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Every time I go to Kwetu's restaurant, something goes wrong. The first time, I ordered a Croque Monsieur and immediately got food poisoning. The second time, the manager was sitting behind the counter with his staff EATING LUNCH... the employee proceeded to make my coffee...More
Response from Kwetufounder, Owner at Kwetu Residence Inn
We apologize for this behavior from our staff and we can not tolerate it.
We will for sure talk to the management of the Cafe and have this service improved.
Many thanks for your comments.
I Stayed at Kwetu On sept 2015. It was my 4th Time to Kigali but 1st time to Kwetu, Thanks for everything have You done for me, I mean the Services, your Rooms is very very excellent, Your Breakfast is very very very Good. Thank...More
My putting Kwetu in the 'Excellent' category is based as much on the whole vision of Kwetu as the standard of accommodation and service. The hotel bit is part of the Film Institute and as such means that you can be part of a community...More
I stayed here in May 2014 on my third work trip to Kigali. It was my first time staying here and it was very pleasant. My room and en suite bathroom were much larger than I expected and it was very clean and in very...More
Stayed here in June 2013 - my first two nights after arriving in Rwanda were spent here. Staff was extremely friendly and helpful. For my first breakfast there was a power outage but staff was creative in preparing whatever they could not needing electricity. They...More