotel is a beautiful sanctuary of wellness and fitness, offering Hair cuts and hair treatments, facial, body treatments and massages by talented therapists. The Manor Hotel has two meetings and events rooms. The meeting and events rooms, one of Kigali luxury event spaces, is an ideal venue for a business meeting, private dinner, grand ceremony or wedding. Shere Sardar or Marcos is a perfect venue for a more intimate event. * Please note that the check-in time is 10:00am and check-out time is 11:00am. An early check in or late check out can be requested depending on availability. ... more   less 

Additional Information about The Manor Hotel

Address: Nyarutarama | 64 KG 552 ST, Kigali, Rwanda
Region: Rwanda > Kigali Province > Kigali
Price Range: RM414 - RM845 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manor Hotel 4*
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Hotel Style:
#4 Spa Hotel in Kigali
#4 Business Hotel in Kigali
#5 Luxury Hotel in Kigali
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Questions & Answers

Here's what travellers have asked, with answers from The Manor Hotel staff and other travellers.
3 questions
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Anchorage, Alaska
1 month ago
San Francisco, California

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Questions? Get answers from The Manor Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are amazing ours was outstanding.”
bradnsammy16, 18 Mar 2017 | Read review
“Top floor has the best views”
trashm2017, 12 Mar 2017 | Read review
“request for city view side”
sam64ep, 4 Mar 2017 | Read review
“A room with a balcony over the pool is lovely and away from restaurants”
Dan797979, 14 Feb 2017 | Read review
“beds were comfy. More light in Bathroom. air condition not working properly”
moniquepearlm, 12 Feb 2017 | Read review
5 of 5