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06/11/2017 07/11/2017
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    Kigali Serena Hotel

    KN 3 Ave | P.O. Box 7469, Kigali, Rwanda
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    Lowest prices for your stay
    06/11/2017 07/11/2017
     Book now! This hotel is likely to sell out soon.
    US$454
    US$406
    SAVE US$48
    US$454
    US$445
    Traveller (299)
    Room & Suite (84)
    Pool & Beach (33)
    Overview
    • Excellent55%
    • Very good36%
    • Average7%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    Babysitting
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Deals
    6 Nov7 Nov
    |
    1 room, 2 adults, 0 children
    • Check booking site for details
      US$406
      View Deal
    • Check booking site for details
      US$454
      View Deal
    • Check booking site for details
      US$445
      View Deal
    View all 22 deals
    Write a Review
    Reviews (752)
    Traveller rating
    Traveller type
    Time of year
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    1 - 5 of 706 reviews

    Reviewed 5 days ago

    Kigali Serena Hotel was better than expected and just kept getting better. The African meals in the hotel was excellent. Got to try everything. The swimming pool area is beautiful and reminds me of a Disney hotel! So beautiful! We ate here for breakfast, lunch...More

    Thank Hawaiian555
    Reviewed 1 week ago

    The rooms are spacious, clean and have the required amenities. What impressed me most was the friendliness and warmth of the staff (Innocent at the restaurant, Frank at reception/ concierge and others). There is a beautiful pool and during breakfast we were given a 'detox'...More

    Thank Ncherotich
    Reviewed 2 weeks ago

    We had lunch at the hotel on our way back from our gorilla trek and before our onward flight to Kenya. The lunch was a buffet and the variety of food options was amazing. The staff, who were all extremely friendly and helpful, were continually...More

    Thank Peter R
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 days ago

    Dear Peter R, Thank you for taking time to share a review of our hotel. We are delighted that you enjoyed your lunch and appreciate your compliments on the lunch buffet spread, service delivery and friendly; helpful staff! It was a pleasure hosting you for...More

    Reviewed 2 weeks ago

    Unfortunately, only stayed here one night while in Rwanda. The room was spacious and well appointed. Service was very good. The room was very comfortable. Would have been happy to stay there longer. We also had dinner there that was good.More

    Thank KHA8
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 days ago

    Dear KHA8, Thank you for the review of your stay at the Kigali Serena Hotel. We are delighted that you enjoyed your short stay with us and appreciate your compliments on our spacious and well appointed rooms, service delivery and dinner. Our constant strive is...More

    Reviewed 2 weeks ago

    This place is very impressive. The staff were attentive and the whole place reeks of luxury. It was a very welcome stop after a night in the Mountain Gorilla Lodge which was very ordinary. Would certainly recommend to anyone.More

    Thank janbaillie49
    Response from SerenaHotels, General Manager at Kigali Serena HotelResponded 2 days ago

    Dear Janbaillie49, We thank you for taking time to rate us, following your recent stay. Kindly note that we are committed to ensure all our guests have a memorable stay with us and are delighted to know that you enjoyed your stay. We will share...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Restaurant
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Outdoor pool
    Details
    • Price range
    • US$265 - US$491 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Business Hotel in Kigali
    • #2 Luxury Hotel in Kigali
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 104
    • Reservation Options
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    • Location
    • Rwanda >
    • Kigali Province >
    • Kigali
    Add Photo Photos
    Traveller (299)
    Room & Suite (84)
    Pool & Beach (33)
    Dining (29)
    Hotel & Grounds (122)
    Bathroom (43)
    Nearby
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    162 reviews
    .29 km away
     
    Grand Legacy Hotel
    182 reviews
    5.57 km away
     
    Radisson Blu Hotel & Convention Centre, Kigali
    165 reviews
    3.33 km away
     
    Heaven Restaurant & Boutique Hotel
    194 reviews
    1.06 km away
     
    Nearby Restaurants
    Khana Khazana
    459 reviews
    1.05 km away
    Heaven Restaurant & Boutique Hotel
    752 reviews
    1.08 km away
    Bourbon Coffee Ltd -Rwanda
    480 reviews
    1.02 km away
    New Cactus
    162 reviews
    .28 km away
    Nearby Attractions
    Camp Kigali Memorial
    33 reviews
    .38 km away
    Avenue du Commerce
    28 reviews
    1.42 km away
    Kandt House Natural History Museum
    25 reviews
    1.14 km away
    Union Trade Center
    5 reviews
    .70 km away
    Ask a question
    Questions & Answers
    Nadjet K
    11 October 2017|
    AnswerShow all 3 answers
    Response from Peter R | Reviewed this property |
    This is not a question for Tripadvisor you ned to contact the hotel direct.
    0
    Votes
    marycjenks
    29 March 2017|
    AnswerShow all 7 answers
    Response from Amrita J | Reviewed this property |
    Yes
    0
    Votes
    otienodavid
    5 March 2017|
    AnswerShow all 3 answers
    Response from SerenaHotels | Property representative |
    Dear Otieno David, Further to your query, we do have midweek and weekend rates however they vary based on occupancy levels. Please visit our website to view the latest rate offers.
    0
    Votes
    Room Tips
    "My stay was short and my room was on the ground floor but was spacious and quiet, This was important as I had..."
    Read review
    "Courtyard/Garden view is great if you can get a terrace."
    Read review
    "Serena offers live music once a week. If you don't want to be kept up by it, request a non-courtyard..."
    Read review
    "On our return, We asked for an upgrade, and got placed on the top floor overlooking the pool. Nice view and..."
    Read review
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