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Heaven Restaurant & Boutique Hotel

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Traveller (59)
Dining (32)
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Overview
  • Excellent66%
  • Very good27%
  • Average3%
  • Poor3%
  • Terrible1%
Travellers talk about
“filtered water”(6 reviews)
“garden chalet”(3 reviews)
“art gallery”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (255)
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243 results
Traveller rating
160
64
10
8
1
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LanguageEnglish
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160
64
10
8
1
Show reviews that mention
All reviewsfiltered watergarden chaletart galleryquiet streetoutdoor spacebeautiful restaurantrestaurant stafflocation is greatthousand hillsa great place to stayspent two nightseast africaexcellent breakfastroom was spacioustea and coffeean oasiscomfortable stay
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1 - 5 of 243 reviews
Reviewed 4 days ago

Good hotel, but balcony overlooking road was noisy and not very private. Great restaurant. We only stayed one night, so there's mot much else to say. Perhaps you'd be better off having more short reviews than annoying customers by asking for too much feedback.

Review collected in partnership with this hotel
1  Thank alane327895
Response from Heaven_Restaurant, Owner at Heaven Restaurant & Boutique HotelResponded 2 days ago

Hi - thanks for this response. We are glad that you enjoyed the restaurant and sorry that you found the balcony to be lacking in privacy. We appreciate the feedback and will do our best to correct! Warm wishes, Alissa

Hotel's Favourite
Reviewed 7 March 2018

We were taken there by our tour operator, so we had tempered expectations....but it was a wonderful surprise..The food was outstanding, local, huge portions and priced very well..The drinks were high quality and they had a full bar as well as beer/wine. Service was great...More

Thank Michael S
Response from Heaven_Restaurant, Owner at Heaven Restaurant & Boutique HotelResponded 11 March 2018

Thank you Michael! We are delighted that we surpassed your expectations! With warm regards, Alissa

Reviewed 2 weeks ago via mobile

If you are looking for the nicest, modern, and classy place to stay in Kigali, this it. The ambiance, style and modern design is so attractive. The pool, food, and bar allows you to truly relax and enjoy your stay. We could not have asked...More

Thank Tyler D
Response from Heaven_Restaurant, Owner at Heaven Restaurant & Boutique HotelResponded 2 weeks ago

Dear Tyler - thanks for this wonderful review and your support! We appreciate your patronage here and at Fusion and at Heaven! Warm regards, Alissa

Reviewed 3 weeks ago

I stayed in Heaven in two periods. The first one in the Villa part and the second one I was upgraded to stay in the Chalet part of the hotel, which was even better. Rooms were nice, comfortable and clean. You have access to the...More

Thank Lars S
Response from Heaven_Restaurant, Owner at Heaven Restaurant & Boutique HotelResponded 3 weeks ago

Wow! Thanks for taking the time to write such a detailed review. We are so glad to hear that you enjoyed all the aspects of Heaven - from the Villa to the Chalet to our food and staff. We are also happy to see that...More

Reviewed 3 weeks ago

I stayed at Heaven hotel in May 2018 for 4 nights - 2 on each end of a safari. Heaven was wonderful from beginning until end- my room was clean and well-equipped and the restaurant was excellent with great food and attentive staff. People also...More

1  Thank Melissa S
Response from Heaven_Restaurant, Owner at Heaven Restaurant & Boutique HotelResponded 3 weeks ago

I'm so glad to hear that you loved our drivers - they are very much at the heart of our service experience. We look forward to welcoming you - and your family! - back to Heaven soon. Warm wishes, Alissa

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Room Service
Free Parking
Breakfast included
Hotel Amenities
Laundry Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Concierge
Multilingual Staff
Dry Cleaning
Meeting Rooms
Banquet Room
Things to do
Pool
Restaurant
Bar/Lounge
Details
Price range
US$112 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Kigali
#4 Luxury Hotel in Kigali
#5 Best Value Hotel in Kigali
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$112 - US$159 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in Kigali
#4 Luxury Hotel in Kigali
#5 Best Value Hotel in Kigali
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (59)
Dining (32)
Room & Suite (23)
Pool & Beach (4)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
lulaf01
8 June 2018|
AnswerShow all 4 answers
Response from Lars S | Reviewed this property |
I paid $35 at the end of February for beeing picked up after midnight by the Heaven hotel taxi.
0
Votes
rounsley
26 January 2018|
AnswerShow all 6 answers
Response from Heaven_Restaurant | Property representative |
Hello! We live in an equatorial tropical paradise which does, indeed, come with mosquitos, geckos, lizards and moths! We do fumigate regularly and apologize if a few insects may have entered your room! Please do let us know... More
0
Votes
Tamara W
12 May 2017|
AnswerShow all 2 answers
Response from Heaven_Restaurant | Property representative |
Hi Rebecca, Heaven Boutique Hotel rooms all have similar amenities (TV, mini fridge, coffee/tea/purified water, free wifi) and all rooms are located on KN 29 Street, the same street as Heaven Restaurant. Onsite rooms are... More
2
Votes
Room Tips
"Sort out gaps in mosquito net and nearly-overflowing shower tray."
Read review
"Rooms at the top of the hill are quieter"
Read review
"Garden Chalet my favourite."
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"Think all rooms in the Retreat are great, but I enjoyed the view on the pool of room 10."
Read review
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